Experiences with care at Oakhaven are mixed. Several families describe staff as caring and say residents receive attentive support, including respectful assistance during respite stays. Other feedback raises concerns about staff courtesy, responsiveness, and resident monitoring. One family noted delays when a resident needed help using the bathroom, while another perceived staffing levels as insufficient. These accounts suggest that the consistency of care and response may vary. Therapy receives positive comments about staff knowledge and compassion, alongside a separate view that the service could improve.
Staff interactions and communication with families are also uneven. One family said management discussed and addressed concerns, while another described difficulty getting calls returned and concerns about communication with staff. A further comment suggests that supervision and accountability on the halls could be stronger. Overall, feedback points to a need for dependable communication and consistent professional interactions.
Activities described include movie nights, wine-and-cheese events, weekly bingo, occasional shopping trips, and walks or wheelchair outings for residents able to participate. One family said these events helped their relative make friends. However, another family felt that a resident was not getting out of bed or participating, and said activity options had not been explained to them. The availability of activities is a positive, though resident access and engagement may not be consistent. The reviews provide little information about dining or meal quality.
The building is repeatedly characterized as older, with small rooms; one family also found the bathrooms difficult to navigate and another noted limited space for a wheelchair user. One reviewer described the facility as beautiful, while another raised cleanliness and odor concerns. Families considering Oakhaven may want to assess room size, accessibility, and current cleanliness in person, and ask how staff coverage, family updates, and activity participation are managed.
