Overall sentiment in these reviews is highly mixed, with a clear polarization between reviewers who praise the facility and those who report serious safety and communication concerns. A large number of reviews emphasize compassionate, friendly, and attentive staff who provide high-quality care, meaningful therapy, and strong support for families. Several family members specifically called out exceptional hospice and end-of-life care that made final days positive, as well as effective rehabilitation therapy that enabled residents to return home. Multiple reviewers described the facility as newer, aesthetically pleasant, and clean on visits, with welcoming reception, activities like Bingo, and well-coordinated discharge planning by social services.
Despite those positive accounts, there is a recurring set of significant and alarming complaints that appear frequently enough to warrant careful consideration. Several reviewers allege mistreatment or neglect — including residents being hit, cursed at, left wet for hours, and instances where call bells did not work. There are explicit accusations of missed or delayed medication administration and delayed bathroom assistance. Some reviews describe severe odor issues (urine/foul stench) at entry or intermittently, and others contrast that by noting no smell and improved cleanliness on different visits. These conflicts suggest inconsistent standards of care and facility maintenance across shifts or units.
Communication and management responsiveness is another dominant theme: many reviewers describe difficulty reaching the facility by phone, long waits before voicemail, no return calls, unreachable care teams, and administration that is hard to contact. This pattern appears in multiple reviews and has driven at least one family to consider moving their loved one. When communication works, reviewers praise social services and staff coordination; when it fails, families express frustration and distrust. The phone and callback issues are particularly concrete and repeatable complaints that prospective families can check quickly (e.g., by calling and observing response times).
Staff performance reports vary widely. A substantial portion of reviews are effusive about staff being courteous, energetic, efficient, and deeply caring — several call out individual staff going above and beyond, and describe residents as happier and well cared for. Conversely, a notable subset reports staff indifference, hostile attitudes, and even alleged misconduct by specific nurses. This divergence points to uneven staff training, supervision, or turnover: consistent excellence for some residents and troubling lapses for others.
Clinical safety concerns (missed meds, nonfunctional call bells, delayed toileting, wandering residents) combined with allegations of abuse are the most serious patterns in the negative reviews and should be treated as red flags. These issues are less frequent than the positive comments but carry disproportionate risk and are the kind of concerns that typically prompt formal complaints and regulatory scrutiny. A few reviewers explicitly stated intentions to file complaints with the state or urged others to "stay away," while others gave top scores and strong recommendations.
Recommendations for prospective residents and families based on these patterns: perform an in-person tour (including checking odors and cleanliness), test the phone responsiveness and ask about answering service/protocols for callbacks, inquire about call bell maintenance and response times, request recent inspection and complaint history from the state, ask about nurse-to-resident ratios and staff turnover, get specifics on medication administration policies and incident reporting, and speak directly with social services about discharge and communication practices. The facility shows many genuine strengths—especially in rehab, hospice, and in the behavior of staff praised repeatedly—but the recurring, serious negative reports around safety and communication mean prospective families should do thorough due diligence before choosing or continuing placement.
