Overall sentiment in these reviews is mixed but leans strongly toward positive regarding day-to-day caregiving and resident life, while raising several significant concerns about leadership, building condition, and operational issues. Many reviewers repeatedly praise the front-line staff for being kind, compassionate, and personally invested in residents’ well-being. The presence of licensed nursing supervision, dementia/memory care, and an individualized, family-style approach to caregiving are commonly cited strengths. Long-tenured staff, low turnover in key roles, and examples of staff going above and beyond (such as running errands for residents) reinforce a pattern of committed caregiving. Multiple reviews describe a welcoming move-in experience, a resident-first focus, and a warm, homey atmosphere that helps residents thrive.
Activities and social life are consistently identified as strong features. Reviewers mention an active programming schedule (some noting 5–6 activities per day), an activity coordinator, planned outings, and meaningful volunteer involvement — including church and Bob Jones University ties — which contribute to resident engagement. Dining receives mostly favorable comments: many residents and families describe tasteful, restaurant-style meals and snacks. That said, several reviewers requested more fresh fruit and vegetable options, a broader range of meal choices, and a daily soup option, suggesting room for culinary improvements or greater variety.
Facility-related comments are mixed. Multiple reviewers describe the facility as clean, safe, and well-maintained, while others characterize the building as old, institutional, or hospital-like with worn finishes and inadequate renovations. Some say rooms are spacious and bright, including options for couples, while others report small apartments or worn carpeting. There are mentions of an unpleasant, hospital-like smell by some reviewers and at least one report alleging roaches, which contrasts with other reviewers who specifically praise cleanliness. Location impressions also conflict: several reviewers find it conveniently near shopping, but others call out heavy traffic along Pleasantburg Drive and consider the location undesirable.
More serious operational and management concerns appear repeatedly and merit careful attention. Multiple reviews include strong allegations of problematic leadership behaviors — including disrespect toward families and staff — and name specific staff members associated with those complaints. There are also severe claims related to workplace practices: unpaid wages, wage-theft accusations, difficult scheduling or long hours, and childcare conflicts. On the care-safety side, reviewers report understaffing tied to resident falls, misdiagnoses, emergency room visits, and at least one near‑fatal incident; other reviewers contradict these claims, describing highly competent nursing care. This split suggests inconsistency in care and operational reliability that prospective families should investigate further.
Pricing and admissions are another area of mixed feedback. Several reviewers say the facility is affordable or priced fairly compared with alternatives, while others find it expensive. One review notes an admissions policy influenced by medical history, which could limit access for some prospective residents. The facility’s Christian mission and university/church volunteer relationships are repeatedly highlighted as important cultural features; reviewers praise the faith-based commitment, although at least one criticizes perceived tensions between the facility’s testimony and certain leadership behaviors.
In summary, Shepherd's Care Assisted Living Center receives substantial praise for the compassion and dedication of direct care staff, available licensed nursing and memory-care services, robust activities programming, and often-positive dining and social environments. However, the reviews also reveal recurring and serious concerns about leadership conduct, workforce practices (including unpaid wages claims), inconsistent care outcomes, and building condition/maintenance issues. These contradictions — strong front-line caregiving coupled with allegations of mismanagement and infrastructure shortcomings — suggest variability in resident experiences. Prospective residents and families should tour the facility, ask specific questions about staffing levels and turnover, request incident and staffing ratio data, inquire about pest control and recent renovations, and probe management and HR practices before making a placement decision.
