Overall sentiment in the reviews for Maplewood Rehabilitation & Nursing Center - Bedrock Care is highly mixed, with strong praise for specific staff members, therapy and admissions processes, and the social/activities program, but also repeated and serious complaints about staffing levels, cleanliness, management, and inconsistent care. Patterns in the feedback show clear polarization by shift and floor: some families describe attentive, compassionate teams and tangible clinical improvements in residents, while others report episodes of neglect, poor hygiene, and unprofessional behavior.
Care quality and clinical services: Many reviewers commend the clinical and therapy teams — physical therapists and some nurses receive specific thanks for helping residents regain function, eat better, or gain weight. Admissions and transition assistance are repeatedly praised (notably staff named Jasmine and helpful LTC guidance), and several families describe a resident-centered plan of care and staff going "above and beyond." At the same time, there are frequent reports of poor or inconsistent nursing care: understaffing leads to CNAs carrying heavy workloads, reports that nurses are "lazy" or dismissive, and examples of CNAs left to manage duties outside their scope. Several reviews describe serious neglect incidents (residents left in soiled diapers for hours, exposure to urine/feces) and point to gaps in clinical oversight and timeliness of care.
Staff and professionalism: Staff behavior is one of the most divisive themes. A large number of reviewers praise friendly, warm, and professional employees — front desk/reception (Tracy and other receptionists), specific nurses and CNAs (Tameeka, Gerty, Rose, Ms. Tykia Scott, Nicole, Christine), and activities staff who engage residents. Conversely, there are numerous reports of rude, unprofessional, or hostile staff and supervisors (named in some reviews), staff distracted by phones, gossiping, arguing with residents, or hanging up on callers. Reviewers frequently point to morale and pay issues as underlying causes for turnover and inconsistent performance.
Facilities, cleanliness, and infection/pest concerns: Opinions about the physical facility are contradictory. Several reviewers describe the building and grounds as beautiful, with clean, odor-free areas, immaculate guest restrooms, and comfortable rooms. However, an alarming number of reports describe serious sanitation problems: bedbugs, cockroaches, mice (including traps and sightings), dirty water from sinks, sticky and soiled floors, infrequent linen changes, and visible filth in rooms. These sanitation complaints often coincide with reports of disease risk (UTIs, infection concerns) and requests for inspections by health authorities. The contrast suggests that some wings or shifts maintain cleanliness while others do not, creating an uneven resident experience.
Dining and resident supplies: Dining feedback is inconsistent. Some families describe good food and prompt service, while many others report poor-tasting "prison-like" meals, cold or insufficient food, lack of snacks, and even theft of food from residents' refrigerators. Shortages of linens and adult briefs are repeatedly mentioned, as are broken pieces of equipment and call bells not working — all of which contribute to safety and dignity concerns.
Communication, management, and safety: Multiple reviews cite poor communication from management, social work, and discharge planning staff, including unanswered phones, failure to return calls, and discharge errors (residents sent home without proper medication). Several reviewers feel management prioritizes occupancy and revenue over patient-centered care. Safety concerns also surface repeatedly: broken call bells, mobility and home-entry safety questions, and reports of theft (personal items and laundry). Together these issues point to systemic reliability problems in operational oversight.
Activities and social environment: One of the more consistently positive areas is social programming. Several reviewers highlight an engaging activities team that brings joy to residents, regular interaction between staff and residents, and a warm, family-like community that supports social well-being. For many families, this contributes significantly to a positive perception even when other aspects disappoint.
Notable patterns and takeaways: The reviews paint a facility with strengths in admissions, therapy, and pockets of dedicated staff and activities programming, but with substantial operational weaknesses — especially in staffing, cleanliness, and management consistency. Problems appear concentrated by shift and floor, meaning one resident/family can experience very different care than another. The most urgent concerns from reviewers are infestation and hygiene problems, neglect incidents, supply shortages, and unprofessional staff behavior; addressing these would likely have the greatest impact on resident safety and family trust. Conversely, bolstering what is already working (therapy, admissions continuity, activities, and recognized high-performing staff) could stabilize positive outcomes while leadership addresses systemic issues.
