Overall sentiment is highly mixed and polarized: many reviewers praise specific staff members, certain floors, and the facility’s value and grounds, while a substantial body of reviews raise serious concerns about neglect, cleanliness, staffing, and management. The most consistent positive themes are praise for individual caregivers—nurses, nurse aides, some therapists, and front-desk staff—who families say are compassionate, attentive, and knowledgeable. Several reviews highlight long-tenured staff and an accessible Director of Nursing or social work team that made transitions smoother. Multiple reviewers also note pleasant outdoor spaces (a courtyard and koi pond), adequate room sizes for doubles, and that the facility can offer budget-friendly care and useful therapy when it is provided diligently.
However, the negative reports are frequent, specific, and often severe. A large cluster of reviews documents neglectful care: residents left unwashed or improperly dressed, medication mismanagement (including an account of insulin being stopped without family notification), dehydration, high blood sugar, UTIs, and other clinical lapses. Families describe residents being left unattended in hallways, exposed in beds, or sitting for hours with insufficient supervision. Several reviewers question RN coverage and post long narratives about staff shortages and a stressed workforce. These accounts tie directly to safety concerns—reports of inadequate 15-minute checks, a resident’s rapid decline soon after admission, and claims that staff at times had “no idea what was wrong.” Such clinical failures are consistently raised as reasons families moved loved ones out.
Facility condition and housekeeping are another major divided theme. Some reviews describe the facility as clean, bright, with no odors, and well-kept grounds. Others describe filthy rooms and bathrooms, overflowing trash in pantries, stained carpets, peeling paint, elevator malfunctions, and an apparent lack of a second shift for housekeeping. Several family reports say they personally cleaned rooms on arrival and documented conditions with photos and videos. Theft and loss of personal items—clothing, shoes, and even supplies—are recurring complaints, along with reports of residents entering other rooms and taking items from med carts. These issues feed into a perceived lack of accountability by management when problems are reported.
Dining and activities receive mixed feedback. Some families report good dining experiences and appropriate dietary accommodations, while others call meals dreadful and describe crowded dining rooms, with some residents fed in hallways. Activities are similarly inconsistent: there are mentions of engaging programming (sing-alongs, activity teams) and positive therapy interventions, but also complaints about lack of mental stimulation, therapists being idle, and residents languishing in bed for extended periods. For residents with dementia, several reviews emphasize a problematic environment where dementia patients are not cohorted or separated; their loud or intrusive behaviors negatively impact quieter residents and create distress for families.
Management and ownership issues appear as a salient pattern. Multiple reviewers contrast experiences under prior county ownership—described as excellent—with a precipitous drop in quality after the facility was sold. Allegations include a shift toward prioritizing high-revenue rehab beds (including reports of independent seniors being evicted and rooms repurposed for costly rehab patients), and accusations that the owner is profit-focused. Families also describe inconsistent responsiveness from staff and supervisors when concerns are raised; a named supervisor was criticized in some reports. These management concerns are frequently linked to staffing decisions, housekeeping cuts, and perceived declines in clinical oversight.
Taken together, the reviews suggest this is a facility where outcomes can vary dramatically depending on unit, time, and individual staff. Positive experiences emphasize attentive, caring staff members, a number of competent clinical and support staff, attractive outdoor spaces, and affordable pricing. Negative experiences emphasize systemic problems: understaffing, clinical negligence, medication and safety incidents, poor cleanliness, loss of belongings, inadequate dementia care, and troubling management decisions. For families considering placement, the patterns suggest strong due diligence: visit multiple times (including evenings and weekends), review cleanliness, ask about RN coverage and staff-to-resident ratios, confirm medication management protocols, observe interactions on the specific floor you are considering, and get specifics on how dementia care and rehabs beds are managed and whether rooms may be repurposed. If already using the facility, frequent monitoring, clear documentation of concerns, and escalation to case managers or regulators may be necessary given the recurrent reports of accountability issues.
