Overall sentiment across the reviews is strongly positive: multiple reviewers describe Penn Home as a safe, caring, well-managed place where residents are happy and families feel relieved and confident. Reviewers repeatedly highlight the quality and attentiveness of the staff, the facility’s strong state record, and the sense that Penn Home offers good value—especially as a nonprofit option. Many reviewers have long-term experience with the facility (nearly ten months or longer) and express a high level of satisfaction and willingness to recommend it.
Care quality and staff are the most consistent strengths in the reviews. Staff are described as plentiful, professional, personable, and caring; one nurse (Jeannie) received specific, enthusiastic praise for going above and beyond. Reviewers also reported proactive coordination with outside providers and an efficient, professional approach to resident care. Families felt that residents were "in good hands" and that the facility provided dependable personal care and safety. The availability of dementia and Alzheimer’s care is noted as an important capability, and several comments emphasize the warm, home-like atmosphere that helps residents transition.
The facility and setting receive consistently favorable comments. Penn Home is characterized as a historic, museum-like building in a quiet, neighborhood location with attractive gardens and walking paths. Many reviewers appreciated the small-facility, community feel—knowing other residents and having an inviting, warm dining area were repeated positives. Private rooms with in-room bathrooms were mentioned specifically and seen as a significant advantage. Reviewers used words like "clean," "beautiful," and "home-like" when describing interior spaces and the grounds.
Dining, activities, and social integration are generally positive but show some nuance. Several reviewers praised the professionally prepared meals, warm dining area, and active social opportunities such as group outings and engaging tours. At the same time, a few reviewers described the food as "average" with limited variety. Activities were described as good and engaging by multiple reviewers, and the facility’s integration with Saint Anne’s Parish and Catholic programming is a distinct feature that appeals to residents who value that connection.
Management and logistics are mostly praised, with reviewers noting efficient admissions/tour experiences, helpful staff during transitions, and a sense that the facility is well-run. The perfect state record mentioned in the reviews reinforces a perception of regulatory compliance and quality. However, there are a few recurring concerns: the building and some rooms are older and feel dated, which may matter to those seeking modern finishes; there are reports of after-hours callback delays on occasion; and therapy services appear limited, with a specifically noted shortage of physical therapists. Finally, Penn Home’s ambulatory requirement is a limiting policy factor for prospective residents who are non-ambulatory.
In summary, the reviews present Penn Home as a trustworthy, community-oriented senior care option with strong, compassionate staff, a safe and attractive campus, and solid clinical coordination. It is especially appealing for families seeking a value-oriented, nonprofit facility with dementia care options and a church-connected community. Prospective residents should be aware of the older building aesthetic, potential limits in therapy resources, and the ambulatory requirement, but most reviewers felt those tradeoffs were outweighed by the quality of care, the staff, and the welcoming atmosphere.
