Mountain View Care Center

    2309 Stafford Ave, Scranton, PA, 18505
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff but poor oversight

    I have mixed feelings. The caregivers are often warm and the rehab/activities program is excellent - my mom improved and enjoyed outings - but staff are clearly overworked and underpaid. Long shifts, phones and chatting instead of attending residents, and hour-long waits for bathroom help led to neglectful episodes. Cleanliness and infection control were inconsistent (strong urine smell, filthy areas, COVID handling lapses). Management/HR communication and billing were poor - insurance and payment issues, unresponsive leadership, and I even reported concerns to the health department. I appreciate the caring staff, but I cannot recommend the facility until staffing, cleanliness, and oversight improve.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.86 · 124 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.1
    • Meals

      3.5
    • Amenities

      3.7
    • Value

      1.6

    Location

    Map showing location of Mountain View Care Center

    About Mountain View Care Center

    Mountain View Care and Rehabilitation Center is a large, for-profit nursing facility located in a corporate setting, with a capacity to accommodate up to 180 residents. This facility provides both short-term rehabilitation and long-term care, and it participates in both Medicare and Medicaid programs, making it accessible to a broad range of individuals who require skilled nursing or extended care services. While it is not part of a continuing care retirement community, Mountain View Care and Rehabilitation Center offers comprehensive support for those recovering from hospital stays as well as individuals in need of ongoing daily assistance.

    The center focuses on fostering an environment where residents who require medical supervision, rehabilitation therapies, and support with daily activities can receive consistent levels of care. Nursing staff provide an average of 3 hours and 41 minutes of care per resident each day, a measure that includes attention to both weekday and weekend staffing patterns, ensuring residents' needs are met with consistency. The staff supports residents with activities such as dressing, eating, using the bathroom, and other basic self-care tasks. A notably high percentage of residents, 92.8%, are able to maintain their ability to move, feed themselves, use the restroom, and manage common daily functions independently. Additionally, the facility places importance on preventive health measures, as demonstrated by the 95% flu vaccination rate among residents.

    Mountain View Care and Rehabilitation Center offers rehabilitation services designed for those recovering from illnesses or injuries such as stroke, heart attack, infections, or accidental injuries. Residents in short-term rehabilitation have access to the therapies and support needed to facilitate their recovery with the aim of returning safely home; approximately 27.5% of those discharged were able to return home. The staff maintains vigilance for safety, working to minimize falls and major injuries, resulting in a relatively low incidence of such events. The percentage of residents who experienced falls resulting in major injury was 0.9%, while 7.6% of short-term rehab stays involved serious infections necessitating hospitalization. Emergency care remains readily available, with 11.3% of short-term residents requiring emergency room visits during their stay.

    The facility is attentive to the health and wellness needs of its residents beyond just basic care. Services include regular face-to-face visits by residents and their physicians, pharmaceutical care overseen by a licensed pharmacist—including monthly drug regimen reviews—behavioral health support, and pain management where needed. Residents also have access to dental services and receive support in maintaining their optimal health and quality of life.

    Maintaining a clean, comfortable, and safe environment is a priority at Mountain View Care and Rehabilitation Center. Essential equipment is kept in working order, and call systems are available in resident bathrooms and bathing areas, ensuring that help can be summoned when needed. The management seeks to meet professional standards for food safety, procurement, and preparation, providing meals from approved sources. The facility also places emphasis on staff education, with ongoing efforts to ensure all team members understand dementia care as well as the importance of preventing and reporting any instances of abuse, neglect, or exploitation.

    Quality assurance is a continual process at Mountain View Care and Rehabilitation Center. The establishment is committed to ongoing assessments and improvements in care quality, supported by regular health, fire, and safety inspections. The atmosphere is designed to be welcoming for residents, staff, and visitors, aiming to offer a space that is not only safe but also easy to navigate and comfortable. Through comprehensive care services, attentive medical oversight, and a focus on resident wellness, Mountain View Care and Rehabilitation Center strives to provide a supportive home for seniors and individuals needing rehabilitation.

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