Overall sentiment for Ann's Choice Retirement Community is strongly mixed, with a clear split between reviewers who praise the campus, amenities, social life, and some staff members, and those who report significant failures in care, management, and value. Many reviewers emphasize the property's physical strengths: attractive landscaping, clean and well-maintained facilities, a wide selection of on-site amenities (pool, gym, movie theater, clubhouses, pharmacy), and a highly regarded on-site rehabilitation center. Multiple accounts describe a busy social calendar and many activities that help residents make friends and maintain independence. The campus is described as large and visually appealing by numerous reviewers, with a variety of apartment layouts and dining venues that some residents enjoy.
However, recurring and serious criticisms appear across many reviews and cluster around cost, care quality, operations, and accessibility. Cost is one of the most frequently cited negatives: reviewers mention very high monthly fees (one cited more than $10,000/month), frequent rate increases that outpace inflation, and extra charges that create a perception of declining value. Several reviewers explicitly recommend looking for better or cheaper alternatives. This economic concern is compounded by reports that services and food quality have been reduced while prices rise.
Care quality and staff reliability show a wide range of experiences. Numerous reviewers praise particular staff and memory-care aides as caring and compassionate, and some call the facility "best of the best" for certain departments. Simultaneously, others describe inconsistent staff performance, forgetfulness, poor communication, and outright neglect. Serious allegations include medication omissions, failure to assist with doctor visits, neglect of bathing and diaper changes, and denial of access to life-sustaining prescriptions. Reports of lost personal items (for example, hearing aids misplaced at the front desk), unaddressed family concerns, and staff who are unresponsive or dismissive deepen these worries. The result is a perception among many that while some teams and individuals excel, overall care reliability is uneven and sometimes unacceptable.
Management and administrative responsiveness is another key negative theme. Multiple reviews describe poor leadership, unprofessional behavior, and lack of responsiveness to resident and family concerns. Examples include no available contact number for pressing issues, unreturned complaints, and reports of lights left on overnight causing sleep disruption. Several reviewers say that management appears driven by financial motives rather than resident welfare. There are also comments about misleading job descriptions and staff who do not take responsibility. These administrative issues reinforce the concerns about declining value and resident safety.
Dining elicits sharply divergent opinions: some reviewers rave about spectacular food and multiple dining halls and restaurants, calling meals high-quality and plentiful. Others report the opposite—reduced portions, smaller selections, draconian menu changes, limited hours, and inconsistent food quality. This split suggests that dining experience may vary by building, meal period, or even individual expectations. A few reviewers note that restaurants have limited hours and take-out options exist, but overall satisfaction with food appears inconsistent.
The physical scale of the campus is both a pro and a con. The large, park-like setting, long walkways, and miles of paths are valued by many for exercise and scenic enjoyment. Conversely, several reviewers note long walking distances from apartments to dining and activity centers, which raises accessibility concerns for residents with limited mobility. The campus layout is described as confusing or disorienting by some, and at least one review flagged a significant safety concern after a fire: insufficient driveways and walkways for fire equipment and resident evacuation. Additional safety/comfort issues include reports of units lacking air conditioning during extreme heat, contributing to instances of sweltering conditions.
Medical and on-site clinical access are mixed as well. While an on-site doctor and pharmacy are amenities some reviewers appreciate, others find the on-site doctor difficult to book and describe poor communication between clinical teams. There are grave reports of denied prescriptions and a "horrible security person" interfering with access to medications. Such accounts are particularly alarming because they affect resident health directly.
Patterns that emerge across the reviews are: (1) the property delivers an excellent physical environment and social life for many residents; (2) experiences of staff and care quality are highly variable—some teams are exemplary while others are neglectful; (3) cost and rate increases are a persistent source of dissatisfaction and perceived decline in value; and (4) operational issues (management responsiveness, communications, safety and accessibility) are recurring concerns that can materially affect resident wellbeing.
For a prospective resident or family, the reviews suggest a careful, layered approach to evaluation. Verify current pricing and fee escalation policies, ask for detailed service inclusions and extra charges, and request written documentation of response times for maintenance and clinical issues. Tour multiple areas of the campus at different times of day, speak with current residents in different wings (including long-tenured residents), and observe dining during meal service. Probe clinical operations: how are medications managed, how are physician appointments scheduled, what happens in an after-hours medical event, and how does the facility manage extreme weather and emergency egress? Finally, ask management for their track record on complaints and remediation, and for references from families whose loved ones require comparable levels of care.
In summary, Ann's Choice offers many of the physical features and social opportunities that make a retirement community attractive, and plenty of residents and employees report positive experiences. Yet the reviews also contain repeated, serious complaints about cost increases, inconsistent and sometimes unacceptable care, poor management responsiveness, dining rollbacks, and safety/accessibility issues. Those positives and negatives occur frequently enough that a prospective resident should conduct focused due diligence—particularly around care reliability, costs, emergency readiness, and how the community handles complaints—before deciding.
