Overall sentiment across the collected reviews for Chandler Creek Post Acute is highly mixed, with a clear polarization between strong, positive experiences and serious negative concerns. Many reviewers emphasize that the facility can and does provide high-quality rehabilitative care and compassionate long-term care; physical therapy and skilled rehab are repeatedly singled out as major strengths. Multiple families report that nurses and therapists were attentive, helped residents recover or live productively, and that specific staff and administrators (names like Teresa Adams and RN Melissa Page were mentioned positively) played constructive roles in care coordination and paperwork assistance. Several reviewers also praised the facility's cleanliness, security measures (including COVID-19 screening like temperature checks), roomy and renovated environment, and the availability of activities that promote resident engagement. Hospice services were noted as exemplary by some families, and assistance navigating VA, Medicaid, and Medicare was appreciated.
Despite those positive reports, an equally important theme is the frequency and severity of negative experiences. A sizeable portion of reviews describe inconsistent staffing quality — while some staff are described as kind and professional, others are described as rude, unprofessional, or even abusive. Serious clinical and safety concerns appear in multiple accounts: medication errors and wrong medications, misdiagnoses, rough handling of residents, reports of neglect (including double diapering and lack of hygiene assistance), and instances where call lights were ignored. Several families reported that bedrooms and bathrooms were dirty or that housekeeping failed to maintain basic cleanliness, with some relatives saying they had to clean rooms themselves. Allegations of theft (jewelry) and falsified documentation by nursing staff were raised, and in those cases reviewers reported little to no meaningful follow-up from administration.
Management and communication emerge as a persistent pain point. Numerous reviewers found the administrative team difficult to reach, slow or unresponsive on calls, or unwilling to address complaints; a few reviewers explicitly said messages were ignored and there was no supervisor on duty during weekends. Conversely, other reviewers named administrators who actively participated in care planning and implemented changes quickly. This split suggests variability in administrative responsiveness that may depend on the unit, staff on duty, or individual manager involvement. Related to communication, reviewers also described limited access to attending physicians or poor follow-through on medical orders, including at least one report of staff refusing to follow the medical director’s orders and hanging up on family members.
Dining and housekeeping show consistent mixed feedback: some report daily room cleaning and acceptable meals, while others describe cold or raw food, late pain medication tied to meal service or staffing issues, and overall poor meal quality. Staffing levels were frequently noted as a cause: understaffing was linked to slow response times, poor bedside manner, missed showers, and hurried or distracted caregivers (including staff on cell phones). Some families did note improvement after hiring additional staff, indicating responsiveness to staffing problems in certain instances.
Patterns in the reviews point to a facility capable of excellent outcomes — particularly for short-term rehabilitation and when specific committed staff are involved — but also to systemic inconsistencies that produce serious negative experiences for other residents. The most recurring red flags that warrant attention are medication and clinical errors, cleanliness lapses, allegations of theft, and unreliable administrative communication. These are not isolated small grievances; several reviews describe incidents that would reasonably prompt formal investigation or regulatory scrutiny.
For prospective residents and families: the facility appears to offer quality rehabilitative care and has many compassionate staff members, but experiences vary widely by shift, unit, or individual caregiver. If considering Chandler Creek Post Acute, I recommend (1) meeting key staff and the unit manager in person, (2) asking about current staffing levels and weekend supervision, (3) requesting written policies on medication administration, personal belongings and incident reporting, (4) verifying housekeeping schedules and meal service practices, and (5) asking for references from recent families whose care needs match yours (e.g., short-term rehab versus long-term/hospice). The mixed reports of strong care alongside serious safety and management concerns mean families should perform careful, specific due diligence and maintain active communication with staff and administration during a stay.
