Overall sentiment in the reviews is mixed but strongly polarized: many reviewers praise individual staff members, therapy services, cleanliness, and the supportive, family-like culture, while others report serious safety, management, and discharge-planning failures. Two consistent threads run through the feedback: (1) frontline staff — nurses, aides, and therapists — are frequently described as compassionate, hardworking, and effective, and (2) systemic problems related to staffing levels, communication, and administrative follow-through appear to drive lapses in care and safety.
Care quality and staff: Numerous reviews highlight exceptional direct care from nursing staff, CNAs, and especially physical therapists. Therapy is repeatedly described as phenomenal — energetic, knowledgeable, and willing to work weekends — and many families credit therapy with measurable progress. Multiple reviewers also praise hospice staff for being supportive and gentle, and several specific staff (including an aide named Kalina and leadership figures such as “Steve”) are called out for going above and beyond. These positive comments paint a picture of skilled, compassionate employees who create a warm, family-like environment and are often the reason families feel comfortable with the facility.
Safety, clinical incidents, and neglect concerns: Counterbalancing the positive staff remarks are repeated and serious reports of patient safety issues. Multiple summaries document patient falls (including repeat falls), hospitalizations after falls, allegations of neglect, and even reports alleging malnutrition, dehydration, infection, and fecal matter left unaddressed. Some reviewers explicitly raise concerns about potential abuse and an institutional tendency to hide or downplay incidents, with references to regulatory oversight (DHEC) and “cover-up.” These are high-severity concerns that, if accurate, indicate failures in monitoring, timely response, and incident reporting.
Staffing and operational impact: Understaffing and high patient-to-CNA ratios are recurring themes and are cited as the proximate cause of many problems — delayed responses, slower care, and reduced oversight that can lead to falls or missed care. Reviewers who otherwise praised individual staff often noted that those employees were overworked, which contributed to inconsistent care. This pattern suggests that while individual caregivers may be dedicated, systemic staffing shortages strain the facility’s ability to maintain safe, consistent care levels.
Discharge planning and aftercare: A prominent cluster of complaints concerns discharge processes. Multiple reviews describe patients being discharged without necessary medications, without arranged home care despite paperwork indicating such needs, and without hospital beds or wheelchairs in place. There are reports of late bed orders, delivery delays, last-minute additional discharge charges, and poor follow-up — situations that led to readmissions or unsafe transitions. These grievances point to weaknesses in care coordination, communication with families and vendors, and administrative follow-through during a critical transition period.
Dining, facilities, and culture: The facility’s cleanliness and environment receive consistent positive mention; reviewers describe the facility as spotless and note special events like a 100th birthday celebration that reflect an engaged community. However, dining received negative notes in some summaries: meals arriving late or cold and no alternative menu choices. The facility’s faith-based (Christian-run) orientation is highlighted positively by several reviewers who appreciated the culture and compassionate leadership.
Management, communication, and regulatory concerns: Opinions about management are mixed. Some reviews praise leadership and compassionate administrators, while others call management unresponsive, accusing them of failing to notify families about incidents and of trying to cover up problems. References to DHEC and regulatory oversight imply that at least some reviewers believe issues warrant formal attention. Communication appears inconsistent: some families report being kept informed and supported, while others report lack of notification after falls or discharges without proper planning.
Patterns and implications: The dominant pattern is one of capable, caring frontline staff operating within an organization that appears stressed by staffing shortages and administrative shortcomings. Strengths lie in hands-on care, therapy, hospice, cleanliness, and community atmosphere. The most serious weaknesses are safety incidents (falls, neglect), discharge coordination failures, and inconsistent management communication — all of which have high potential harm for medically vulnerable residents. For families considering this facility, the reviews suggest that outcomes may heavily depend on current staffing levels, the specific care team assigned, and vigilance during admission and discharge processes. Prospective residents and families should ask targeted questions about staffing ratios, fall prevention protocols, discharge planning procedures, and how incident reporting and family notification are handled to get a clearer, up-to-date picture before admission.
