Pricing ranges from
    $4,760 – 7,635/month

    Arbor Terrace Willistown

    1713 W Chester Pike, West Chester, PA 19380
    • Independent Living
    • Assisted Living
    • Memory Care

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.45·(193)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.5
    • Meals

      4.0
    • Amenities

      4.1
    • Value

      1.5

    Pros

    • Warm, attentive staff who learn residents’ names and preferences
    • Respectful, individualized support for personal-care and memory-care needs
    • Welcoming move-in assistance and patient guidance for families
    • Frequent activities, social events, outings, and wellness programs
    • Well-maintained, attractive interiors and inviting common areas
    • Outdoor patios, gardens, and other spaces for residents and families
    • Dining and meal quality frequently praised
    • On-site physical, occupational, and speech therapy
    • Friendly resident community and opportunities to build friendships
    • Family communication and staff responsiveness praised by many families

    Cons

    • Inconsistent staffing levels, high turnover, and limited after-hours nursing coverage
    • Variable memory-care oversight, supervision, and dementia-specific staff preparation
    • Medication-administration safeguards and clinical monitoring gaps
    • Inconsistent follow-through on care plans and family concerns
    • Variable housekeeping, laundry, and personal-care routines, with odor and pest-control concerns
    • Uneven dining quality and limited healthy menu variety
    • Activity staffing and engagement consistency, with downtime in some schedules
    • High costs, steep annual rate increases, and pricing or billing concerns
    • Compact apartments and limited outdoor grounds for some residents’ needs
    • Weekend staff accessibility and response-time concerns

    Summary of reviews

    Arbor Terrace Willistown is described by many families and visitors as a warm, attractive community with a strong social atmosphere. Residents are often said to feel welcomed, recognized by staff, and able to form friendships. Families frequently value the help provided during move-in and adjustment, as well as the sense of reassurance they gain from staff who know residents’ routines and preferences. Reviews span periods when the community was also referred to as Atria or Solana, and experiences vary notably across accounts and over time.

    Care experiences are mixed. Numerous families describe kind, patient caregivers and responsive nursing or administrative staff, including positive experiences in memory care and support for residents with dementia. Other families raise concerns about staffing levels, turnover, nursing availability outside regular hours, memory-care supervision, and staff preparation for dementia-related needs. Accounts also describe medication-management errors, inconsistent clinical monitoring, and delays in receiving care plans or follow-up on concerns. These contrasting experiences make it important for families to ask about current staffing coverage, medication safeguards, care-plan reviews, and escalation procedures for clinical changes.

    Dining is frequently praised, with residents and families describing meals as enjoyable and staff as attentive to individual preferences. However, other accounts cite variable food quality, limited healthy choices, and dissatisfaction with menu changes. Activities are a clear strength in many reviews: the community offers social programs, entertainment, exercise, outings, and creative activities, with some residents becoming more active after moving in. A few accounts describe periods of limited programming, downtime, or insufficient staff involvement during activities.

    The building and grounds are commonly characterized as clean, well maintained, bright, and home-like, with amenities such as a theater, library, salon, therapy services, and outdoor gathering areas. Some families, however, report inconsistent housekeeping, laundry, or personal-care routines, as well as odor and pest-control concerns. Apartment size and the community’s relatively compact footprint may not suit every resident or larger furnishings. Cost is another recurring consideration, including concerns about high rates, annual increases, and pricing or billing accuracy. Overall, the reviews reflect a community with substantial strengths in staff warmth, engagement, and environment, alongside meaningful differences in reported care consistency, staffing, and operational follow-through; an in-person visit and detailed questions about the resident’s specific care needs are advisable.

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    Location

    Arbor Terrace Willistown is located at 1713 W Chester Pike, West Chester, PA, 19380.

    About Arbor Terrace Willistown

    Arbor Terrace Willistown sits in West Chester, PA, and offers several types of care for seniors, including Independent Living, Assisted Living, Memory Care, nursing home care, and Continuing Care Retirement Community options, and they've got skilled nursing on-site if a resident needs higher care. The community's focused on giving people choices, so residents can pick from different floor plans like Homewood, Pickering 1BR, or Ashbridge 2BR, whether they want a studio or a two-bedroom place. The building has features and amenities you'd expect: Wi-Fi, pet-friendly spaces, handicap access, and beauty salon services right there on site, and dining areas with common rooms where neighbors can sit together, visit, and enjoy meals or activities. They've set up indoor spaces for social events and activity rooms so there's always something going on, and for anyone who likes fresh air, walking paths and an enclosed courtyard are available outside to use whenever the mood strikes.

    The facility pays attention to both safety and comfort, offering wheelchair accessible showers, parking for residents, and free transportation into the neighborhood for appointments or outings. Arbor Terrace Willistown's team supports each person as their needs change, with trained caregivers using custom care plans, especially for residents living with Alzheimer's or other types of dementia-the Memory Care program focuses on building a safe, calm space, and takes steps to reduce confusion or prevent wandering. Assisted Living services help folks with bathing, dressing, or managing medicines, but the goal's always to let residents do as much for themselves as they can. There's always a structured calendar filled with social and recreational activities, including things like games, educational workshops, offsite events, or even devotional services, so no one's left with nothing to do.

    The staff gets ongoing training to make sure they know how to care for people at different stages of life, and the building itself keeps safety top of mind, especially for those in memory care. Arbor Terrace Willistown also tries to make planning easier for families, offering help with senior care resources, guides about insurance, veterans benefits, and tax options, plus things like advice, planning tools, and even documentaries on elder life and caregiving. People living here are encouraged to join in, celebrate their own interests, and keep their independence, while knowing there's help on hand when it's needed. The community's got a gallery that gives a real look at everyday life there, and both the Personal Care and Memory Care programs are designed to support dignity, respect, and a welcoming feel for everyone. When folks want a little more from retirement, including luxury but with straightforward support, this is a place meant to offer both comfort and peace of mind.

    About The Arbor Company

    Arbor Terrace Willistown is managed by The Arbor Company.

    Founded in 1988, The Arbor Company has established itself as a leading senior living operator with over 35 years of experience in the industry. Headquartered in Atlanta, Georgia, the company has grown from its origins to become a respected provider of senior care services across the southeastern and mid-Atlantic regions of the United States. Under the leadership of President Judd Harper, who has guided the organization for over 25 years, The Arbor Company operates 48 senior living communities across 11 states, including Florida, Georgia, Illinois, Maryland, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

    People often ask...

    Arbor Terrace Willistown offers competitive pricing, with rates starting at a cost of $4,760 per month.

    Arbor Terrace Willistown offers independent living, assisted living, and memory care.

    There are 50 photos of Arbor Terrace Willistown on Mirador.

    Yes, Arbor Terrace Willistown allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 1713 W Chester Pike, West Chester, PA 19380.

    No, Arbor Terrace Willistown does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Pennsylvania, the Department of Human Services licenses personal care homes and assisted living residences and publishes its licensing inspection summaries.

    License number142450
    Facility typeFull
    License classLicensed
    Capacity104 residents
    LicenseeSHP V WILLISTOWN LLC
    Care servedPersonal Care Homes
    EffectiveJuly 19th, 2026
    ExpiresJuly 19th, 2027
    Special certificationSpecial Care Unit (capacity 35)
    View the official license record

    Inspection Reports

    37

    Reports

    6

    Type A Citations

    1

    Type B Citations

    0

    Complaints

    10

    Years

    15 Jul 2026Inspection
    Investigated allegations of abuse and mistreatment and found multiple deficiencies. These included failure to promptly report suspected abuse, documented physical abuse, disrespectful treatment, unsafe environmental conditions, and missing signatures on a resident's plan.
    • 55 Pa. Code §2600.15(a)Reporting suspected abuse
    • 55 Pa. Code §2600.15(a)Reporting suspected abuse
    • 55 Pa. Code §2600.42(b)Abuse
    • 55 Pa. Code §2600.42(c)Treatment of Residents
    • 55 Pa. Code §2600.88(a)Surfaces
    • 55 Pa. Code §2600.227(g)Support Plan Signatures
    11 Jun 2026Inspection
    Identified deficiencies in resident assessments and support plan signatures, including ambulation not documented and a missing resident signature.
    • 2600.225.cResident assessment requirements
    • 2600.227.gSupport plan signatures
    23 Mar 2026Inspection
    Identified deficiencies across menu posting, medication labeling, glucometer calibration, and care planning with corrective actions planned.
    • 2600Menus
    • 2600Resident's Meds Labeled
    • 2600Implement Storage Procedures
    • 2600Additional Assessment
    • 2600Support Plan Signatures
    • 2600Admission Support Plan
    16 Dec 2025Inspection
    Identified multiple regulatory violations related to incident reporting, personnel background checks, medication administration, safety hazards, and hazardous materials storage.
    • 2600.16.cWritten Incident Report
    • 2600.51Criminal History Checks
    • 2600.81.bWheelchairs, walkers, prosthetic devices and other apparatus
    • 2600.82.bPoisonous Materials Storage
    • 2600.82.bPoisonous Materials Storage
    • 2600.82.cLocking Poisonous Materials
    • 2600.88.aSurfaces
    • 2600.95Furniture and Equipment
    • 2600.100.bRemoval Snow/Obstructions
    • 2600.101.jLighting/Operable Lamp
    • 2600.121.aUnobstructed Egress
    • 2600.182.bPrescription Medication
    • 2600.186.bMedication Used by Resident
    • 2600.187.dFollow Prescriber's Orders
    • 2600.233.cKey-Locking Devices
    02 Oct 2025Inspection
    Investigated multiple deficiencies across confidentiality, safety storage, staffing records, and resident assessments.
    • 2600.Record Confidentiality
    • 2600.Criminal Background Check
    • 2600.List of Staff Persons
    • 2600.Poisonous Materials
    • 2600.Lighting/Operable Lamp
    • 2600.Unobstructed Egress
    • 2600.Annual Medical Evaluation
    • 2600.Additional Assessment
    • 2600.Key-Locking Devices
    • 2600.Admission Support Plan
    11 Aug 2025Inspection
    Investigated a complaint alleging abuse and identified a failure to report the incident within the required 24 hours.
    • 2600.15Written Incident Report
    29 May 2025Inspection
    Found deficiencies in staff dementia training, medication management and safety procedures, and in securing poisonous materials.
    • 2600.65.fTraining topics
    • 2600.82cPoisonous materials
    • 2600.183.aOriginal containers and injections
    • 2600.183.dPrescription current
    • 2600.184.aResident's meds labeled
    • 2600.185.aImplement storage procedures
    • 2600.187.bDate/Time of Medication Admin.
    • 2600.187.dFollow prescriber's orders
    • 2600.231.eNo objection statement
    • 2600.233.cKey-locking devices
    • 2600.236Staff training
    15 May 2025Inspection
    Investigated a complaint and found no deficiencies.
    03 Mar 2025Inspection
    Identified multiple deficiencies across posting of license information, quality management planning, personal resident equipment safety, trash management, and medication practices. Accepted corrective actions and required ongoing compliance.
    • 2600.3.cPost Current License
    • 2600.26.bQuality Management Plan Content
    • 2600.81.bResident Personal Equipment
    • 2600.85.eTrash Outside Home
    • 2600.95Furniture and Equipment
    • 2600.181.fRecord of Medication
    • 2600.183.bMeds and Syringes Locked
    • 2600.183.eStoring Medications
    • 2600.187.dFollow Prescriber's Orders
    24 Sept 2024Inspection
    Found privacy policy violations due to recording devices in residents' apartments and incomplete documentation of ambulation needs in an assessment.
    • 2600.42.sPrivacy
    • 2600.225.cAdditional Assessment
    28 Aug 2024Inspection
    Found violations related to incident reporting, abuse handling, access to health services, and record-keeping.
    • 2600.16.dFinal Incident Report
    • Type B2600.42.bAbuse
    • 2600.42.iHealth Services
    • 2600.42.vResident-Home Contract
    • 2600.141.aMedical Evaluation Information
    • 2600.187.aMedication Record
    • 2600.227.hSupport Plan
    • 2600.234.aAdmission Support Plan
    • 2600.252Record Content
    26 Apr 2024Inspection
    Found no deficiencies. No regulatory citations were identified.
    04 Jan 2024Inspection
    Found deficiencies in resident dignity and respect, staff communication, medication labeling, prohibited restraint practices, and care planning.
    • 2600.42(c)Treatment of Residents
    • 2600.90(b)Staff Communication
    • 2600.184.aResident's Meds Labeled
    • 2600.202Prohibitions
    • 2600.234.dSupport Plan Revision
    09 Aug 2023Inspection
    Identified a failure to report an incident to the Department within 24 hours.</summary>
    • 2600.16.cWritten Incident Report
    16 Nov 2022Inspection
    Identified an obstructed egress path when a chair blocked the exit from a secure dementia unit dining area. Continued compliance must be maintained.
    • Type A2600.121(a)Unobstructed Egress
    03 Oct 2022Inspection
    Determined that the submitted plan of correction was fully implemented and continued compliance must be maintained.
    27 Jul 2022Inspection
    Investigated a resident abuse allegation and related care deficiencies; found multiple violations of resident rights, care standards, and documentation requirements.
    • 2600.42(B)Abuse
    • 2600.42(C)Treatment of Residents
    • 2600.42(P)Restraints
    • 2600.202(6)Prohibitions
    • 2600.225(a)Assessment
    • 2600.231(c)Preadmission Screening
    • 2600.227(g)Support Plan Signatures
    • 2600.141(b)(1)Annual Medical Evaluation
    03 Jun 2022Inspection
    Identified violations involving theft from a resident's wallet, failure to report abuse promptly, and privacy breaches.
    • 35 P.S. § 10225.701—10225.707; 6 Pa. Code § 15.21–15.27Older Adult Protective Services Act - reporting suspected abuse
    • 2600.42(b)Abuse
    • 2600.42(s)Privacy
    14 Apr 2022Inspection
    Found no deficiencies during the multiple inspections.
    02 Feb 2022Inspection
    Found failures in timely incident reporting, ineffective emergency communication, and failure to provide required advance notices for discharge.
    • 2600.16(c)Written Incident Report
    • 2600.90bStaff Communication
    • 2600.228(b)Discharge or Transfer
    24 Sept 2021Inspection
    Determined that the submitted plan of correction was fully implemented and continued compliance must be maintained.
    07 Jul 2021Inspection
    Granted a regular license for a personal care home following renewal. The license is valid for one year.
    30 Jun 2021Inspection
    Identified several deficiencies in medication management, safety equipment, and resident assessment processes. Required ongoing corrections and monitoring.
    • 2600.82(c)Poisonous Materials
    • 2600.85(a)Sanitary Conditions
    • 2600.101(j)(7)Lighting/Operable Lamp
    • 2600.105(g)Lint Removal and Duct Cleaning
    • 2600.107(d)Procedure Emergency Management Agency Submission
    • 2600.183(e)Storing Medications
    • 2600.184(b)Resident's Meds Labeled
    • 2600.185(a)Implement Storage Procedures
    • 2600.225(a)Assessment 15 Days
    • 2600.225(c)Additional Assessment
    • 2600.231(c)Preadmission Screening
    • 2600.233(c)Key-Locking Devices
    • 2600.234(a)Admission Support Plan
    • 2600.231(f)Assessed Annually
    15 May 2020Inspection
    Issued a regular license with a certificate of compliance for a personal care home; the license is valid through July 19, 2021, and an on-site inspection will occur at least annually.
    24 Mar 2020Inspection
    Determined that the submitted plan of correction was fully implemented and continued compliance must be maintained.
    16 Dec 2019Inspection
    Investigative findings showed multiple deficiencies related to medication handling, staff training, and resident records, with corrective actions developed to address the issues.
    • 2600Storing Food Off Floor
    • 2600Refrigerator/Freezer Temps
    • 2600Implement Storage Procedures
    • 2600Completion Medication Course
    • 2600Record of Training
    • 2600Preadmission Screen Form
    • 2600Assessment 15 Days
    • 2600Lock Manufacturer Statement
    • 2600No Objection Statement
    • 14245Record Entries Legible
    • 14245Record Content
    04 Jun 2019Inspection
    Granted a regular license following renewal and confirmed ongoing compliance. The licensing authority noted future periodic inspections.
    09 Apr 2019Inspection
    Cited deficiencies under regulatory requirements regarding resident records and care planning, with required corrective actions.
    • 55 Pa. Code Ch. 2600Personal Care Homes
    17 Jan 2019Inspection
    The inspection identified multiple deficiencies in posted information, resident supports, medication labeling, and documentation during the licensing process.
    • Type A2600.18Influenza information posted year-round
    • Type A2600.101(i)Bedside lighting for residents
    • Type A2600.184(a)Medication container labeling
    • Type A2600.227(g)Support plan development signatures
    01 Aug 2018Inspection
    Granted a revised license reflecting a name change and updated documents; expiration unchanged.
    25 Jun 2018Inspection
    Identified deficiencies in annual medical evaluation and in the medication record.
    • 2600.141(b)(1)A resident shall have a medical evaluation at least annually.
    • 2600.187(a)A medication record shall be kept to include the following for each resident for whom medications are administered.
    17 Apr 2018Inspection
    The department renewed the license and issued a certificate of compliance after reviewing the renewal application. The renewal indicated ongoing regulation adherence.
    27 Jun 2017Inspection
    Identified deficiencies in record-keeping and safety practices, including missing medication administration records for a resident for May and June 2017, missing discharge information in a resident's chart, and missing posted directions near a door locking device.
    • 2600.187(d)Follow directions of prescriber
    • 2600.233(c)Posting of directions for locking mechanism
    • 2600.252Resident records must include required information
    24 May 2017Inspection
    Found violations related to signing resident contracts and documenting receipt of required information.
    • 155 Pa.Code §2600.25(b)Regulation 55 Pa.Code §2600
    • 2a55 Pa.Code §2600.41(d)Regulation 55 Pa.Code §2600
    05 Apr 2017Inspection
    Granted renewal and issued a certificate of compliance.
    29 Aug 2016Inspection
    Investigated a failure to administer prescribed medication to a resident and a missing incident report submission to the Department.
    • Type A2600.187(d)Follow directions of prescriber
    12 Jul 2016Inspection
    Confirmed substantial compliance with regulations following a licensing inspection and issued a new license.

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