Overall sentiment is mixed but clear patterns emerge: many reviewers strongly praise the people and clinical strengths at Myrtle Beach Manor (MBM) — especially the rehabilitation teams and numerous staff members described as compassionate, knowledgeable, and life-saving. Multiple families reported dramatic medical recoveries, intense therapy schedules, and timely clinical interventions that led to measurable improvements (feeding tube removal, regained mobility, seizure reduction). These clinical and rehab successes are repeatedly called out as one of the facility’s prime strengths.
Staff quality is the single most-cited positive theme. Numerous reviews call out individual employees (nurses, therapists, receptionists, director-level staff) and long-tenured teams who go "above and beyond," provide continuity of care, and create a family-like atmosphere. Where reviews are positive, families mention daily updates, engaged caregivers, LifeLoop/communication tools, and smooth transitions from hospital to rehab to assisted living. Memory-care expertise and dementia-specific programs are also praised in several accounts, with some reviewers noting Montessori-like approaches and purposeful engagement for residents with cognitive impairment.
At the same time, there is substantial, recurring criticism about inconsistent care and operations. A sizeable subset of reviews describe understaffing, delays in assistance, missed calls, ignored complaints, and staff who were unresponsive or blamed residents. These operational and staffing inconsistencies translate directly into safety and quality incidents in some reports: falls, lack of offered mobility aids, unlocked doors, patients not showered for days, soiled clothing or diapers left unattended, stage 2 bedsores and even MRSA/wound-care concerns. Such incidents, although not universal across reviews, are serious and were emphasized repeatedly by families who had negative experiences.
Cleanliness and facility condition produce polarized impressions. Many reviewers describe rooms and common areas as spotless, bright, home-like, and odor-free; housekeeping is frequently praised. Conversely, a number of very negative reviews describe pest infestations (roaches, bed bugs, termites), mold, holes in ceilings, falling ceilings, dirty silverware, and other alarming sanitation issues. The coexistence of these opposed descriptions suggests variability between units/wing maintenance or that conditions have fluctuated over time or between surveyed stays.
Dining and food quality are likewise a mixed area. Several reviewers praise "restaurant-style" meals, fine china, a volunteer chef, and a varied expanded menu. Others describe cold food delivered to rooms, inedible or raw meals, very small portions, or persistent dining complaints. This split may reflect differences between kitchen shifts, dietary staff, or changes over time.
Facilities and amenities are commonly cited positives: the waterfront location, outdoor seating, gazebos, fishing areas, wide halls and accessibility features, onsite salon and transportation services, and multiple activity rooms. At the same time, MBM is often described as an older building undergoing remodeling; this leads to comments about an older "nursing-home" feel, narrow or maze-like hallways in places, ongoing construction, and some cosmetic or mechanical shortcomings (nonfunctional doors, outdated furnishings in some rooms). Room sizes also vary widely — some residents have roomy suites while others report very small studios.
Administrative issues and billing are another persistent theme. Reviewers reported confusing invoices, hidden fees, delayed credits for late fees, extra charges for single rooms, difficulty with Medicaid acceptance or third-party liability policies, and admissions staff perceived as unhelpful or money-focused. Communication problems extend beyond billing: multiple reviewers complained about unanswered phone calls and emails, inconsistent information from the office, and poor responsiveness when issues were raised.
A pattern of severe outlier incidents is present in the reviews: allegations of residents being discharged inappropriately or "kicked out," near-miss medical emergencies, reports of staff untrained for certain conditions, and maintenance lapses causing injuries (e.g., loose toilet seat). While many reviews endorse MBM’s clinical and customer-service strengths, these serious negative accounts indicate potential systemic gaps in oversight, training, or staffing that can create high-risk situations for vulnerable residents.
Activities and social engagement are generally viewed positively. Many families highlight a broad range of daily activities (arts and crafts, music, exercise, Wii bowling, outings, shopping trips), social integration, and effective engagement for residents. A few reviewers noted the activity slate did not match specific residents’ interests (e.g., bingo not appealing for some residents) or that more varied/dementia-appropriate activities would be welcome.
In summary, Myrtle Beach Manor appears to offer strong rehabilitation and many compassionate, dedicated staff members, with attractive waterfront grounds and a full complement of services (dining, transport, housekeeping, therapies, memory care options). However, reviewers report inconsistent execution: significant variability in cleanliness, food quality, staffing adequacy, communication, safety oversight, and billing transparency. These conflicting reports suggest MBM can provide excellent outcomes and experiences when staff, leadership, and resources are aligned, but there are nontrivial reports of neglect, safety incidents, and administrative failures that prospective families should carefully investigate. Recommendations for prospective residents/families: tour multiple wings and rooms in person, ask for recent inspection reports, request detailed staffing ratios and average tenure of current caregivers, verify medication and wound-care protocols, clarify billing and Medicaid policies in writing, and seek references from current families in the specific unit you are considering to assess consistency of care in that part of the facility.
