Green Ridge Manor

Green Ridge Manor was a personal care home in Scranton, PA, that closed in 2021, and over the years, it had room for about 59 residents in a mix of studio, semi-private, and one-bedroom units, with some layouts offering private bathrooms, kitchenettes, air conditioning, cable TV, and internet. People there could get help with bathing, dressing, moving around, toileting, medication, and daily activities from staff that included a registered nurse and specially trained team members on-call around the clock, although sometimes staffing was short or only partly present. The facility had a supportive community feel, and folks could bring small pets, join in social events, play games, use the arts and crafts room or computer center, and spend time in the garden or on the walking trails, and there were also activities like movie nights, music programs, fitness classes, and wellness programs for physical and mental health, plus a wellness center with a spa and sauna. Green Ridge Manor provided assisted living and memory care, and it had programs for people with dementia, Alzheimer's, Parkinson's disease, and diabetes. There were services like transportation to appointments, housekeeping, linen changes, meal preparation with attention to special diets, and home care. For people coming out of surgery or illness, short-term rehab services, physical, occupational, and speech therapy, and a pre-registration program for planned recoveries were available, along with regular doctor checkups and therapy by appointment. There were problems over the years, including unsafe storage of oxygen tanks, bedbug infestations, issues with fire code violations, exposed wires, water damage, black mold, unsanitary toilets, and a gas leak. More than once, the home lacked a working boiler, leading to cold rooms, and fire alarms sometimes went off from system faults or problems. There were times when staff or leadership were charged with endangering or neglecting care-dependent residents, and falls and injury incidents happened, sometimes tied to inconsistent supervision or poor conditions. The property had grounds with trees and places to walk, and inside, residents could relax in common areas like the library, fitness room, shared kitchen, and dining rooms with restaurant-style options. Security included a keyless keypad entry and a 24-hour call system for emergencies. Green Ridge Manor got recognition from the American Health Care Association in 2020, but along with code violations, there were infraction notices from regulators. The care plans were adjusted to residents' needs, with help for things like incontinence and medication reminders, but reviews over time averaged a community rating of 6 out of 10, which reflected both the range of services and the frequent issues with upkeep, regulation, and staffing. Although Green Ridge Manor once had many amenities, the long list of problems, especially those related to safety and regulation, led to its closure and a history that's remembered as much for those troubles as for the care it tried to provide.