Overall sentiment across reviews of Fellowship Manor is mixed but leans positive for many families, particularly around the human side of care, facility presentation, and rehabilitation outcomes. A large portion of reviewers praise the staff as friendly, caring, and attentive; many note that residents are known by name and receive personalized attention. Multiple reviewers highlighted admissions staff as welcoming and efficient, and specific employees and managers (including a named staff member, Laura, and a supervising manager described as smiling and effective) were singled out for positive interactions. The facility’s cleanliness and lack of odors are repeatedly mentioned, as are the attractive, well-maintained cottages and independent living options that create a private, neighborhood-like feel. The campus being able to provide all levels of care on one site — independent living, assisted living, memory care, and rehab — is seen as a strength, and the location near amenities while remaining quiet was viewed favorably by many.
Activities, social life, and amenities are another clear strength. Reviewers commonly report a diverse calendar (board games, bingo, arts and crafts, movie nights, reminiscence/memory-lane programs, and other social events), weekly visitor-focused touches (such as aqua fresca), and on-site conveniences like a Country Store. Many families described a strong sense of community, including an active veteran presence and a family-like atmosphere. Several accounts emphasize the facility’s ministry-minded, Christlike approach and staff who go above and beyond. Fundraising efforts to help families and educational support for Alzheimer’s/dementia caregivers were also appreciated.
Clinical care and rehabilitation receive mixed but often positive comments. Multiple reviews praise the rehab services (physical and occupational therapy), cite successful discharges back home, and note genuine medical attention — including one report of a cardiologist praising outcomes. Nurses and rehab staff are described by many as skilled, comforting, and competent. At the same time, there are significant clinical and safety concerns reported by other reviewers: medication administration worries (families wanting reassurance that meds are given as needed), missing bed-alert systems, patients left in hallways, and incidents where bathroom calls were unanswered for an extended period (one review cites a 45-minute wait and a patient left wet and in pain). These safety and responsiveness issues contrast with reports that response times have improved in some areas, indicating variability in performance.
Communication, management, and staffing are themes with notable divergence. Some reviewers commend management for being responsive and for timely service; others report impersonal case managers, unprofessional communication, and difficulty reaching staff by phone. Staffing shortages are mentioned repeatedly and are linked to inconsistent meal quality, occasional lapses in care, and staff burnout; there are also troubling mentions of coworker bullying and poor internal issue resolution that have contributed to staff resignations. Operational hiccups that affect families include lost or misdelivered clothing, confusing building and road layout on a larger campus, and an allegation that MRSA status was misrepresented to another facility — a serious claim that underscores family distrust in isolated cases. The use of a restraint chair and placing a non-dementia resident on the dementia floor are specific practices reported that generated strong negative reactions and family distress.
Dining and value for money show variation across reviews. Many families praised the meals early on and described dining as enjoyable; however, several reviews indicate that meal quality became inconsistent following kitchen staffing changes. Cost is a recurring concern — several reviewers call the community expensive — but many also feel the cost is justified by the services, community, and rehabilitation outcomes, describing Fellowship Manor as good value. Practical support (fundraisers, clear financial explanations from staff) helped some families manage costs and perceptions of value.
Privacy, room configuration, and campus logistics draw mixed feedback. While many applaud the cottages and independent living as excellent options, some families reported small shared rooms, privacy concerns, and instances where patients were placed in hallways. A few reviewers found the campus and building names confusing. Accessibility and navigation issues can increase stress for families visiting or coordinating care.
In summary, Fellowship Manor appears to offer a warm, community-oriented environment with strong aesthetics, robust activity programming, and notable rehab strengths that lead to positive medical outcomes for many residents. At the same time, there are important, recurring concerns around communication, staffing levels, safety systems (bed alerts and prompt responses), medication assurance, and specific troubling incidents (restraint use, misplacement on dementia floor, alleged MRSA misrepresentation, and lost belongings). Prospective families should weigh the facility’s demonstrable strengths — caring staff, cleanliness, activities, and comprehensive campus care — against the reported variability in operational consistency and safety/communication lapses. Where possible, families may want to ask about current staffing levels, response-time metrics, bed alert systems, medication administration protocols, policies on restraints and dementia placement, and examples of how the facility has addressed past communication and staff-culture issues before making placement decisions.
