Overall sentiment about Highpoint at Fort Mill is mixed with a strong leaning toward positive impressions of the physical campus, amenities, and many frontline staff members, tempered by a small number of very serious reports about care and management failures. Multiple reviewers highlight that the building is new, attractive and extremely clean. Apartments are described as light, bright and open; the community includes appealing amenities such as a movie theater, an outdoor patio for social hours, and convenient proximity to shopping and entertainment. Dining receives praise (described as delicious with ample portions at events), and several reviewers noted robust wellness programming including physical therapy, workout classes, field trips and other activities. Financially, the availability of month-to-month rental and a perception of reasonable value were viewed positively.
Staff and tour/sales interactions are another strong, consistent positive. Many reviewers call the staff kind, attentive and professional, and single out sales/tour advisors by name (Rita and Heather) for providing thorough, friendly and helpful tours. Families reported that staff "bent over backward," were very helpful in move-in processes, and that employees worked hard to answer questions and guide choices. There are multiple notes of staff going above and beyond and enabling independence for residents.
However, the most serious and important theme in these reviews concerns care quality and operational controls. Several reviews report alarming deficiencies: at least one account states a resident was left alone for roughly 20 hours, medications were not administered, meals were missed, bed sheets were not changed, and there were no effective procedures or sign-out controls in place. Those reviews describe an ineffective response from leadership (the director) and note that a family ultimately removed their loved one because of these failures. While many reviewers describe "excellent care" and "caring staff," these conflicting reports indicate inconsistency in care delivery and raise a significant red flag for prospective residents and families.
Activity offerings and programming also show mixed impressions. Some reviewers praise many activities, classes and outings, while others say there are "not a lot of activities yet," suggesting programming may be uneven or still developing in parts of the community. Likewise, accommodations vary by building type: apartments are repeatedly described as more attractive and newer-looking than the cottages, which several reviewers found less appealing. Outdoor amenities are limited according to some reviewers — noting little outdoor space and few walking trails — which may matter to residents seeking more exterior recreation.
In summary, Highpoint at Fort Mill appears to offer an attractive, modern and well-maintained campus with strong customer-facing staff, good dining, and a range of amenities that many families value. Those positives are tempered by at least one set of severe care-related complaints and concerns about leadership responsiveness and procedural safeguards. Prospective residents and families should take the positive reviewer experiences seriously but also perform careful due diligence: ask direct questions about staffing levels, medication administration protocols, incident reporting and sign-out procedures, management escalation practices, and variability between apartment and cottage accommodations. When touring, request evidence of recent staffing/training changes, speak with multiple staff members (including nursing leadership), and, if possible, seek references from current resident families to reconcile the generally favorable facility impressions with the serious care concerns reported by others.
