Oak View Health and Rehabilitation

    3300 4th Ave, Conway, SC, 29527
    3.7 · 38 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Skilled care but poor administration

    I watched my loved one make real progress thanks to incredibly skilled, compassionate nurses and therapists who treated us well. However, administration and some shifts were often unresponsive-buzzers ignored, meds delayed or mishandled, poor communication and accountability, and room/bathroom maintenance and cleanliness (bugs, leaks) were recurring problems. New ownership/renovations have improved the facility's appearance and some processes, but oversight still needs work. I recommend the care team, just be present and vigilant about meds, cleanliness and management.

    Pricing

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    Amenities

    3.71 · 38 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      3.9
    • Meals

      2.0
    • Amenities

      2.8
    • Value

      2.0

    Location

    Map showing location of Oak View Health and Rehabilitation

    About Oak View Health and Rehabilitation

    Oak View Health and Rehabilitation sits in Conway, SC, and is one of those places with 190 certified beds, offering both private and semi-private rooms, and it's been managed by Charles Dietrich since October 2022 with Steven Torres as administrator, and you can tell they do have a lot going on because they've got a nurse on staff with 3.51 nurse hours per resident every day, and they're open for Medicaid, Medicare, private pay, and commercial insurance including all the major insurances, so a lot of folks can get in. The building looks modern and well-kept, and they've got pretty landscaping around, and inside there's laundry and housekeeping, along with a wide choice of meals and a monthly calendar with activities to keep residents moving and involved.

    Oak View provides both short-term rehab and long-term care, with in-house therapy programs and skilled nursing care every hour of the day, and they aim for people to regain strength or get the support they need, and they say their care and treatment planning brings in staff, families, and residents, which is something a lot of folks are glad to hear. Now, the facility works under The Ensign Group and is owned by Hopewell Healthcare, Inc., with everything licensed for both Medicare and Medicaid, so they're set up to handle serious medical and rehabilitation needs too, and the grounds are kept nicely, making it a decent setting for someone needing ongoing care.

    But, Oak View has faced serious issues in recent inspections with several deficiencies, including not honoring resident rights, failing to respect treatment wishes and advance directives, and falling short with pressure ulcer care and nutrition, and these weren't just little things-some posed an immediate danger to resident health and safety. They even got a $59,005 fine on February 11, 2025. There have been two infection-related citations, and nourishment wasn't always provided from approved sources either. Nurse turnover rate's pretty high at 59.4%, which might make consistency in care an issue at times.

    There's a Medicare page where you can see inspection reports noting deficiencies and fines, and the history makes it clear that while Oak View provides a very wide range of care and tries to keep people engaged and active with modern touches, there have been real concerns about safety and following certain care standards. Still, the staff works to offer comfortable amenities like active programs, diverse meals, and therapy services right in the facility, and it can be a place for seniors needing different levels of support.

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