Overall impression: The reviews for Richard M Campbell Veterans Nursing Home are sharply divided and indicate a facility that strongly emphasizes veteran-focused care and community engagement, yet also exhibits troubling inconsistencies in day-to-day care, supervision, and leadership. Many reviewers praise the facility for being welcoming to veterans, well maintained, and supported by committed volunteers and community groups. At the same time, a substantial number of reviews describe serious quality and safety problems — including neglect, theft, unsanitary conditions, and lapses in supervision — that have led some families to not recommend the facility.
Care quality and staffing: A recurring theme is variability in care. Numerous families report compassionate, knowledgeable licensed nurses, excellent physical therapy staff, caring CNAs and social workers, and strong hospice support (Patriot Hospice). These positive accounts often emphasize respect for veterans, individualized attention, and superior care relative to other nursing homes. However, a comparable number of reviews cite indifferent CNAs, rude or distracted staff (phones, alleged substance use on breaks), missed care (residents left unbathed, soiled diapers not changed, inconsistent feeding), and episodes of neglect. Staffing shortages and turnover — exacerbated during COVID lockdowns according to reviewers — are frequently blamed for delayed care, poor paperwork handling, and critical incidents (for example, a patient reportedly left unattended in an ER leading to severe harm). The pattern suggests that care quality can depend heavily on which staff are on duty and that staffing stability is an unresolved problem.
Safety, supervision, and belongings: Several alarming reports describe inadequate supervision and safety lapses: residents found naked in hallways, feces on residents, missing bed pads, and alleged force-feeding or berating by staff. Theft and loss of personal belongings are repeatedly mentioned, including items lost after hospital transfers. These safety and property-protection concerns are among the most serious complaints and were raised in multiple independent reviews. Families should consider these recurring issues when evaluating the facility and seek specific policies on property security, incident response, and supervision ratios.
Facilities, cleanliness, and environment: Many reviewers describe the physical plant positively — very clean, odor-free, with pretty gardens, a calm setting, and well-kept grounds. The facility hosts frequent events (veteran celebrations, church services) and has active volunteer involvement, which reviewers value. Conversely, other accounts describe unsanitary conditions: mold around air-conditioning vents, urine odor, dirty rooms, and dirty trays. This inconsistency indicates variable adherence to cleaning and infection-control practices across units or times; some families experienced well-maintained spaces while others encountered unacceptable hygiene problems.
Dining, clinical services, and amenities: The facility offers on-site meals with a dietitian, laundry service, activities, and scheduled programming that many families appreciate. Complaints include cold meals, food theft, and a few comments that food quality could be poor. Clinically, reviewers note licensed nurses and 24/7 care as a strength, while calling out limited pharmacy technician availability (five days a week) as a constraint. Reports also highlight good therapy services and attentive hospice care in positive cases.
Management, communication, and responsiveness: Reports on management and communication are mixed but lean toward concern. Positive reviews describe responsive staff and leaders who resolve issues when notified. Negative reviews point to unresponsive administrators, unanswered emails and phone calls, perceived poor leadership, and ineffective supervision. Families who reported resolved issues tended to note quick remediation when staff were informed; however, several families described problems that were not addressed or were addressed too late, sometimes with serious consequences.
Notable incidents and themes: Several reviews recount acute, serious incidents tied to COVID-era staffing and procedural failures, including reports of a resident left alone in an ER, subsequent critical injury, and loss of belongings. Such accounts underscore risks when staffing and communication break down. Additional recurring specifics include missing bed pads, fecal contamination, and alleged staff misconduct (serious allegations such as force-feeding and berating). These are not isolated minor complaints and warrant careful inquiry by prospective residents and families.
Community, activities, and veteran focus: A strong and consistent positive thread is the facility’s veteran-centered culture: frequent veteran celebrations, volunteer motorcycle club events, church services, and community donations. Many reviews emphasize respect for veterans and family-like care, with staff and volunteers working to honor residents. For families seeking a veteran-oriented environment with active community engagement, this is a clear strength.
Recommendations for prospective residents/families: The reviews suggest the facility can provide excellent, compassionate care but that outcomes vary. Visitors should (1) tour the specific unit and observe cleanliness and interactions on multiple shifts if possible, (2) ask about staffing levels and turnover, (3) inquire about incident reporting and resolution processes, (4) review policies on property protection and medication/feeding practices, (5) confirm pharmacy and clinical coverage schedules, and (6) review recent inspection and complaint records. Speak to current families about consistency of care and whether reported issues were resolved. Given the polarized experiences, due diligence and direct questions about recent staffing, supervision, and infection-control practices are essential.
Bottom line: Richard M Campbell Veterans Nursing Home receives strong praise for its veteran focus, many caring and professional staff members, community engagement, and certain clinical and ancillary services. However, there are multiple, serious and recurring concerns about inconsistent care quality, supervision failures, sanitation lapses, stolen or lost belongings, and management responsiveness. These mixed signals mean the facility may be an excellent fit for some veterans — particularly when positive staff are present — but carries significant risks that families should actively investigate before placing a loved one there.
