Overall sentiment in the reviews is mixed, with a substantial number of positive comments about daily living, staff demeanor, and affordability, counterbalanced by serious isolated but high-impact complaints about pest infestation, theft, and inconsistent responsiveness from staff and management. Many reviewers emphasize that the facility provides a pleasant living environment with private rooms, routine housekeeping and laundry, and 24-hour supervision, and they describe staff as courteous, accommodating, and "top notch." At the same time, a few reviewers report troubling incidents (bedbugs, ineffective pest treatments, theft, and unreimbursed money) that raise safety and management concerns that prospective residents and families should notice and investigate further.
Care quality and medical support: Reviews consistently describe the level of care as focused on personal care rather than skilled nursing. Positive notes include medication assistance, personal care services, and round-the-clock supervision. Reviewers also mention that outside medical follow-ups occur (suggesting residents see external physicians or receive off-site medical care), which aligns with the statement that this facility is "not a nurse home" and provides a level of care below a nursing home. That means the facility appears well-suited to residents needing help with activities of daily living and medication management, but not for those who require skilled nursing or complex medical care on-site.
Staff and interpersonal interactions: Staffing receives mostly favorable mentions — reviewers call staff courteous, accommodating, and even "top notch," and some explicitly say they had a "wonderful experience" and were well accommodated. However, there is clear variability: at least one reviewer describes a rude receptionist, and several point to unhelpful responsiveness from staff and management when addressing the pest problem. This pattern suggests generally good day-to-day interactions but inconsistent handling of serious complaints or incidents.
Facilities, cleanliness, and amenities: Many reviews praise clean premises, nice living conditions, private bedrooms, and provided housekeeping and laundry services. Affordability is a recurring positive. These attributes portray a facility comfortable for residents who require non-medical support. Contradicting those positive comments are specific reports of bedbugs and a broader pest infestation, with claims that initial treatments were ineffective. The coexistence of "clean premises" comments and pest reports indicates either inconsistent facility conditions over time, uneven housekeeping effectiveness, or isolated but severe pest incidents that affected some residents but not others.
Management, safety, and financial concerns: Several reviews raise serious management-related concerns that stand out from the otherwise positive daily-care reports. Reported theft and unresolved requests for money refunds are notable red flags; these are not mere service complaints but issues affecting resident safety and financial trust. Combined with reports that staff responsiveness was poor when addressing the pest problem, these comments suggest lapses in complaint resolution, follow-through, or policies around resident property and reimbursements. Prospective residents and families should consider these as significant risk factors to verify with the facility directly.
Net impression and notable patterns: The dominant themes are strong daily-care services (personal care, medication assistance, housekeeping), courteous and accommodating staff in many cases, private rooms, and affordability — making this facility attractive to those who do not require nursing-level care. However, the negative reports (pest infestation with ineffective treatment, theft, refusal or failure to refund money, and at least one rude receptionist) are serious and recurring enough to merit attention. Reviews collectively paint a facility that can provide comfortable, affordable assisted living with compassionate staff for many residents, but one where management responsiveness and safety/maintenance follow-through may be inconsistent and should be explicitly questioned by prospective residents and families before committing.
