Overall sentiment across the reviews is highly mixed, with strong positive notes around rehabilitation services and specific caring staff members contrasted sharply by serious operational and quality concerns. The most consistent positive theme is the facility's physical therapy and rehabilitation capabilities; multiple reviewers explicitly call out excellent PT and a comprehensive medical/rehab team that includes therapists, doctors, and nurses. Amenities such as an on-site salon, courtyard with outdoor access, and a worship space are noted, and some families report that independent living residents benefit from access to nursing staff. An activities calendar exists and at least some reviewers describe activities as "the absolute best," indicating pockets of high-quality engagement programming for some residents.
However, these positives sit alongside recurring and severe negative reports. Staffing levels are a major concern: reviewers repeatedly describe the facility as understaffed or severely understaffed, and tie staffing shortages to lapses in basic care. Several reviews allege serious clinical and safety issues, including medication errors (incorrect or extra medications) and even alleged narcotic theft. There are also multiple allegations of neglect and inadequate care for elderly residents. At least one reviewer specifically calls out nurses as being awful to family members, suggesting problems with staff conduct and communication in some encounters.
Facility condition and cleanliness are additional areas of concern. Some reviews describe the facility as being under construction or undergoing renovations that appear cosmetic (“for show”), while others use stronger language such as "deplorable state" and cite pest problems including bedbugs and roaches. These reports suggest variability in physical plant condition and raise red flags about cleanliness, infection control, and maintenance standards. One theme tying many complaints together is inconsistency: some families report their loved ones were cared for well and praised staff and activities, while others describe neglect, unsanitary conditions, and unacceptable food.
Dining and activities present a mixed picture. Several reviewers criticize food quality—calling meals processed and unacceptable—while a minority praise the activity program as highly engaging. There are also comments that rehab-specific activities are lacking despite strong PT services, indicating a possible gap between clinical rehabilitation and social/therapeutic programming. Case management and administrative practices receive negative mentions as well, including inappropriate handling of care coordination and insurance, which can complicate transitions and payment for services.
Workplace culture and management are implicated by the reviews: descriptors like "horrible place to work" and advisories to "run far and fast" point to low staff morale or problematic management. Renovations described as superficial and reports of mismanaged case coordination further suggest leadership and oversight issues. Taken together, the patterns indicate a facility with clear strengths in clinical rehab and some dedicated staff, but also systemic weaknesses — especially around staffing, safety, cleanliness, food service, and management — that have led to serious complaints from multiple reviewers.
If using these reviews to inform a decision, note the polarized experiences: the same facility is praised for its therapy and praised by some for compassionate care, yet accused by others of neglect, medication problems, pest infestations, and understaffing. Prospective residents and families should verify current staffing levels, infection-control and pest-management records, medication-safety protocols, food service menus, activity programming, and recent inspection or complaint history. Ask the facility for references from current residents or families and request a tour focusing on cleanliness, staffing during peak care times, and an overview of case management and medication-safety procedures to get a clearer, up-to-date picture.







