Wallingford Skilled Nursing and Rehabilitation Center

    115 S Providence Rd, Wallingford, PA, 19086
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff but unacceptable neglect

    I had excellent, compassionate care from many nurses, aides and therapy staff - PT/OT were outstanding and several staff went above and beyond. However, chronic understaffing, slow call-bell/med delays, unresponsive management and recurring cleanliness/safety problems (urine smell, mice, cold meals, unwashed clothes, overcrowded/shared rooms) created neglectful situations I found unacceptable. I'd only consider this place after personally verifying staffing, hygiene and leadership responsiveness; otherwise I would not place a loved one here.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.29 · 103 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      3.3
    • Meals

      1.4
    • Amenities

      1.8
    • Value

      1.0

    Pros

    • Compassionate and caring staff (many individual praises)
    • Strong therapy department (PT/OT) and effective rehab outcomes
    • Skilled, empathetic therapists and rehab directors
    • Attentive and gentle nurses in many reports
    • Helpful and supportive social work in some cases
    • Good wound care reported
    • Clean and well-maintained rehab section reported
    • Activities and social gatherings available
    • Pleasant outside area and some nice common spaces
    • Some staff go above and beyond and provide spiritual support
    • Medication cart/med room sometimes well-stocked
    • Certain staff members singled out as exemplary
    • Positive visitor verification and infection-control practices noted
    • Several reports of efficient, competent staff and administration
    • Some residents report dignified, round-the-clock care
    • Many accounts of positive, respectful interactions with staff
    • Good discharge/rehab results and successful returns home
    • Some consistently clean hallways and clutter-free common areas
    • Occasional reports of spacious or well-kept rooms
    • Friendly front-desk and floor staff in multiple reviews

    Cons

    • Chronic understaffing and very short staffing levels
    • Extreme variability in care quality between shifts/staff
    • Long call-light response times
    • Inadequate nursing care leading to neglect concerns
    • Reports of bedsores and suspected pressure-injury neglect
    • Malnutrition and significant unexplained weight loss
    • Poor food quality, cold or lukewarm meals, and inconsistent dining
    • Not equipped to meet diabetic dietary needs
    • Laundry failures: clothes unwashed or piling up
    • Severe sanitation problems in many areas (urine smell, filth)
    • Pest issues including mice reported in rooms
    • Maintenance issues (broken toilet seat, burned-out lights, black mold)
    • Overcrowded, small multi-person rooms (2–4 per room) and lack of privacy
    • Allegations of unqualified CNAs and lack of certifications
    • Medication access and management problems, delayed medicines
    • IV alarms and other safety alerts left unattended for long periods
    • Poor communication from management and failure to notify families
    • Rude or unprofessional staff and receptionists reported
    • Ownership change (sale to Genesis) perceived to worsen care
    • Weekend and night shift care often described as poor
    • Issues with personal belongings being mishandled or lost
    • Rooms shared with infectious patients (COVID) concerns mentioned
    • Perceived prioritization of profits/administration over patient care
    • Reports of alleged abuse or negligent acts (including oxygen neglect)
    • Inconsistent cleanliness (clean rehab vs dirty nursing units)

    Summary review

    Overall sentiment in the reviews for Wallingford Skilled Nursing and Rehabilitation Center is highly polarized, with strong, repeated praise for the therapy/rehabilitation team and numerous reports of compassionate individual caregivers contrasted against frequent and severe complaints about nursing care, cleanliness, management responsiveness, and safety. The most consistent positive theme is the rehabilitation program: multiple reviewers name therapists and the therapy director, describe effective PT/OT care, and credit the team with good rehab outcomes and successful returns home. Many families and residents singled out specific therapists and nurses for compassionate, skilled treatment; social work is sometimes praised for helpful discharge planning and advocacy; and certain staff members are repeatedly described as going above and beyond, providing dignified, attentive care and even spiritual support.

    However, an equally consistent negative thread concerns staffing and fundamental nursing care. Numerous reviews report chronic understaffing—comments such as one nurse for 20 patients, overwhelmed personnel, and weekend/night shifts performing much worse—leading to long call-light waits, unmet basic needs, medication delays, and alleged neglect. Reported consequences include significant weight loss, bedsores, missed oxygen needs, unattended IV alarms, and in some cases hospitalization or death. Several reviewers explicitly accuse the facility of negligent or abusive treatment and urge investigations. There is a strong pattern of variability: shifts and individual employees can be excellent or neglectful, which creates unpredictable risk for residents.

    Facility conditions and infection/sanitation concerns are another major theme. While some reviewers note clean, well-kept rehab areas and tidy hallways, many others describe strong urine odors in hallways, mice in rooms, black mold, broken furniture, cobwebs, and poor housekeeping (beds not changed, rooms not cleaned, clothing left unlaundered for weeks). Maintenance problems such as broken toilet seats, burned-out bathroom lights, and power outage responses were reported. These contradictions—clean rehab vs. dirty nursing units—suggest inconsistent housekeeping standards across units or shifts.

    Dining and nutrition are recurrent issues. Multiple reviewers report poor food quality, meals arriving cold or lukewarm, overcooked or mushy vegetables, and missing or inappropriate items on trays. Families noted that the facility was not equipped to provide appropriate diabetic meals, forcing some to supply their own food. Poor nutrition ties into other health concerns such as weight loss and delayed meal delivery when staffing is thin.

    Management, communication, and ownership concerns appear repeatedly. Several reviews allege that management is unresponsive to complaints, that administrators focus on billing/Medicare rather than care, and that a change in ownership (sale to Genesis) corresponded with a decline in quality. Specific complaints include delayed notification of serious events or death, social workers perceived as focusing on paperwork rather than resident advocacy, and front-desk staff being rude or unhelpful. On the other hand, some reviewers praise certain administrative staff for good tours, improved policies, or positive leadership—again highlighting inconsistency.

    Safety and clinical oversight issues are specifically flagged: reports of unlicensed or uncategorized nurse aides (about one-third alleged non-certified), medications hard to obtain or delayed, infrequent physician rounds (doctor reported as weekly), IV alarms left for long periods, and rooms reportedly shared with infectious patients. Several reviews urge regulatory investigation and warn others to avoid placing loved ones there, citing serious lapses that could lead to harm.

    Recurring patterns: (1) a strong, well-regarded therapy program and individual caregivers who provide excellent, compassionate care; (2) pervasive understaffing and variability that undermine nursing care and basic needs; (3) mixed cleanliness and maintenance—clean rehab areas but other units with serious sanitation and pest problems; (4) inconsistent food service and dietary accommodations; and (5) management/ownership concerns and poor communication when problems arise.

    Practical takeaway: Families looking for short-term rehabilitation may find outstanding therapy services and individual staff who will support recovery, but they should carefully evaluate nursing coverage, cleanliness, and safety for any resident with complex medical needs or round-the-clock requirements. Request specifics about staff-to-resident ratios, CNA certification, medication management protocols, infection-control records, and recent inspection reports. Visit at multiple times (including nights/weekends) to assess consistency of care and cleanliness. If a loved one requires high-acuity nursing, reliable daily laundry, strict dietary management (e.g., diabetes), or continuous oxygen supervision, these reviews suggest significant risks and warrant caution or consideration of alternatives.

    Location

    Map showing location of Wallingford Skilled Nursing and Rehabilitation Center

    About Wallingford Skilled Nursing and Rehabilitation Center

    Wallingford Skilled Nursing and Rehabilitation Center has 193 certified beds and is affiliated with Genesis Healthcare, which manages the facility through Genesis Pm Pa Operations Llc as the main owner, and other groups like Fc Gen Operations Investment Llc, Gen Operations I Llc, and Genesis Healthcare Inc. Diane Morris has led as the manager since November 2022. Nurses at Wallingford provide 3.32 hours of care per resident each day, which falls below the state average of 3.9 hours, and about half of the nursing staff turns over every year, which is a bit higher than the state average. There have been 44 documented deficiencies in recent inspections, including concerns about infection control, but the staff generally follows treatment plans and honors residents' preferences, though some issues with care quality have come up.

    Wallingford offers skilled nursing and rehabilitation services, with care teams that focus on each resident's needs, interests, and abilities. The facility has therapy equipment and provides outpatient, short-term, and long-term care. Respite care is available for people recovering from a health event, helping make it easier to return to living at home. The center tries to make things comfortable with private and semi-private rooms, TVs and internet, activity lounges, dining rooms, and housekeeping. There's a full calendar of social, educational, and recreational events to help people stay active and connected. Wallingford values a community feeling, encouraging families and caregivers to be involved, and always tries to answer their questions. They put effort into keeping seniors happy through many events and a variety of amenities focused on health and choice, and they do a lot to support both enjoyment and recovery. More information is on their provider website.

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