Overall sentiment in the reviews is strongly positive about the quality of personal care and the staff at Thorne Retirement Home, while expressing clear concerns about some facilities and cleanliness issues. The most consistent and emphatic theme is praise for the caregiving team: multiple reviewers describe staff as "angels," compassionate, attentive, and emotionally supportive. Comments highlight that staff members greet residents warmly, provide encouragement (even described as hugs at the door), treat residents with dignity, and make family members feel that their loved ones are safe and loved. Reviewers explicitly connect this level of care with peace of mind for families and say that staff reliably take care of residents' needs without making them feel like a nuisance. Medication management is also called out positively, reinforcing perceptions of dependable clinical care.
The social environment and programming receive repeated positive mentions. Reviewers note a friendly atmosphere where residents can make friends and participate in communal activities. Specific activities cited include cards, bingo, singing, and ice cream socials, which reviewers associate with a lively, engaging community. Dining is described favorably as well; reviewers mention healthy meals served in a Midwestern diet style. Proximity to family and church is cited as a practical advantage by some reviewers, and several indicate they would recommend Thorne Retirement Home to others, reflecting overall satisfaction with day-to-day life for residents.
Despite the strong praise for staff and programming, there are notable and specific concerns about the physical facility and cleanliness. The most concrete issue reported is mold on the ceiling in an activity room — a problem that raises immediate health and maintenance worries. Beyond that, some reviewers refer more generally to cleanliness issues, and there are statements expressing safety and accountability concerns. These comments suggest that while caregiving is a strength, facility upkeep and environmental health standards may be inconsistent. One review explicitly calls for annual state inspections, indicating that at least some reviewers want greater formal oversight and assurance of ongoing compliance with health and safety regulations.
Taken together, the reviews portray Thorne Retirement Home as a place with excellent, compassionate staff and a warm, social environment that supports resident well-being and family peace of mind. However, the positive lived experience is tempered by facility-related problems — especially the reported mold and other cleanliness/maintenance shortcomings — that could undermine safety and perceptions of accountability if not addressed. For prospective residents and families, the reviews suggest weighing the strong interpersonal and care-related qualities heavily, while also asking facility management about recent inspection records, remediation actions for the mold report, cleaning protocols, and ongoing maintenance plans to ensure the physical environment matches the high standard of personal care described by reviewers.
