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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.45·(193)
Overall rating
5
4
3
2
1
Care
4.2
Staff
4.5
Meals
4.0
Amenities
4.1
Value
1.5
Pros
Warm, attentive staff who learn residents’ names and preferences
Respectful, individualized support for personal-care and memory-care needs
Welcoming move-in assistance and patient guidance for families
Frequent activities, social events, outings, and wellness programs
Well-maintained, attractive interiors and inviting common areas
Outdoor patios, gardens, and other spaces for residents and families
Dining and meal quality frequently praised
On-site physical, occupational, and speech therapy
Friendly resident community and opportunities to build friendships
Family communication and staff responsiveness praised by many families
Cons
Inconsistent staffing levels, high turnover, and limited after-hours nursing coverage
Variable memory-care oversight, supervision, and dementia-specific staff preparation
Medication-administration safeguards and clinical monitoring gaps
Inconsistent follow-through on care plans and family concerns
Variable housekeeping, laundry, and personal-care routines, with odor and pest-control concerns
Uneven dining quality and limited healthy menu variety
Activity staffing and engagement consistency, with downtime in some schedules
High costs, steep annual rate increases, and pricing or billing concerns
Compact apartments and limited outdoor grounds for some residents’ needs
Weekend staff accessibility and response-time concerns
Summary of reviews
Arbor Terrace Willistown is described by many families and visitors as a warm, attractive community with a strong social atmosphere. Residents are often said to feel welcomed, recognized by staff, and able to form friendships. Families frequently value the help provided during move-in and adjustment, as well as the sense of reassurance they gain from staff who know residents’ routines and preferences. Reviews span periods when the community was also referred to as Atria or Solana, and experiences vary notably across accounts and over time.
Care experiences are mixed. Numerous families describe kind, patient caregivers and responsive nursing or administrative staff, including positive experiences in memory care and support for residents with dementia. Other families raise concerns about staffing levels, turnover, nursing availability outside regular hours, memory-care supervision, and staff preparation for dementia-related needs. Accounts also describe medication-management errors, inconsistent clinical monitoring, and delays in receiving care plans or follow-up on concerns. These contrasting experiences make it important for families to ask about current staffing coverage, medication safeguards, care-plan reviews, and escalation procedures for clinical changes.
Dining is frequently praised, with residents and families describing meals as enjoyable and staff as attentive to individual preferences. However, other accounts cite variable food quality, limited healthy choices, and dissatisfaction with menu changes. Activities are a clear strength in many reviews: the community offers social programs, entertainment, exercise, outings, and creative activities, with some residents becoming more active after moving in. A few accounts describe periods of limited programming, downtime, or insufficient staff involvement during activities.
The building and grounds are commonly characterized as clean, well maintained, bright, and home-like, with amenities such as a theater, library, salon, therapy services, and outdoor gathering areas. Some families, however, report inconsistent housekeeping, laundry, or personal-care routines, as well as odor and pest-control concerns. Apartment size and the community’s relatively compact footprint may not suit every resident or larger furnishings. Cost is another recurring consideration, including concerns about high rates, annual increases, and pricing or billing accuracy. Overall, the reviews reflect a community with substantial strengths in staff warmth, engagement, and environment, alongside meaningful differences in reported care consistency, staffing, and operational follow-through; an in-person visit and detailed questions about the resident’s specific care needs are advisable.
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Location
Arbor Terrace Willistown is located at 1713 W Chester Pike, West Chester, PA, 19380.
About Arbor Terrace Willistown
Arbor Terrace Willistown sits in West Chester, PA, and offers several types of care for seniors, including Independent Living, Assisted Living, Memory Care, nursing home care, and Continuing Care Retirement Community options, and they've got skilled nursing on-site if a resident needs higher care. The community's focused on giving people choices, so residents can pick from different floor plans like Homewood, Pickering 1BR, or Ashbridge 2BR, whether they want a studio or a two-bedroom place. The building has features and amenities you'd expect: Wi-Fi, pet-friendly spaces, handicap access, and beauty salon services right there on site, and dining areas with common rooms where neighbors can sit together, visit, and enjoy meals or activities. They've set up indoor spaces for social events and activity rooms so there's always something going on, and for anyone who likes fresh air, walking paths and an enclosed courtyard are available outside to use whenever the mood strikes.
The facility pays attention to both safety and comfort, offering wheelchair accessible showers, parking for residents, and free transportation into the neighborhood for appointments or outings. Arbor Terrace Willistown's team supports each person as their needs change, with trained caregivers using custom care plans, especially for residents living with Alzheimer's or other types of dementia-the Memory Care program focuses on building a safe, calm space, and takes steps to reduce confusion or prevent wandering. Assisted Living services help folks with bathing, dressing, or managing medicines, but the goal's always to let residents do as much for themselves as they can. There's always a structured calendar filled with social and recreational activities, including things like games, educational workshops, offsite events, or even devotional services, so no one's left with nothing to do.
The staff gets ongoing training to make sure they know how to care for people at different stages of life, and the building itself keeps safety top of mind, especially for those in memory care. Arbor Terrace Willistown also tries to make planning easier for families, offering help with senior care resources, guides about insurance, veterans benefits, and tax options, plus things like advice, planning tools, and even documentaries on elder life and caregiving. People living here are encouraged to join in, celebrate their own interests, and keep their independence, while knowing there's help on hand when it's needed. The community's got a gallery that gives a real look at everyday life there, and both the Personal Care and Memory Care programs are designed to support dignity, respect, and a welcoming feel for everyone. When folks want a little more from retirement, including luxury but with straightforward support, this is a place meant to offer both comfort and peace of mind.
Founded in 1988, The Arbor Company has established itself as a leading senior living operator with over 35 years of experience in the industry. Headquartered in Atlanta, Georgia, the company has grown from its origins to become a respected provider of senior care services across the southeastern and mid-Atlantic regions of the United States. Under the leadership of President Judd Harper, who has guided the organization for over 25 years, The Arbor Company operates 48 senior living communities across 11 states, including Florida, Georgia, Illinois, Maryland, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.
People often ask...
Arbor Terrace Willistown offers competitive pricing, with rates starting at a cost of $4,760 per month.
There are 50 photos of Arbor Terrace Willistown on Mirador.
Yes, Arbor Terrace Willistown allows residents to age in place and adjust their level of care as needed.
The full address for this community is 1713 W Chester Pike, West Chester, PA 19380.
No, Arbor Terrace Willistown does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Pennsylvania, the Department of Human Services licenses personal care homes and assisted living residences and publishes its licensing inspection summaries.
Investigated allegations of abuse and mistreatment and found multiple deficiencies. These included failure to promptly report suspected abuse, documented physical abuse, disrespectful treatment, unsafe environmental conditions, and missing signatures on a resident's plan.
55 Pa. Code §2600.15(a)Reporting suspected abuse
55 Pa. Code §2600.15(a)Reporting suspected abuse
55 Pa. Code §2600.42(b)Abuse
55 Pa. Code §2600.42(c)Treatment of Residents
55 Pa. Code §2600.88(a)Surfaces
55 Pa. Code §2600.227(g)Support Plan Signatures
11 Jun 2026Inspection
11 Jun 2026Inspection
Identified deficiencies in resident assessments and support plan signatures, including ambulation not documented and a missing resident signature.
2600.225.cResident assessment requirements
2600.227.gSupport plan signatures
23 Mar 2026Inspection
23 Mar 2026Inspection
Identified deficiencies across menu posting, medication labeling, glucometer calibration, and care planning with corrective actions planned.
2600Menus
2600Resident's Meds Labeled
2600Implement Storage Procedures
2600Additional Assessment
2600Support Plan Signatures
2600Admission Support Plan
16 Dec 2025Inspection
16 Dec 2025Inspection
Identified multiple regulatory violations related to incident reporting, personnel background checks, medication administration, safety hazards, and hazardous materials storage.
2600.16.cWritten Incident Report
2600.51Criminal History Checks
2600.81.bWheelchairs, walkers, prosthetic devices and other apparatus
2600.82.bPoisonous Materials Storage
2600.82.bPoisonous Materials Storage
2600.82.cLocking Poisonous Materials
2600.88.aSurfaces
2600.95Furniture and Equipment
2600.100.bRemoval Snow/Obstructions
2600.101.jLighting/Operable Lamp
2600.121.aUnobstructed Egress
2600.182.bPrescription Medication
2600.186.bMedication Used by Resident
2600.187.dFollow Prescriber's Orders
2600.233.cKey-Locking Devices
02 Oct 2025Inspection
02 Oct 2025Inspection
Investigated multiple deficiencies across confidentiality, safety storage, staffing records, and resident assessments.
2600.Record Confidentiality
2600.Criminal Background Check
2600.List of Staff Persons
2600.Poisonous Materials
2600.Lighting/Operable Lamp
2600.Unobstructed Egress
2600.Annual Medical Evaluation
2600.Additional Assessment
2600.Key-Locking Devices
2600.Admission Support Plan
11 Aug 2025Inspection
11 Aug 2025Inspection
Investigated a complaint alleging abuse and identified a failure to report the incident within the required 24 hours.
2600.15Written Incident Report
29 May 2025Inspection
29 May 2025Inspection
Found deficiencies in staff dementia training, medication management and safety procedures, and in securing poisonous materials.
2600.65.fTraining topics
2600.82cPoisonous materials
2600.183.aOriginal containers and injections
2600.183.dPrescription current
2600.184.aResident's meds labeled
2600.185.aImplement storage procedures
2600.187.bDate/Time of Medication Admin.
2600.187.dFollow prescriber's orders
2600.231.eNo objection statement
2600.233.cKey-locking devices
2600.236Staff training
15 May 2025Inspection
15 May 2025Inspection
Investigated a complaint and found no deficiencies.
03 Mar 2025Inspection
03 Mar 2025Inspection
Identified multiple deficiencies across posting of license information, quality management planning, personal resident equipment safety, trash management, and medication practices. Accepted corrective actions and required ongoing compliance.
2600.3.cPost Current License
2600.26.bQuality Management Plan Content
2600.81.bResident Personal Equipment
2600.85.eTrash Outside Home
2600.95Furniture and Equipment
2600.181.fRecord of Medication
2600.183.bMeds and Syringes Locked
2600.183.eStoring Medications
2600.187.dFollow Prescriber's Orders
24 Sept 2024Inspection
24 Sept 2024Inspection
Found privacy policy violations due to recording devices in residents' apartments and incomplete documentation of ambulation needs in an assessment.
2600.42.sPrivacy
2600.225.cAdditional Assessment
28 Aug 2024Inspection
28 Aug 2024Inspection
Found violations related to incident reporting, abuse handling, access to health services, and record-keeping.
2600.16.dFinal Incident Report
Type B2600.42.bAbuse
2600.42.iHealth Services
2600.42.vResident-Home Contract
2600.141.aMedical Evaluation Information
2600.187.aMedication Record
2600.227.hSupport Plan
2600.234.aAdmission Support Plan
2600.252Record Content
26 Apr 2024Inspection
26 Apr 2024Inspection
Found no deficiencies. No regulatory citations were identified.
04 Jan 2024Inspection
04 Jan 2024Inspection
Found deficiencies in resident dignity and respect, staff communication, medication labeling, prohibited restraint practices, and care planning.
2600.42(c)Treatment of Residents
2600.90(b)Staff Communication
2600.184.aResident's Meds Labeled
2600.202Prohibitions
2600.234.dSupport Plan Revision
09 Aug 2023Inspection
09 Aug 2023Inspection
Identified a failure to report an incident to the Department within 24 hours.</summary>
2600.16.cWritten Incident Report
16 Nov 2022Inspection
16 Nov 2022Inspection
Identified an obstructed egress path when a chair blocked the exit from a secure dementia unit dining area. Continued compliance must be maintained.
Type A2600.121(a)Unobstructed Egress
03 Oct 2022Inspection
03 Oct 2022Inspection
Determined that the submitted plan of correction was fully implemented and continued compliance must be maintained.
27 Jul 2022Inspection
27 Jul 2022Inspection
Investigated a resident abuse allegation and related care deficiencies; found multiple violations of resident rights, care standards, and documentation requirements.
2600.42(B)Abuse
2600.42(C)Treatment of Residents
2600.42(P)Restraints
2600.202(6)Prohibitions
2600.225(a)Assessment
2600.231(c)Preadmission Screening
2600.227(g)Support Plan Signatures
2600.141(b)(1)Annual Medical Evaluation
03 Jun 2022Inspection
03 Jun 2022Inspection
Identified violations involving theft from a resident's wallet, failure to report abuse promptly, and privacy breaches.
Found no deficiencies during the multiple inspections.
02 Feb 2022Inspection
02 Feb 2022Inspection
Found failures in timely incident reporting, ineffective emergency communication, and failure to provide required advance notices for discharge.
2600.16(c)Written Incident Report
2600.90bStaff Communication
2600.228(b)Discharge or Transfer
24 Sept 2021Inspection
24 Sept 2021Inspection
Determined that the submitted plan of correction was fully implemented and continued compliance must be maintained.
07 Jul 2021Inspection
07 Jul 2021Inspection
Granted a regular license for a personal care home following renewal. The license is valid for one year.
30 Jun 2021Inspection
30 Jun 2021Inspection
Identified several deficiencies in medication management, safety equipment, and resident assessment processes. Required ongoing corrections and monitoring.
Issued a regular license with a certificate of compliance for a personal care home; the license is valid through July 19, 2021, and an on-site inspection will occur at least annually.
24 Mar 2020Inspection
24 Mar 2020Inspection
Determined that the submitted plan of correction was fully implemented and continued compliance must be maintained.
16 Dec 2019Inspection
16 Dec 2019Inspection
Investigative findings showed multiple deficiencies related to medication handling, staff training, and resident records, with corrective actions developed to address the issues.
2600Storing Food Off Floor
2600Refrigerator/Freezer Temps
2600Implement Storage Procedures
2600Completion Medication Course
2600Record of Training
2600Preadmission Screen Form
2600Assessment 15 Days
2600Lock Manufacturer Statement
2600No Objection Statement
14245Record Entries Legible
14245Record Content
04 Jun 2019Inspection
04 Jun 2019Inspection
Granted a regular license following renewal and confirmed ongoing compliance. The licensing authority noted future periodic inspections.
09 Apr 2019Inspection
09 Apr 2019Inspection
Cited deficiencies under regulatory requirements regarding resident records and care planning, with required corrective actions.
55 Pa. Code Ch. 2600Personal Care Homes
17 Jan 2019Inspection
17 Jan 2019Inspection
The inspection identified multiple deficiencies in posted information, resident supports, medication labeling, and documentation during the licensing process.
Type A2600.18Influenza information posted year-round
Type A2600.101(i)Bedside lighting for residents
Type A2600.184(a)Medication container labeling
Type A2600.227(g)Support plan development signatures
01 Aug 2018Inspection
01 Aug 2018Inspection
Granted a revised license reflecting a name change and updated documents; expiration unchanged.
25 Jun 2018Inspection
25 Jun 2018Inspection
Identified deficiencies in annual medical evaluation and in the medication record.
2600.141(b)(1)A resident shall have a medical evaluation at least annually.
2600.187(a)A medication record shall be kept to include the following for each resident for whom medications are administered.
17 Apr 2018Inspection
17 Apr 2018Inspection
The department renewed the license and issued a certificate of compliance after reviewing the renewal application. The renewal indicated ongoing regulation adherence.
27 Jun 2017Inspection
27 Jun 2017Inspection
Identified deficiencies in record-keeping and safety practices, including missing medication administration records for a resident for May and June 2017, missing discharge information in a resident's chart, and missing posted directions near a door locking device.
2600.187(d)Follow directions of prescriber
2600.233(c)Posting of directions for locking mechanism
2600.252Resident records must include required information
24 May 2017Inspection
24 May 2017Inspection
Found violations related to signing resident contracts and documenting receipt of required information.
Granted renewal and issued a certificate of compliance.
29 Aug 2016Inspection
29 Aug 2016Inspection
Investigated a failure to administer prescribed medication to a resident and a missing incident report submission to the Department.
Type A2600.187(d)Follow directions of prescriber
12 Jul 2016Inspection
12 Jul 2016Inspection
Confirmed substantial compliance with regulations following a licensing inspection and issued a new license.
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