The Oaks Post Acute

    151 Lovely Ln, Orangeburg, SC, 29115
    2.8 · 6 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Caring staff, severe neglect issues

    I had mixed experience: my mom got excellent PT and some genuinely caring staff, and the courtyard, activities, worship space and salon are nice. But I also witnessed severe understaffing, neglect, alleged medication errors and narcotic theft, pests (bedbugs/roaches), poor/processed food, renovation-for-show tactics, and problematic case management. I would not recommend - run far and fast.

    Pricing

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    Amenities

    2.83 · 6 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      2.5
    • Meals

      1.5
    • Amenities

      2.5
    • Value

      2.8

    Pros

    • Excellent physical therapy/rehab services
    • Comprehensive medical/rehabilitation team (PTs, doctors, nurses)
    • Caring and compassionate staff reported by some families
    • Accessible courtyard and outdoor fresh-air space
    • On-site worship space
    • Salon available
    • Independent living residents have access to nursing staff
    • Activities calendar exists
    • Some reviewers praise activities as excellent

    Cons

    • Chronic understaffing reported
    • Food quality poor; many processed options
    • Insufficient or limited rehab/daytime activities for some residents
    • Alleged medication errors or incorrect/extra medications
    • Alleged narcotic thefts reported
    • Allegations of neglect or inadequate care for elderly residents
    • Nurses reported as rude or unhelpful by at least one family member
    • Problematic case management and insurance handling
    • Facility under construction/renovations possibly cosmetic or for show
    • Reports of deplorable facility conditions
    • Pest issues cited (bedbugs, roaches)
    • Severely understaffed to the point residents not adequately cared for
    • Reportedly poor workplace culture ('horrible place to work')
    • Inconsistent experiences across residents (some well cared for, others neglected)

    Summary review

    Overall sentiment across the reviews is highly mixed, with strong positive notes around rehabilitation services and specific caring staff members contrasted sharply by serious operational and quality concerns. The most consistent positive theme is the facility's physical therapy and rehabilitation capabilities; multiple reviewers explicitly call out excellent PT and a comprehensive medical/rehab team that includes therapists, doctors, and nurses. Amenities such as an on-site salon, courtyard with outdoor access, and a worship space are noted, and some families report that independent living residents benefit from access to nursing staff. An activities calendar exists and at least some reviewers describe activities as "the absolute best," indicating pockets of high-quality engagement programming for some residents.

    However, these positives sit alongside recurring and severe negative reports. Staffing levels are a major concern: reviewers repeatedly describe the facility as understaffed or severely understaffed, and tie staffing shortages to lapses in basic care. Several reviews allege serious clinical and safety issues, including medication errors (incorrect or extra medications) and even alleged narcotic theft. There are also multiple allegations of neglect and inadequate care for elderly residents. At least one reviewer specifically calls out nurses as being awful to family members, suggesting problems with staff conduct and communication in some encounters.

    Facility condition and cleanliness are additional areas of concern. Some reviews describe the facility as being under construction or undergoing renovations that appear cosmetic (“for show”), while others use stronger language such as "deplorable state" and cite pest problems including bedbugs and roaches. These reports suggest variability in physical plant condition and raise red flags about cleanliness, infection control, and maintenance standards. One theme tying many complaints together is inconsistency: some families report their loved ones were cared for well and praised staff and activities, while others describe neglect, unsanitary conditions, and unacceptable food.

    Dining and activities present a mixed picture. Several reviewers criticize food quality—calling meals processed and unacceptable—while a minority praise the activity program as highly engaging. There are also comments that rehab-specific activities are lacking despite strong PT services, indicating a possible gap between clinical rehabilitation and social/therapeutic programming. Case management and administrative practices receive negative mentions as well, including inappropriate handling of care coordination and insurance, which can complicate transitions and payment for services.

    Workplace culture and management are implicated by the reviews: descriptors like "horrible place to work" and advisories to "run far and fast" point to low staff morale or problematic management. Renovations described as superficial and reports of mismanaged case coordination further suggest leadership and oversight issues. Taken together, the patterns indicate a facility with clear strengths in clinical rehab and some dedicated staff, but also systemic weaknesses — especially around staffing, safety, cleanliness, food service, and management — that have led to serious complaints from multiple reviewers.

    If using these reviews to inform a decision, note the polarized experiences: the same facility is praised for its therapy and praised by some for compassionate care, yet accused by others of neglect, medication problems, pest infestations, and understaffing. Prospective residents and families should verify current staffing levels, infection-control and pest-management records, medication-safety protocols, food service menus, activity programming, and recent inspection or complaint history. Ask the facility for references from current residents or families and request a tour focusing on cleanliness, staffing during peak care times, and an overview of case management and medication-safety procedures to get a clearer, up-to-date picture.

    Location

    Map showing location of The Oaks Post Acute

    About The Oaks Post Acute

    The Oaks Post Acute in Orangeburg, South Carolina, sits inside a Continuing Care Retirement Community and offers both private and semi-private rooms that can give some comfort and privacy; so if a person needs skilled nursing care day and night, help with daily living activities, or short-term rehabilitation from illness, injury, or surgery, the team here has a lot of experience and many nurses and staff have stayed with the community for years, which does seem to help residents settle in. They've got personalized meal plans worked out by a registered dietitian who tries to accommodate special requests and medical diets, and they keep close watch on nutritional status by tracking monthly weights, daily intake, and lab data, then talking it over in care meetings to make needed changes.

    Residents get daily wellness checks, and the facility supports them with transportation services, emergency response systems in place, and 24-hour skilled nursing care. You'll find the usual post-acute care amenities, like a business office manager to help with paperwork and billing, social services folks who step in to help with transitions and care planning, and an admissions coordinator who keeps track of insurance, forms, and rules. They accept Medicare and Medicaid, and rehab programs cover physical, occupational, and speech therapies, with updates from the rehab staff and an onsite Medical Director for medical services. The place puts effort into infection prevention, so there's a dedicated nurse who sticks to COVID-19 and disease safety with PPE use and training.

    For social life, there's an activities department, with daily options that include music, outings, fitness, religion, and social groups, and special events like birthday parties, ice cream socials, or candlelight dinners; the staff encourages family visits, pets (with rules), and even private events in the lounge with some notice. Residents can have cable TV and phone access in their rooms, the building has WiFi, and clothes go through laundry services washed hot and labeled for tracking-something the facility asks families to help with when new residents move in.

    The community offers a non-smoking environment, though designated outdoor areas are set aside for those who smoke. Residents get their mail delivered daily on weekdays. They can leave for short home visits with doctor approval, but need to sign a logbook before they go.

    Health inspections and staffing levels have been rated much below average, according to industry ratings, and this is worth knowing if you're comparing care options, though visits from doctors are regular, usually at least every thirty days, and there's a Director of Nursing watching over clinical care. The facility keeps a home-like atmosphere, has done some recent renovations to improve comfort and safety, and outdoor areas for relaxation look pleasant enough. All told, The Oaks Post Acute gives access to nursing care, memory care, palliative and hospice care, lots of daily activities, and medical support right in the Orangeburg community, with insurance help and several decades of experience caring for older adults.

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