Overall sentiment about Florence Place is mixed but leans positive regarding day-to-day caregiving and community atmosphere. The most frequently cited strengths are the staff’s compassion and attentiveness: many reviewers describe CNAs and caregiving staff as loving, patient, and genuinely invested in residents’ well‑being. Multiple accounts highlight a home-like, family atmosphere where staff know residents by name, provide around‑the‑clock monitoring, and create inviting, decorated common areas. Several families reported smooth move-ins, strong initial support, and visible improvements in their loved ones’ mobility and engagement after moving in.
The memory care program and activity offerings receive consistent praise. Reviewers note that the memory care unit keeps residents busy with meaningful programming, and families appreciate engaging activities and opportunities for spiritual involvement. The facility’s physical aspects—spacious rooms, good natural light, and an overall clean, stately look—are cited as positives by many reviewers. Several people also find Florence Place well located and reasonably priced compared with local competitors; a number of reviews explicitly call out the community as affordable and a good value relative to other facilities.
However, there are repeated and significant concerns around management, communication, and consistency of care. A recurring theme is inconsistent responsiveness from staff and administration: reviewers describe slow callbacks, limited access to staff, and a perception that accountability is lacking when problems arise. A subset of reviews report negative interactions — including at least one instance of disrespectful treatment of a resident — and one reviewer filed complaints with the state regulatory agency. High staff turnover and frequent manager changes are mentioned and appear to contribute to uneven experiences among families.
Operational and safety issues were raised by several reviewers. Specific safety concerns include the reported absence of available oxygen when needed; other comments point to building repair needs and grounds maintenance that require attention. Cleanliness is a mixed theme: many reviewers praise the facility as clean and well maintained, but others express concern about cleanliness (including uncertainty during COVID) and point to small or older unit layouts that feel cramped to some families. Food quality also receives varied feedback—while many residents like the meals and find the menu appealing, a few reviewers describe the food as below average and express desire for more vegetable and fish variety.
Value and fit appear to be highly individualized. Several families strongly recommend Florence Place, praising staff, care quality, and cost advantages, even saying they wished they had moved in sooner. Conversely, some families would not recommend it, citing poor communication, perceived low value for price, or finding other communities a better fit. The pattern suggests that positive outcomes often depend on specific staff members and managers: multiple reviews call out particular employees (positively and negatively), and mentions of "only one approachable staff member" or "Ashley the only positive staff member" imply that resident experience can hinge on who is on shift or in charge.
In summary, Florence Place shows many strengths in caregiving culture, memory‑care programming, community atmosphere, and affordability. Yet the facility also exhibits recurring managerial and operational weaknesses—communication lapses, staff turnover, some cleanliness/maintenance issues, and a few safety and treatment concerns. Prospective families should weigh the documented strengths in staff compassion and activities against the inconsistent reports about management responsiveness and facility maintenance. Visiting in person, asking for recent staffing turnover statistics, clarifying medical capabilities (e.g., oxygen availability), and requesting references from current families would help determine whether Florence Place is the right fit for an individual resident.
