The Palms at Florence

4438 Pamplico Hwy, Florence, SC 29505

Assisted Living
Memory Care
Skilled Nursing

Friendly compassionate staff, reliable care

I'm very pleased with the friendly, compassionate staff and reliable 24-hour nursing and rehab care - special thanks to Haley O'Neil and Missy Thompson. The facility is clean and odor-free, rooms are neat (private and shared options), meals are excellent, and activities/porches keep residents engaged. Smooth admissions, good communication, and attentive care gave my family real peace of mind; I'd certainly recommend this place.

Loved one of resident

Jul 2026

Reviews

4.10·(106)

Overall rating

5
4
3
2
1

Care
3.4
Staff
3.8
Meals
3.0
Amenities
3.8
Value
1.0

Pros

Compassionate nursing and CNA care
Attentive and effective rehabilitation/therapy services
Friendly and helpful front-line staff
Clean, well-maintained resident rooms
Nutritious and well-presented meals
Active recreational and social programming
24-hour nursing availability
Pleasant common areas and outdoor access
Helpful and organized admissions support
Accessible family communication and updates

Cons

Inconsistent staffing levels and high staff turnover
Delayed response to call lights and care requests
Incontinence-care delays and inconsistent bathing/linen routines
Wound-care and infection-control shortcomings
Medication management, including sedative use
Gaps in communication and record-keeping with families
Safety-practice weaknesses related to transfers and fall response
Transportation and appointment-coordination deficiencies
Sanitation and odor concerns in some areas
Management instability and profit-focused operational emphasis
Allegations of dishonesty and financial misconduct

Summary of reviews

Reviews of The Palms at Florence present a polarized picture: many families and visitors describe compassionate caregivers, effective therapy, clean rooms, engaging activities, and generally positive day-to-day experiences, while other accounts indicate significant operational gaps that affect resident safety and family confidence.

Care quality and clinical concerns: Praise centers on attentive nurses, skilled CNAs, and a responsive rehabilitation team that produced good recovery outcomes for some residents. Conversely, a substantial subset of accounts highlights inconsistent clinical performance — delayed responses to calls, inconsistent bathing and linen-change routines, wound-care and infection-control issues, and concerns about medication management including sedative use. These patterns suggest variability in clinical oversight and in adherence to standard care processes.

Staff and responsiveness: Many reviews emphasize friendly, helpful front-line staff and strong, family-focused communication when staffing is stable. At the same time, repeated comments about understaffing, high turnover, and long call-light response times point to inconsistent staffing levels and uneven coverage. Families described both affectionate, attentive caregivers and instances where staff conduct and communication tone raised concerns; this variability appears linked to staffing consistency and supervision.

Dining, activities, and environment: Numerous reviewers praised meal quality, room cleanliness, and active programming (bingo, entertainment, porch/outdoor access). The facility has pleasant common areas and reports of effective therapy and social engagement. However, some reviews raised sanitation and odor concerns in particular areas, and maintenance/housekeeping consistency was variable across accounts.

Management, administration, and processes: Comments about admissions, record-keeping, and appointment transport were mixed. Several families reported smooth admissions and clear communication, while others noted documentation gaps, lost records, and difficulty arranging external appointments. Reviews also reflect perceptions of management instability and an operational focus on cost control, which some families believe contributes to staffing and care variability. A few accounts include serious allegations of dishonesty and financial misconduct; these are significant and suggest the need for direct verification through oversight channels.

Notable patterns and guidance for prospective families: The overall impression is one of a facility capable of delivering high-quality, person-centered care when staffing and management practices are functioning well, but with recurring operational vulnerabilities that can materially affect outcomes. Prospective residents and families should assess current staffing ratios, ask about wound-care and infection-control protocols, review medication-management policies (including use of sedatives), clarify transportation procedures, and seek recent inspection or enforcement records. Visiting at different times of day and speaking directly with nursing leadership can help gauge consistency of care and responsiveness.

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Medicare Ratings

4·/ 5

Overall
Health Inspection
Staffing
Quality Measures

Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

Location

The Palms at Florence is located at 4438 Pamplico Hwy, Florence, SC, 29505.

About The Palms at Florence

The Palms at Florence sits at 4438 Pamplico Hwy in Florence, SC, offering skilled nursing care, assisted living, memory care, respite services, and short-term rehabilitation, and the place has a reputation for compassionate staff and personalized care plans that fit each resident's needs, because you know people need different things as they get older and some days are harder than others, and sometimes folks need more help with bathing, dressing, grooming, or even getting around, so the aides and nurses pitch in day and night. The facility provides 24-hour staff and supervision, a full team including nurses, nutritionists, and therapists to look after residents' well-being, and there's medication and medical supervision, wound care, pain management, diabetes care, occupational therapy, and even podiatry, with safety kept in mind through highly protected areas and a 24-hour emergency call system, plus security around the clock. The rooms come in private or shared options, some have two bedrooms, and each has its own bathroom and kitchenette, maintenance support, washers and dryers, air conditioning, cable TV, telephone, and WiFi, and everything's furnished to keep it comfortable and safe.

There are beautifully landscaped outdoor spaces for those who want a bit of fresh air, and they've got activity rooms, a dining hall, fitness center, salon and barbershop, and spaces for meetings or events, plus they provide dining with attention to nutrition, special diets, and diabetes support, because someone always needs to keep an eye on what everybody eats these days. Meals are served in a dining room and they accommodate special dietary needs, plus there's housekeeping, laundry, and dry cleaning services, so no one has to fuss with those chores.

Residents can join in organized recreational activities, like arts and crafts, games, social events, education programs, and wellness and fitness activities, so there's usually something to do if you want to stay busy, and the staff tries to keep the atmosphere nurturing so everyone feels comfortable. Transportation service gets residents to appointments or outings, and there are counseling and social support services too, in case anyone needs a listening ear. You'll find safety and handicap features, a sprinkler system for fire safety, and well-maintained grounds. The Palms of Florence opened a BBB file in early 2023 and is led by Administrator Melissa Boatwright, with services that cover nearly everything seniors might need from nursing home care to assisted living and Alzheimer's care. The facility's experienced staff aim to make life as easy and safe as they can for the people living there, with emphasis on daily comfort, wellness, and security.

People often ask...

The Palms at Florence offers assisted living, memory care, and skilled nursing.

There are 1 photos of The Palms at Florence on Mirador.

The full address for this community is 4438 Pamplico Hwy, Florence, SC 29505.

No, The Palms at Florence does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

Disclaimer

Mirador Living is not affiliated with the owner or operator(s) of The Palms at Florence. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Palms at Florence directly. There is no cost for this service. We are compensated by the community you select.

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