Overall sentiment across the reviews for Embassy of Wyoming Valley is highly mixed but leans toward serious concern. Multiple reviewers report severe lapses in basic care, cleanliness, and safety, while others highlight pockets of strong staff performance, good admissions experience, and effective clinical leadership. The most frequent and severe criticisms involve hygiene and clinical failures—reports of filthy conditions, foul and fecal odors, blood on sheets, bed bugs, untreated urinary tract infections, and devastating pressure injuries (bed sores). These are coupled with accounts of falls where residents were not appropriately taken to the hospital and claims that complaints to management were ignored. Such issues point to systemic lapses in infection control, resident monitoring, and clinical oversight in at least some parts of the facility.
Care quality is described as inconsistent: several families praise excellent nursing care and a competent nurse practitioner, while others recount heartbreaking neglect, such as untreated infections, significant bed sores, and lack of attention during a loved one’s final hours. CNAs are repeatedly described as doing their best but being overwhelmed and short-staffed; this theme suggests staffing shortages that impair consistent delivery of personal care (bathing, repositioning, and timely response). At the same time, some staff members receive strong praise for compassion and dedication, which implies there are committed caregivers working under difficult conditions.
Staff behavior and management are another major source of divergence. Positive mentions include a helpful admission director who makes enrollment easy, staff who keep families informed and involve them in decisions, and a memory care activities leader noted for high energy and humor. Conversely, numerous reviews criticize unprofessional language, rude front-desk interactions, management lacking compassion, and inadequate complaint resolution. There are alarming allegations beyond poor manners: reports of employee drug use, needles found in staff areas, and suspected theft of residents’ valuables. Multiple incidents of missing items (glasses, dentures, hearing aids, watches, clocks) with inconsistent recovery handling and watches being found in laundry raise serious security and accountability concerns.
Facilities and environment receive mixed comments. Some sections indicate improvement—ongoing remodeling, a newly built memory care unit described as very nice, and specific praise that the third floor is clean on weekdays. However, many reviewers describe the facility as dirty, with pervasive foul odors and sanitation problems. Dining also draws criticism: several reviewers call the food disgusting or barely adequate. While activities on the memory floor are praised and the new memory unit is well regarded, advertised features appear to be missing for some, and emergency coverage is a recurring concern.
A clear pattern is inconsistency across units and shifts: families report excellent experiences in some areas or with certain staff members, and severe neglect in others. This patchwork of care suggests variability in staffing levels, training, supervision, or culture between floors or times of day. The facility is also described as a better option for Medicaid patients in terms of value, but value does not appear to compensate for reports of unsafe conditions and neglect. Several reviewers emphasize that CNAs work under strain and deserve recognition, but they also call for management to address systemic problems that lead to unsafe resident outcomes.
In summary, the reviews depict a facility with notable strengths—dedicated and compassionate staff in some roles, effective admissions, promising new memory care spaces, and certain clinical leaders—but also serious, recurring, and sometimes dangerous problems: inadequate cleaning and infection control, missing personal items with security concerns, inconsistent personal care, and management that on many occasions fails to address family complaints. Prospective residents and families should be aware of the variability in care quality and the specific issues raised (cleanliness, security of belongings, staffing levels, and clinical follow-through) and should seek detailed, up-to-date answers from facility leadership about how these problems have been addressed. Where possible, visiting multiple times, asking about staffing ratios, harm-prevention protocols, infection-control measures, and lost-item policies would be prudent steps before committing to placement.
