The reviews for Powdersville Post-Acute reveal a highly polarized and inconsistent set of experiences, with a meaningful number of families reporting very positive interactions while an alarming number report severe lapses in care, safety, and management. Positively, many reviewers singled out individual staff members and departments for praise — CNAs, nurses, front desk personnel, therapists (PT/OT), and social work (Pam) were repeatedly named as caring, friendly, informative, and helpful. Several families described clean, attractive spaces, easy check-in, accommodating staff, good therapy outcomes, a pleasant location and view, and staff who went out of their way to make residents comfortable. These positive reports indicate that the facility can and does provide attentive, effective care and rehabilitative services in some instances, and that certain shifts or teams operate well.
However, the negative reports are numerous and frequently serious. The dominant negative themes are neglectful care, staffing shortages, and management breakdowns. Multiple reviews describe call bells being ignored, medications missed or delayed, toileting and feeding assistance being omitted, and linens or incontinence supplies being unavailable. Such lapses have reportedly resulted in soiled rooms, prolonged urinary or fecal incontinence without care, bed sores, severe urinary tract infections, dehydration, hospital transfers, and in at least a few accounts, death. These are not isolated minor complaints but instead describe systemic failures in clinical nursing care and basic ADL assistance.
Safety and emergency preparedness concerns recur in the negative accounts. Reviewers reported issues with oxygen supply (empty or low tanks), a crash cart alleged to be unready, delayed EMS response, and inconsistent suicide/fall prevention practices. Several accounts describe falls where residents were left on the floor or unattended for extended periods, and at least one report of a resident suffering significant injury in a shower. Families also raised alarms about unsecured wandering patients at night, inadequate supervision, and a smell or hygiene problems in common areas and rooms. These issues point to poor oversight and inadequate staffing levels, especially overnight and during evenings.
Operational and environmental problems also appear frequently: broken laundry machines, missing linens, no pads or briefs, clothes left soiled, and allegations of missing or stolen personal belongings. Multiple reviewers described communication failures — slow, unhelpful, or rude responses from leadership and corporate, incorrect phone contact information, and discharges carried out without proper family notification or to an unsafe/empty home. Several reviewers explicitly described perceived cover-ups or a lack of transparent incident reporting. Where families raised concerns, some reviewers noted improvement afterward, suggesting that complaints sometimes prompt corrective action, but other reviews say corporate did not respond effectively.
Care quality and rehabilitation are described inconsistently. Some residents benefitted from effective PT/OT programs, helpful therapists, and measurable improvement; other families reported little to no rehab provided despite expectation of therapy services, unclear status explanations, and early or unsafe discharges. Dining feedback is mixed — while nursing and therapy may be praised, food quality and variety were criticized by multiple reviewers (e.g., limited or poor meal options). Staffing quality varies by shift, with night and evening shifts receiving the bulk of critical reports for unresponsiveness, missed meds, and inattentive care. Reports of rude or unprofessional staff behavior, staff yelling, and poor hiring/HR practices appear alongside testimonials of very courteous staff, underscoring the facility's inconsistent culture.
Taken together, the pattern is one of high variability: when staffed and managed well, Powdersville Post-Acute can offer compassionate, effective care, clean surroundings, and good therapy services. When gaps exist — particularly at night, during staff shortages, or when leadership fails to respond — families report serious safety and quality-of-care failures that have led to harm, hospital readmissions, and in the most severe accounts, death. For prospective families or discharge planners, these reviews suggest caution: visit the facility at multiple times (day and night), ask direct questions about staffing ratios, night checks, medication administration policies, emergency preparedness (oxygen supply and crash cart readiness), laundry and supply protocols, incident reporting and family notification practices, and read state inspection and deficiency reports. Document interactions and insist on a clear, written care plan with regular communication checkpoints. The mixed praise for specific individual staff members and therapy teams suggests that good care is possible there, but the frequency and severity of negative reports indicate systemic vulnerabilities that deserve careful scrutiny before placing a loved one.
