Overall sentiment about River's Edge Rehabilitation and Healthcare Center is strongly mixed, with clear clusters of high praise and serious criticism. The most consistent positive theme is excellence in rehabilitation services: physical and occupational therapy are repeatedly described as top-notch, effective, and instrumental in measurable recovery. Multiple reviewers credit therapists and therapy teams with helping patients regain strength and mobility, and therapy staff are often characterized as professional, engaging, and compassionate. Several individual employees (Laura, Alicia, Nicole, Markeyter Walker, Gracie, Val and others) receive repeated name-specific praise, suggesting that certain caregivers and administrative staff provide standout, person-centered service that families and residents deeply appreciate.
Many reviewers also describe friendly, helpful front-desk staff and cleaning crews, organized admission/sign-in procedures, good transportation coordination, and engaging activities (Bingo, religious services, and an active activities director). For a substantial number of families, nursing staff and aides were attentive, responsive to call buttons, and provided comforting, competent daily care. These accounts emphasize a welcoming, family-friendly atmosphere, effective communication in specific cases (for example with a deaf resident), and satisfaction with some aspects of medication administration and clinical oversight.
Counterbalancing the positive reports are numerous and significant safety, hygiene, and management concerns. A major recurring issue is poor internal communication and teamwork across disciplines — examples include nurses and aides who "barely speak," kitchen staff and nursing not coordinating, and inconsistent handoffs between shifts. This breakdown in communication is linked to concrete clinical problems: missed or delayed medications (including insulin and blood-thinning medications), inconsistent monitoring of high-risk patients, absence of bed alarms for fall risks, and delayed responses leading to falls, injuries, hospitalizations, and in extreme allegations, death. Several reviews describe patients left in soiled pull-ups or briefs for long periods (10–24 hours), development of bedsores from lack of repositioning, and general neglect of non-verbal patients. There are also alarming reports of medication errors (including a claimed doubled dosage) and poor hospice coordination with inadequate pain control.
Food and dining receive mixed but often negative feedback. Multiple reviewers describe meals as repetitive, carbohydrate-heavy, lacking fresh fruits and vegetables, and generally unappetizing. A smaller number of reviewers report good food, highlighting the variability of experience. Facility cleanliness and odor are another polarizing theme: while many reviewers say the facility is clean and well-kept, an equally strong set of complaints describe odors (urine and body odor), grime on furniture, wet sheets, and overall filth. This stark contrast suggests inconsistent housekeeping or variability between units/rooms and shifts.
Management and staffing stability are recurring concerns. Reviewers mention high staff turnover, use of external/agency staff, burnout, and below-safe staffing thresholds at times — factors that likely contribute to inconsistencies in care quality and responsiveness. Several families report unhelpful or dismissive management, lack of accountability, unanswered questions, and poor follow-through on complaints. Security and property issues are also noted: some reviews detail missing items or alleged theft. Additionally, there are complaints about outdated rooms in some areas, limited outdoor access, and environmental annoyances such as uncontrollable or loud TVs in shared rooms.
In summary, River's Edge shows a split profile: strong rehabilitative care and many genuinely caring staff members who deliver excellent therapy and personalized attention, alongside serious operational and safety shortcomings that have affected other residents. Families considering this facility should weigh the high-quality therapy and the presence of dedicated individual staff against documented risks from inconsistent communication, occasional neglect, medication and safety incidents, food and hygiene variability, and management challenges. Prospective residents and families would benefit from asking specific questions about staffing levels, fall-prevention protocols, medication administration checks, hospice coordination, housekeeping schedules, food menus, and unit-specific cleanliness and turnover to better predict which experience—positive or problematic—is more likely in a given unit or timeframe.
