Heritage Home of Florence Inc

    515 Warley St, Florence, SC, 29501
    3.2 · 24 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Caring staff, dangerous negligent management

    I'm torn - many caregivers were loving, attentive and responsive, and PT/OT plus activities (bingo, arts & crafts) were good. However I experienced alarming safety and management failures: call button removed, missing bed rails, understaffing and poor supervision that led to falls and serious injury, plus neglected diabetes monitoring. The place also had poor food, unsanitary issues (rats), abrupt room moves with belongings tossed about, and an unresponsive, deceitful administration. I'm grateful for compassionate staff but cannot recommend this facility without extreme caution.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.17 · 24 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      2.7
    • Meals

      2.0
    • Amenities

      1.0
    • Value

      3.2

    Location

    Map showing location of Heritage Home of Florence Inc

    About Heritage Home of Florence Inc

    Heritage Home of Florence Inc sits over at 515 Warley Street in Florence, South Carolina, and it's a nursing home that serves seniors needing long-term and short-term care, offering skilled nursing, sub-acute care for those with complex conditions, and support for things like rehab, memory care, and palliative care, so you've got a lot of healthcare services right on hand like licensed physicians, nurses, therapy staff including speech, occupational, and physical therapists, and a Medical Director who's trained as a gerontologist, and that kind of team can really make a difference if someone needs a specific plan, and not to forget you've got pharmacy service through a local pharmacy as well as contracted doctors and a nearby hospital relationship. The place has space for about 132 beds, with an average of 84 residents daily, and they've got indoor and outdoor common areas, devotional activities, and community programs that aim to keep people active in body and mind, while the staff helps with things like bathing, dressing, and medication, all meant to help folks stay as independent as possible even if they need a good bit of daily help. Residents who need diabetic, incontinence, or non-ambulatory care can get that, and there's a focus on making everything feel home-like instead of clinical, putting care and comfort first, though over the years, state health inspections found some concerns too, like issues with infection prevention programs, how medicine's labeled and stored, and making sure diets stay nourishing and palatable, and as of the last count, there were fifteen deficiencies total in the reports - it shows there's always room for improvement, especially in infection and dietary standards. Staffing hours average just over four hours of nursing per resident each day, but it's also true that nurse turnover runs pretty high at 97 percent, so you've got new faces often, and the corporation's operated for profit with Paige Welch managing day-to-day since 2011 and Mildred Welch listed as the full owner. Heritage Home of Florence Inc tailors therapy and activity plans to each person, provides a mix of social and physical engagement, and aims to meet the needs of seniors however things might change, with both assisted living options and more hands-on nursing care depending on who needs what, and at the end of the day, that's what matters when you need a little more help in your older years.

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