The reviews for Twilite Manor Adult Residential Cr present a starkly mixed — and at times deeply conflicted — picture. On one side, several reviewers describe a small, cozy, dementia-friendly community where staff are personable, patient, and family-like. Positive comments highlight a polite and intelligent business manager (in some accounts), proactive administrative help (including Medicare planning), clean rooms and dining areas, outdoor spaces and a garden, and recent maintenance improvements such as fresh paint and new furniture. Some families explicitly state that their loved ones are happier, more relaxed, and well cared for, even calling the facility a good value. A number of reviewers report a successful turnaround after managerial change or new ownership, asserting that care and attention improved substantially.
Counterbalancing those positive accounts are very serious and recurrent negative reports that raise major safety and regulatory concerns. Multiple summaries allege neglect so severe that residents were reportedly not fed or not given medications, with at least one reported death and references to preventable falls and long-term neglect. Several reviewers describe interventions by police and government inspectors (including a reported police raid), claims that residents were taken into custody, and DHEC involvement — all of which point to episodes of regulatory scrutiny. There are also allegations of misappropriation of funds and restrictive feeding decisions. These issues are reinforced by reports of chronic understaffing (including accounts that only a housekeeper was on-site at times), overworked staff, and long delays or obstruction of hospital transfers. Taken together, these comments indicate systemic risks to resident safety in some time periods.
Facility and service quality appear highly inconsistent across reviewers and over time. Negative comments emphasize dirty, run-down conditions — holes in walls, bugs, cold rooms, heating/cooling problems, soiled bedding, and general lack of cleanliness — while other reviewers praise recent renovations and the maintenance team. Dining experiences are similarly polarized: some families report terrible meals (hotdogs, fries, poorly cooked food), while others say residents loved the food and that the dining area was clean. Activities and engagement are mentioned positively in some reviews (residents outdoors, social interactions), but other summaries note noisy residents, insufficient supervision, and limited activities, reflecting variable day-to-day care.
Management and reputation are central themes in these reviews. Several accounts describe an earlier administrator who "ran the business into the ground," followed by a period of improvement under new management — with some reviewers explicitly crediting a 100% turnaround. Yet other reviewers contend that management remained problematic, unresponsive, or even complicit in mistreatment. This volatility is reflected in comments about referral bias and the nickname "Twilite Zone," suggesting a polarized community reputation. Financial concerns also appear: the facility is described as expensive by some, with estimates that costs could rise to $4,000–$5,000 per month, and at least one reviewer questioning value relative to price.
A final critical pattern is the facility's operational status and safety trajectory. Some reviewers indicate the facility has been permanently closed for two years and that the property is being sold, with a mention of a week of July 7, 2025, related to sale activity; other reviews reference both closure and recent improvements, underscoring a complicated timeline. Given the combination of positive personal accounts and extremely serious allegations (neglect, medication lapses, regulatory/police involvement, and death), the overall sentiment is highly polarized and suggests major fluctuations in quality, leadership, and compliance over time.
In summary: there are genuine reports of compassionate, family-like staff, a comfortable small-community feel, and successful improvements under some managers or new ownership. However, these are counterweighted by multiple, severe allegations of neglect, medication and food deprivation, regulatory intervention, poor cleanliness and security, and management instability. The pattern indicates a facility with inconsistent performance and significant historical risk factors; prospective families or referral sources should treat the positive reviews with caution, verify current licensing and inspection records, request documentation of staffing levels and incident history, and conduct in-person visits to confirm the present condition and operational status before making placement decisions.
