Overall sentiment from these reviews is mixed but predominantly negative, with recurrent and specific complaints about clinical care, responsiveness, hygiene, and staff attitude. While several reviewers praise individual caregivers, therapists, and specific staff members (for example Nurse Robin and Dr. Noble were singled out positively), a larger number of reports describe systemic problems affecting safety, comfort, and dignity for residents. The most frequent and urgent themes are delayed or missing medications (especially pain meds), ignored call lights, and insufficient assistance for toileting and transfers.
Care quality and responsiveness are major concerns. Multiple reviews describe long waits for assistance—often when residents need help to the restroom or getting into bed—and call lights left unanswered for extended periods (one review cites ~20 minutes). There are numerous reports of pain medication being delayed or not administered, wound care not being provided, and medication administration inconsistencies. Several reviews report diapers not being changed for many hours (one report describes a diaper left from 7:00 a.m. until approximately 6:30 p.m.), which raises serious issues about basic personal care and dignity. Incident reports and family complaints are reported to have been ignored in some cases, and at least one account describes dismissive discharge planning language.
Staff behavior and staffing levels are recurring themes. Reviewers frequently characterize staff as unprofessional, rude (especially night staff), overwhelmed, or simply uncaring. There are complaints about staff eating and socializing at the nurse station while residents wait for help, and at least one account where physical therapy staff were reportedly instructed not to assist in certain situations. At the same time, a smaller subset of comments highlights respectful, professional staff interactions and thorough explanations from certain employees. This suggests significant variability in staff performance both between employees and across shifts.
Facilities, cleanliness, and equipment receive mixed but concerning remarks. Some reviewers praise a clean environment and comfortable, sunny rooms; however, there are many complaints about dirty rooms, poor hygiene, used gloves left on the floor, and insufficient daily disinfection. Several reviewers mention outdated beds, furniture, and other equipment in need of replacement or repair. These inconsistencies contribute to the impression that infection control and general maintenance are uneven.
Dining and ancillary services are another area of dissatisfaction for some visitors. Complaints include cold meals, poor food choices, and inappropriate meal content for diabetic residents (one reviewer described a sugary lunch for a diabetic). Conversely, therapy services are repeatedly noted as a positive, with several reviewers explicitly praising the therapists and rehabilitation staff.
Safety, accountability, and management are important cross-cutting concerns. Reviews point to unresolved safety risks—such as high fall-risk residents not receiving adequate supervision or timely assistance—and a perceived lack of managerial follow-through on incident reports and complaints. Several reviewers explicitly advise others to avoid the facility or to be cautious about sending family members there, indicating a level of trust erosion. There are also positive mentions about proximity to a major hospital (Einstein Hospital), which may be reassuring to some families.
In summary, the facility appears to exhibit significant variability in performance. Strengths called out in multiple reviews include helpful nursing aides, capable therapy staff, and a few standout clinical staff members who provide compassionate care. However, the dominant themes are delayed medications (especially pain control), slow or absent responses to call bells, inadequate personal care (including delayed diaper changes), inconsistent cleanliness, outdated equipment, poor food/diet management, and concerns about staff attitude and management accountability. Prospective residents and families should weigh these mixed reports carefully: verify staffing levels and medication/wound-care protocols, ask about call-bell response times and fall-prevention procedures, request recent inspection or incident records, and try to speak with current families or observe multiple shifts to assess consistency before making placement decisions.
