The Palms at Florence

    4438 Pamplico Hwy, Florence, SC, 29505
    4.0 · 83 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Friendly staff, serious care failures

    I have mixed feelings. I saw genuinely friendly, caring CNAs and nurses, clean rooms, good meals, activities and pleasant common areas that gave us peace of mind at times. But my family also experienced chronic understaffing, poor communication, long delays on call lights, patients left soiled or on the floor, bedsores/infections and other serious care failures that eroded our trust. Management and affordability issues made me reluctant to recommend without careful vetting.

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    Amenities

    4.01 · 83 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.6
    • Meals

      2.8
    • Amenities

      3.7
    • Value

      1.0

    Location

    Map showing location of The Palms at Florence

    About The Palms at Florence

    The Palms at Florence sits at 4438 Pamplico Hwy in Florence, SC, offering skilled nursing care, assisted living, memory care, respite services, and short-term rehabilitation, and the place has a reputation for compassionate staff and personalized care plans that fit each resident's needs, because you know people need different things as they get older and some days are harder than others, and sometimes folks need more help with bathing, dressing, grooming, or even getting around, so the aides and nurses pitch in day and night. The facility provides 24-hour staff and supervision, a full team including nurses, nutritionists, and therapists to look after residents' well-being, and there's medication and medical supervision, wound care, pain management, diabetes care, occupational therapy, and even podiatry, with safety kept in mind through highly protected areas and a 24-hour emergency call system, plus security around the clock. The rooms come in private or shared options, some have two bedrooms, and each has its own bathroom and kitchenette, maintenance support, washers and dryers, air conditioning, cable TV, telephone, and WiFi, and everything's furnished to keep it comfortable and safe.

    There are beautifully landscaped outdoor spaces for those who want a bit of fresh air, and they've got activity rooms, a dining hall, fitness center, salon and barbershop, and spaces for meetings or events, plus they provide dining with attention to nutrition, special diets, and diabetes support, because someone always needs to keep an eye on what everybody eats these days. Meals are served in a dining room and they accommodate special dietary needs, plus there's housekeeping, laundry, and dry cleaning services, so no one has to fuss with those chores.

    Residents can join in organized recreational activities, like arts and crafts, games, social events, education programs, and wellness and fitness activities, so there's usually something to do if you want to stay busy, and the staff tries to keep the atmosphere nurturing so everyone feels comfortable. Transportation service gets residents to appointments or outings, and there are counseling and social support services too, in case anyone needs a listening ear. You'll find safety and handicap features, a sprinkler system for fire safety, and well-maintained grounds. The Palms of Florence opened a BBB file in early 2023 and is led by Administrator Melissa Boatwright, with services that cover nearly everything seniors might need from nursing home care to assisted living and Alzheimer's care. The facility's experienced staff aim to make life as easy and safe as they can for the people living there, with emphasis on daily comfort, wellness, and security.

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