Overall sentiment in the reviews for Kingston Court Skilled Nursing and Rehabilitation Center is highly mixed and polarized. A substantial portion of reviewers praise the facility’s rehabilitation program, therapy teams, and many frontline caregivers — describing outstanding PT/OT, compassionate CNAs and nurses, excellent admissions/customer service, and successful discharges back home. These positive accounts highlight measurable clinical progress, restored mobility and independence, engaging activities, restaurant-quality and customizable meals, clean and well-lit rooms, accessible WiFi, and strong leadership in the rehab unit (several reviewers name leaders such as Ed, Liz, Roxy and the head of rehabilitation). Multiple reviewers explicitly recommend the facility for short-term rehab stays and single out individual staff and departments for professionalism and warmth.
However, these positive impressions coexist with numerous and often serious negative allegations concentrated largely in long-term nursing care and certain shifts/teams. Many reviewers describe episodes of neglect, medication mismanagement, and failures in basic care: delayed or incorrect medications, delayed responses to call bells (with waits of 20+ minutes or longer), residents left in soiled garments, missed showers or meals, dehydration, bedsores, and unsecured IV lines. Some reports describe extreme outcomes such as an alleged death following neglect, delayed ambulance response during a severe medical event, and significant clinical errors that prompted state complaints. Multiple reviewers say medication was administered without family consent or that families were not contacted about urgent changes — issues that raise concerns about clinical communication and consent procedures.
A recurring theme is inconsistent care quality across units and staff. The rehab unit and therapy staff receive repeated high praise for skill and outcomes, while long-term care areas are described as understaffed, rushed, and inattentive. Several reviewers explicitly contrast excellent therapy services with subpar nursing-home experiences. Staffing shortages are frequently mentioned and framed as a root cause for many problems: unanswered call bells, hygiene lapses, slow responses during acute events, and apparent prioritization of administrative or supervisor-driven tasks over resident needs. Reviewers also report variable staff attitudes — many individual caregivers are called “caring” and “compassionate,” yet other staff and some supervisors are described as rude, dismissive, or unresponsive. This unevenness suggests that resident experiences may depend strongly on which staff are on duty or which unit a person is admitted to.
Safety, infection control, and property handling are additional areas of concern. Multiple reports allege poor infection control/COVID procedures (such as a roommate with COVID kept in place), inconsistent masking, and unsafe handling of clinical equipment. Theft and missing personal items (dentures, clothing, gowns) are recurring complaints, along with slow or inadequate laundry turnaround. Several reviews describe rooms that were very clean and others that were “dirty” or “sticky,” indicating inconsistent housekeeping standards. Families also report frustration with administrative responsiveness — complaints filed with facility leadership or state regulators are described as producing little visible change, and at least one reviewer said the administration suggested moving the resident instead of addressing problems.
Dining and activities produce mixed impressions but lean positive overall. Many reviewers praise the food, some describing it as restaurant-quality and customizable; others report poor meals or late lunches. Activities, social programming, music, bingo, and religious services are cited as strengths that help resident morale and social connection. The admissions experience, social work support, and some reception staff are repeatedly commended for friendliness and helpfulness.
In summary, Kingston Court appears to deliver strong short-term rehabilitation care with notable therapy staff and positive patient outcomes for many residents. At the same time, there are significant and recurring concerns about long-term nursing care, clinical safety, medication management, staffing levels, inconsistent cleanliness, property handling, and administrative follow-through. The reviews suggest a facility with pockets of excellence but systemic variability that has led to serious adverse experiences for some families. Prospective residents and families should weigh the strong rehabilitation track record and many compassionate staff against recurring reports of neglect, medication and safety incidents, and inconsistent management response. If considering Kingston Court, visitors should ask specific questions about staffing ratios, medication administration protocols, handling of personal items, dementia-care practices, infection-control policies, and how the facility addresses and documents family complaints. Monitoring care closely in the first days after admission, having clear lines of communication with staff and social work, and documenting concerns promptly would be prudent given the patterns in these reviews.
