Pricing ranges from
    $3,690 – 4,797/month

    Sunrise of Westtown

    1045 Wilmington Pike, West Chester, PA 19382
    • Assisted Living
    • Memory Care

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.30·(106)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.4
    • Meals

      3.9
    • Amenities

      4.1
    • Value

      2.8

    Pros

    • Compassionate and attentive staff
    • Specialized secure memory-care unit
    • Engaging, varied activities program and frequent outings
    • High-quality, varied dining selections
    • Clean, well-maintained interiors and common areas
    • Home-like decor with private and shared room options
    • Attractive outdoor spaces and secured yard
    • On-site rehabilitation and therapy services (PT/OT/Speech)
    • Social dining and family-style seating options
    • Organized special events and themed evenings
    • Smooth move-in logistics and supportive admissions
    • Personalized resident touches (room identifiers, shadow boxes)
    • Thoughtful facility layout and hub-and-spoke design
    • Comfortable lounges and activity spaces
    • Long-tenured, familiar caregivers in some units
    • Convenient location near parks and family
    • Pet-friendly atmosphere
    • Accessible reception and front-desk presence

    Cons

    • Inconsistent staff quality and high turnover
    • Staffing shortages and limited after-hours clinical coverage
    • Gaps in medication-administration controls
    • Communication and follow-up lapses with families
    • Billing transparency and unexpected fee increases
    • Variable housekeeping and sanitation standards
    • Inconsistent meal quality and portion management
    • Uneven activity engagement in memory-care units
    • Security-management gaps related to wandering
    • Crowded or cluttered circulation areas affecting safety

    Summary of reviews

    Sunrise of Westtown receives substantial positive feedback for its warm, home-like environment, attractive facility design, and extensive activity programming. Many families praise compassionate, attentive caregivers and a social dining experience with varied menus and special events. The site’s secure memory-care unit, outdoor patio and yard, comfortable common areas, and on-site therapy services are cited as meaningful strengths that support residents’ daily life and rehabilitation needs. Personalized touches such as room identifiers and family-style seating contribute to a sense of community for many residents.

    Care quality and staffing present a mixed picture. Numerous reviewers describe caring, knowledgeable nursing and aide teams, supportive unit directors, and long-tenured staff in some areas. At the same time, there are recurring concerns about inconsistent staff performance, staffing shortages, and limited clinical coverage after hours. Related clinical-process weaknesses are reflected in comments about medication-administration errors and handling of specialized diets; families should expect variability in clinical oversight and ask specific questions about nurse availability and medication controls during tours.

    Dining and activities are frequently highlighted as strong aspects of life at the community: reviewers note enjoyable meals, an attentive dining staff, special menus, and a robust calendar of on-site and off-site activities (bingo, musical performances, outings, exercise classes). However, meal quality and portioning are described as variable across reports, and activity engagement in memory-care units is sometimes reduced relative to assisted or independent living areas. Prospective residents who prioritize consistent therapeutic programming or active memory-care engagement should assess current activity schedules and staffing for those units.

    Facility maintenance and safety show similar divergence. Many families emphasize a clean, bright, well-decorated environment with a thoughtful layout and pleasant outdoor spaces. Others describe intermittent housekeeping and sanitation lapses, cluttered hallways, and circulation challenges that can affect safety and comfort. There are also isolated accounts indicating gaps in wandering prevention and security procedures in the dementia unit; visitors should review the facility’s security measures and emergency protocols.

    Management and administration elicit both praise and caution. Several reviewers commend responsive leadership, engaging directors, and a willingness to address concerns. Conversely, there are multiple accounts of inconsistent follow-up, difficulty reaching upper management, and billing disputes including perceived unexpected fee increases or billing practices. Families should request clear, written fee schedules, explanations of potential charge escalations, and points of contact for unresolved issues prior to move-in.

    Overall, Sunrise of Westtown offers many of the amenities, social opportunities, and a home-like atmosphere that families seek in an assisted- and memory-care community, supported by pockets of strong, long-term staff. The primary patterns to probe further on a tour are staffing continuity and after-hours clinical coverage, medication and specialized-diet handling, housekeeping consistency, and billing transparency. Asking for current staffing ratios, nurse on-call practices, sample menus, activity participation metrics for memory-care, and written billing policies will help families determine whether this community’s strengths align with their loved one’s needs.

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    Location

    Sunrise of Westtown is located at 1045 Wilmington Pike, West Chester, PA, 19382.

    About Sunrise of Westtown

    Sunrise of Westtown is a senior living community with Victorian-inspired architecture, landscaped gardens, and a peaceful porch with wicker chairs that look out over the grounds, so residents can sit outside and watch the world go by or take a walk along the paved paths if they want fresh air and exercise, and there's a bistro and a coffee shop where you'll often find people talking, having a snack, or listening to piano music. The building's multi-floor layout includes a spacious lobby and open living areas, with cozy common rooms featuring fireplaces, soft chairs, bookshelves, a TV, and places to gather for activities or quiet moments, and the indoor and outdoor common areas are set up for both socializing and private comfort, whether that's in the fitness room, the craft room, or the sitting rooms with plenty of light. Options for living spaces are flexible, from studio and one-bedroom to semi-private and two-bedroom layouts, some with kitchenettes or full kitchens, and some come furnished while others are unfurnished, so residents can choose what fits them best, and all include features for safety like handlebars in bathrooms, plush carpeting, individual climate control, and emergency call systems, with accessible accommodations using things like Hoyer lifts and mobility assistance.

    Sunrise of Westtown provides several types of care, including assisted living, memory care through the Reminiscence Program and Terrace Club, skilled nursing care, independent living, respite stays, hospice care, and even Continuing Care Retirement Community (CCRC) services for those who want to stay in one place as needs change, with a 21-year-old minimum for residency. Staff includes nurses, aides, and managers trained in a wide range of topics-like diabetes care, heart health, memory care, rehabilitation, medication management, and nutrition-and there's someone awake and available 24/7 to help or answer emergencies, alongside visiting healthcare professionals such as podiatrists and dentists. There's also medication monitoring, continence care, and assistance with daily activities like dressing, bathing, eating, and mobility, with support for residents who need anything from light to heavy care, though those with incontinence need to manage it themselves but are given reminders.

    Safety and security are a priority throughout Sunrise of Westtown, since the community uses controlled building access, security systems, emergency call buttons, medical alerts, and safety checks, and the memory care area is fully secured to prevent wandering-so residents with Alzheimer's or dementia, including those with behavioral challenges, have their needs met in a setting aimed at preserving dignity and familiarity. Features like fall prevention programs and on-site therapies-physical, occupational, speech, and more-help residents stay as healthy and independent as possible, and staff design personal care plans for each resident, using Designated Care Managers and Life Enrichment Managers who get to know everyone personally.

    Meals are served all day, with options for eating in the dining room, the bistro, or in private rooms, as well as meal delivery and guest meals for visitors, plus menus for special diets like low sugar or low salt, vegetarian options, light snacks, and both fine and casual dining choices, all prepared by a professional chef. Residents don't have to worry about chores, since the maintenance and housekeeping teams handle laundry, linens, trash, and room upkeep, and those who want more free time can use the transportation service for shopping and outings or take the bus-line nearby, with resident parking provided.

    Sunrise of Westtown has daily activities meant to keep residents engaged, including arts and crafts, flex and stretch exercises, trivia, movie club, music with piano time, seasonal and holiday events, scenic outings, wellness programs, and devotional services like the rosary, plus spiritual and educational programs and organized social events. The community encourages family and friends to visit, with flexible hours, and staff organize tours for those curious about joining. There's a beauty salon on site, high-speed Wi-Fi and cable TV in all units and common areas, meeting rooms, and a music room for entertainment.

    Residents can have small pets, though large dogs and birds aren't allowed, and Sunrise of Westtown supports both privacy and community, offering a range of help so people can age in place as their needs change. Payment options include private pay, veteran's benefits, social security, and long-term care insurance or benefits, although Medicaid isn't accepted, and fees vary by care level, room type, and whether two people share a unit. With over 35 years of experience, Sunrise of Westtown aims to keep residents safe, maintain their quality of life, and provide a comfortable home where they can enjoy familiar routines or try something new, all in a welcoming environment.

    About Sunrise Senior Living

    Sunrise of Westtown is managed by Sunrise Senior Living.

    Sunrise Senior Living is one of the largest senior care operators in North America, managing over 270 communities across the United States and Canada with approximately 22,000 employees. Founded in 1981 by Paul and Terry Klaassen in Oakton, Virginia, Sunrise pioneered the Victorian mansion-style senior living community design, inspired by Dutch senior care models and European hospitality concepts. Headquartered in McLean, Virginia, Sunrise offers a comprehensive continuum of care including independent living, assisted living, memory care, skilled nursing, and hospice coordination.

    The company's signature memory care programs include Terrace Club Neighborhoods for residents with early to moderate memory loss, and Reminiscence Neighborhoods for those with advanced Alzheimer's and dementia. As an Authorized Validation Organization, Sunrise practices the Validation Method—which they call "exquisite listening"—using empathy-based communication techniques to reduce anxiety and improve quality of life for memory care residents. Their Live With Purpose™ programming engages residents through personalized activities aligned with their interests and life experiences.

    Sunrise leverages advanced technology including Sunrise CareConnect, an electronic health record system built on PointClickCare technology that enables real-time documentation, comprehensive health tracking, and remote access for healthcare providers. The Road Home Program offers specialized 30-day transitional care for seniors discharged from hospitals or rehabilitation centers, providing medication management and 24/7 support.

    The company has achieved notable sustainability certifications, with facilities earning WELL Health-Safety Rating, WELL Equity Rating, ENERGY STAR® certifications, and LEED Silver designation. Sunrise communities feature Individualized Service Plans, Designated Care Managers, and welcome pets, with many locations maintaining community cats or dogs. After celebrating 40 years in 2021, Sunrise continues its mission to champion quality of life for all seniors through their resident-centered, holistic approach to senior care.

    People often ask...

    Sunrise of Westtown offers competitive pricing, with rates starting at a cost of $3,690 per month.

    Sunrise of Westtown offers assisted living and memory care.

    There are 56 photos of Sunrise of Westtown on Mirador.

    The full address for this community is 1045 Wilmington Pike, West Chester, PA 19382.

    No, Sunrise of Westtown does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Pennsylvania, the Department of Human Services licenses personal care homes and assisted living residences and publishes its licensing inspection summaries.

    License number144940
    Facility typeFull
    License classLicensed
    Capacity110 residents
    LicenseeAL ONE PA INVESTMENTS OPCO LLC
    Care servedPersonal Care Homes
    EffectiveJanuary 1st, 2026
    ExpiresJanuary 1st, 2027
    Special certificationSpecial Care Unit (capacity 25)
    View the official license record

    Inspection Reports

    23

    Reports

    0

    Type A Citations

    2

    Type B Citations

    0

    Complaints

    6

    Years

    09 Dec 2025Inspection
    Investigated and cited violations involving failure to report abuse promptly, incomplete incident reporting, and not following prescribed medication orders.
    • 2600.15(a)Resident Abuse Report
    • 2600.16(c)Written Incident Report
    • 2600.42(b)Abuse
    • 2600.187.dFollow Prescriber's Orders
    20 Aug 2025Inspection
    Identified financial abuse involving a resident's credit card and multiple deficiencies in staff orientation, training, and training record-keeping.
    • 2600.42.b.Abuse
    • 2600.65(a)FS Orientation 1st Day
    • 2600.65(b)Rights/Abuse 40 Hours
    • 2600.65(d)Initial Direct Care Training
    • 2600.65(f)Training Topics
    • 2600.65(f)Training Topics
    • 2600.65(g)Annual Training Content
    • 2600.190.c.Record of Training
    13 Feb 2025Inspection
    Investigated an incident of abuse where one resident shoved another during a transfer, causing injuries and hospital transport.
    • Type B2600. 42.b.Abuse
    21 Feb 2024Inspection
    Found deficiencies related to following prescriber directions and updating resident support plans.
    • 2600. 187.d.Follow Prescriber's Orders
    • 2600. 227.c.Support Plan Revision
    08 Nov 2023Inspection
    Investigated a complaint and found abuse related to catheter care, including failure to provide perineal care around a resident's indwelling catheter, which contributed to deterioration and death.
    • Type B42bAbuse
    15 May 2023Inspection
    Identified several deficiencies including delayed refunds after a resident's death, missing educational requirements, inadequate first aid/CPR coverage, and missing orientation or training for agency staff.
    • 35 P.S. §§ 10226.101—10226.107Death of a Resident/refund obligations
    • 2600Direct care staff qualifications
    • 2600First Aid/CPR Training
    • 2600FS Orientation 1st Day
    • 2600Training Topics
    02 May 2023Inspection
    Investigated and found no deficiencies.
    01 Mar 2023Inspection
    Investigated an allegation of abuse and related care deficiencies; found multiple issues including lack of timely medical assessment after a bruise, incomplete preadmission screenings, unsigned support plans, and improper food handling and labeling, as well as missing toilet paper in one bathroom.
    • —Toilet Paper
    • —Left Overs
    • —Support Plan Refuse Sign
    • —Medical Evaluation
    • —Preadmission Screening
    24 Jan 2023Inspection
    Identified deficiencies in incident reporting, medical evaluations, and behavioral support planning. The home failed to report an incident within 24 hours, medical evaluations lacked required elements, and the care plan did not address behavioral management.
    • 2600.16cWritten Incident Report
    • 2600.141.aMedical Evaluation Information
    • 2600.234.bSupport Plan Needs Elements
    03 Nov 2022Inspection
    Found deficiencies in personal hygiene assistance, safety of poisonous materials, sanitary conditions, bedside lighting, and medical evaluation documentation.
    • 2600.Personal Hygiene
    • 2600. 82.c.Locking Poisonous Materials
    • 2600. 85.a.Sanitary Conditions
    • 2600. 101.j.Lighting/Operable Lamp
    • 2600. 141.a. 1-10Medical Evaluation Information
    20 Oct 2022Inspection
    Investigated medication handling and refusal documentation; found deficiencies in narcotic destruction procedures and in documenting medication refusals.
    • 2600.185.aSafe storage, access, security, distribution and use of medications and medical equipment by trained staff
    • 2600.187.cRefusal of Medication
    13 Jun 2022Inspection
    Found a deficiency where the assessment did not indicate the need for intervention with aggression toward another resident, and the support plan did not document how this need would be met.
    • 227.dDocumentation of medical/behavioral care services in the resident's support plan
    09 Mar 2022Inspection
    Found no deficiencies.
    10 Feb 2022Inspection
    Determined that the plan of correction was fully implemented and ongoing compliance is required.
    • 35 P.S. § 10225.101–10225.5102; 6 Pa. Code Chapter 15Criminal History Checks
    • 2600.82.c.Poisonous Materials Locking
    • 2600.85.a.Sanitary Conditions
    • 2600.89.b.Hot Water Temperature
    • 2600.91.Emergency Telephone Numbers
    • 2600.96.a.First Aid Kit
    • 2600.141a-1-10Medical Evaluation Information
    • 2600.183d.Prescription Current
    • 2600.184a.Labeling OTC/CAM
    • 2600.187b.Date/Time of Medication Admin
    • 2600.233c.Key-Locking Devices
    • 2600.251b.Record Entries Legible
    • 2600.141b1.Annual Medical Evaluation
    29 Sept 2021Inspection
    Issued a regular license for a personal care home with a secure dementia care unit; renewal approved, with license valid January 1, 2022 through January 1, 2023 and a requirement for annual onsite inspections.
    19 Jul 2021Inspection
    Identified multiple deficiencies in medication administration, staffing, and resident records, requiring ongoing compliance.
    • 2600.16.cWritten Incident Report
    • 2600.57.c2 Hours/Day
    • 2600.57.dWaking Hours
    • 2600.60.aStaff/Support Plan
    • 2600.63.aFirst Aid/CPR Training
    • 2600.101.jLighting/Operable Lamp
    • 2600.141.b.1Annual Medical Evaluation
    • 2600.187.dFollow Prescriber's Orders
    • 2600.252Record Content
    • 2600.190.cRecord of Training
    07 Jul 2021Inspection
    Found deficiencies across incident reporting, staffing, medication management, training documentation, lighting, and resident records.
    • 2600.16.c.Written Incident Report
    • 2600.57.c.2 Hours/Day
    • 2600.57.d.Waking Hours
    • 2600.60.a.Staff/Support Plan
    • 2600.63.a.First Aid/CPR Training
    • 2600.101j7Lighting/Operable Lamp
    • 2600.141.b1Annual Medical Evaluation
    • 2600.187.dFollow Prescriber’s Orders
    • 2600.190.cRecord of Training
    • 2600.252Record Content
    12 May 2021Inspection
    Found deficiencies related to not returning a prescribed Hoyer lift and delaying response to a written complaint.
    • 2600.42.lPersonal Clothing
    • 2600.44.eComplaint Submission
    30 Mar 2021Inspection
    Found deficiencies related to resident dignity and respect, verification of staff background checks, standardized forms, and incident reporting.
    • 2600.42cTreatment of Residents
    • 2600.51Criminal Background Check
    • 2600.251cStandardized Forms
    • 2600.252Record Content
    30 Dec 2020Inspection
    Issued a regular license for the operation site. A mandatory on-site inspection will occur within the next twelve months.
    14 Oct 2020Inspection
    Determined continued compliance after a review, with previously identified issues addressed.
    02 Mar 2020Inspection
    Determined that compliance was achieved and ongoing compliance is required.
    01 Jan 2020Inspection
    Concluded substantial compliance and renewed the license for the facility's operation with capacity of 110.

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    Mirador Living is not affiliated with the owner or operator(s) of Sunrise of Westtown. The information above has not been verified or approved by the owner or operator. For exact information, please contact Sunrise of Westtown directly. There is no cost for this service. We are compensated by the community you select.

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