Overall sentiment across the reviews is strongly negative, with multiple reviewers reporting serious and recurring concerns about the quality and safety of care at West Side Kozy Comfort Personal Care. The dominant themes are failures in basic care delivery, hygiene problems, unmet medical directives, and staffing shortages; these issues are repeatedly emphasized, and several reviewers state they would not entrust a loved one to this facility.
Care quality emerges as the primary concern. Reports indicate that medical directives were not followed, and reviewers used strongly critical language such as "very poor care" and a comparison to "worse than animal shelters," conveying a perception that essential caregiving standards are not being met. Shower assistance and personal hygiene support are specifically called out as inadequate, and multiple comments about urine odor and general uncleanliness point to systemic problems with resident hygiene and facility cleaning routines. These details suggest gaps in day-to-day personal care and environmental maintenance.
Safety and health concerns are another consistent pattern. Reviewers explicitly mention feeling the environment is unsafe and express broad health-related worries, which, when combined with accounts of medical directives being ignored and staffing shortfalls, raise concerns about the facility's ability to respond to medical needs or emergencies. The recurring description of being short-staffed aligns with these safety worries and helps explain reports of inconsistent or unreliable caregiving.
Staff feedback is mixed but leans negative overall. While numerous reviewers criticize the facility, several acknowledge that "some staff try their best," and one staff member, Maxine, is singled out for going out of her way to help and contributing to a positive experience for at least one reviewer. These comments indicate there are individual employees who provide compassionate care; however, reviewers consistently portray these efforts as insufficient to overcome systemic problems at the facility.
Facilities and dining are also criticized. In addition to cleanliness and odor issues, food quality is described negatively ("terrible food"), suggesting that both environmental services and dining programs are areas of dissatisfaction. The combination of poor food and hygiene concerns contributes to the overall negative impression expressed by reviewers.
Taken together, the reviews depict a facility with serious operational challenges: recurring reports of neglect or inadequate care, hygiene and sanitation problems, insufficient staff levels, and food and safety issues. While there are isolated positive notes about helpful individuals (notably Maxine and other staff who "try their best"), the volume and severity of the negative comments dominate the overall picture. Prospective residents and families should view these patterns as significant red flags and seek detailed, current information from the facility (staffing levels, care protocols, cleaning schedules, and incident handling) and consider direct observation and references before making placement decisions.
