Heartland of West Ashley Rehabilitation & Nursing Center

    1137 Sam Rittenberg Blvd, Charleston, SC, 29407
    2.4 · 20 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    1.0

    Neglectful facility, poor care, death

    I entrusted my family to this facility and was devastated. My grandpa died there; I found blood on the bed and no sheet, and personal belongings and photos were removed or ruined - even the date of death was written on a keepsake with no condolence or apology. Staff were often unresponsive and understaffed: missed/delayed meds, poor hygiene (stained commodes, roaches, odor), slow responses, and little/no doctor or pharmacy support. Leadership provided no communication or updates, used an evacuation as an excuse, and charged exorbitant fees. A few staff (Wanda, Therapist Jim and some CNAs) were excellent, but overall I would not bring your family here.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.35 · 20 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.1
    • Staff

      2.5
    • Meals

      4.5
    • Amenities

      1.0
    • Value

      1.0

    Location

    Map showing location of Heartland of West Ashley Rehabilitation & Nursing Center

    About Heartland of West Ashley Rehabilitation & Nursing Center

    Heartland of West Ashley Rehabilitation & Nursing Center sits over on Sam Rittenberg Blvd in Charleston, South Carolina, and what you find there is a place focused on helping folks recover after a hospital stay or when they need medical care that can't be given at home, so they have all kinds of skilled nursing and rehabilitation services from a big team of healthcare professionals. People who go there might be healing from things like joint replacements, orthopedic injuries, strokes or other neurological issues, heart problems, lung conditions, or need diabetes management, and others may need wound care, oncology care, or support for addiction because the center handles detox and drug rehab, too. Many come for short-term rehab, and most leave within four to six weeks to go back home or to a less-intensive setting, though some stay longer if that's needed for recovery or by choice, and they do offer intermediate and long-term care as well.

    You can see there's a big focus there on both the rehab side-people doing therapy for movement, learning how to look after themselves again, maybe after surgery or other health setbacks-and the nursing side, so that includes having doctors, nurses, and even podiatrists around, plus medical supplies and equipment, and they do all sorts of therapy, whether that's physical, speech, occupational, or holistic stuff like art and mindfulness. Folks have choices between private and semi-private rooms, and the campus includes a chapel, a hair salon, library, lounges, and outdoor spots to get fresh air. The daily life has a lot going on, so residents can join art therapy, exercise, take classes, or enjoy movies, music, and social programs.

    Meal times offer restaurant-style dining, some snack and café options, plus help from dietitians for people who need special diets for their condition. The staff runs group and individual therapy, which gives a safe place to talk and share about struggles, especially during drug rehab, with a goal to get back to living in the community. For people who need more ongoing medical care, Heartland does give intermediate and long-term services, so they support those who stay awhile with continuing nursing and assistance. Heartland of West Ashley works under a bigger network, which includes Viviant of West Ashley, and their main goal is to provide a safe, supportive spot for recovery with people who know what they're doing. The website www.heartlandnursing.com has information and resources about the kinds of care they offer.

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