Overall sentiment across these reviews is highly mixed and polarized: several reviewers describe excellent, compassionate care and effective short-term rehabilitation, while a substantial number report serious clinical, staffing, and managerial problems. The facility is frequently praised for its physical environment — reviewers consistently note that it is very clean, has private rooms, and pleasant surroundings. For families seeking short-term rehab, multiple comments indicate that physical therapy and rehabilitation services were effective and that some staff provided one-on-one attention and higher-quality care that felt personal and family-like.
However, clinical care and staffing are the most common areas of concern. Multiple reviewers describe understaffing and overworked nurses, leading to missed or delayed responses, lack of knowledge, and in at least one report, medication mishandling. There are alarming safety-related mentions — falls that caused injuries and instances where nurses did not return after administering breathing treatments, with at least one account resulting in transfer back to the hospital. Several reviewers explicitly labeled nursing care as incompetent or effectively non-existent. Call buttons were commonly reported as going unanswered in some stays, while other reviews note timely responses — highlighting inconsistent performance rather than uniformly reliable care.
Staff behavior and professionalism show wide variation. Some aides and CNAs were repeatedly called kind, competent, proactive, and compassionate. At the same time, numerous reviews describe rude, impatient, or unwelcoming aides; CNAs using cell phones on duty; staff socializing or idling during shifts; and residents being rushed to bed after dinner. This dichotomy suggests uneven training, supervision, or morale: a few standout employees provide excellent experiences, but several reports indicate many staff members lack training or professional behavior expected in long-term care settings.
Facility services and logistics also present a mixed picture. The short-term rehab program and physical therapy draw positive comments, but the long-term care side appears constrained by availability — there are reports of a long wait list. Financial and administrative issues were raised repeatedly: the facility is described as private pay only, expensive, and not accepting Medicaid. Reviewers also noted concerns about oxygen billing and a perceived focus on financial information over patient-centered care. Some families appreciated proactive management and quick issue resolution, but others experienced poor communication and felt financial concerns overshadowed care priorities.
Activities, engagement, and environment-related issues were raised by multiple reviewers. While the physical environment is attractive and clean, there are complaints about lack of activities and engagement for residents, unpleasant odors in bathrooms in at least one report, and residents being rushed through routines. These points contribute to a perception of good-looking facilities but inconsistent daily living quality for residents.
In summary, the facility appears to deliver excellent experiences for some residents—especially in short-term rehab and when placed with particularly attentive staff—but also exhibits serious and recurring problems in clinical safety, staffing levels and training, professionalism, and administrative transparency. Prospective residents and families should weigh the strong positives (clean, comfortable building; effective PT; some highly caring staff) against documented negatives (medication mishandling, falls, understaffing, inconsistent responsiveness, high cost, and lack of Medicaid acceptance). If possible, ask for current staffing ratios, recent incident reports, medication administration policies, clarification on billing (including oxygen charges), and to meet direct-care staff before committing. Visiting during different shifts to observe staff interaction, response to call bells, and activity programming would help determine whether the experience is likely to be one of the praised, family-like care or the problematic outcomes described by other reviewers.
