The reviews for Manna Post-Acute present a deeply mixed and highly polarized picture. A substantial fraction of reviewers praise specific clinical staff and therapy services: physical and speech therapists (several named), a Nurse Practitioner, and social work support receive strong positive mentions. Many families describe clean, well-maintained areas, a pleasant new section with roomy suites that include living areas and kitchenettes, independent thermostats, elevators, and accessible outdoor community spaces. Multiple reviewers credit the facility’s therapy team and some nursing staff with meaningful rehabilitation results — residents who became stronger and were discharged home. Activity programming, on-site therapy areas, and individual staff who go above and beyond are recurrent positive themes.
Counterbalancing those positives are repeated, serious concerns about care quality, safety, and management. Numerous reviews cite understaffing, unresponsive CNAs and nurses ignoring call lights, and staff spending time on phones rather than assisting residents. There are multiple extreme allegations of neglect: medication errors and omissions, delayed pain medication, withheld or delayed diagnostics (x-rays), and an incident describing a fall that resulted in a broken femur. Reviewers also describe failures in basic hygiene and cleanup after vomiting, inconsistent incontinence care, and a perception that some staff are disrespectful or even hateful toward residents. These accounts are not isolated; similar themes recur across reviews and include named staff complaints and calls for firings.
Safety and systems issues are highlighted repeatedly. Several reviewers note the absence of bed alarms or other fall-prevention measures, delays in communication to families about injuries, and problematic transitions — including unsafe discharges and concerns that insurance or Medicare process issues drive decisions. Families also report administrative failures: slow or non-existent responses to requests (including medical records not provided despite repeated demands), front desk phone systems that ring without response, and reports of coercion to sign waivers. COVID protocols are another area of complaint: quarantines, poor communication, and suspected cases without clear management. Together these issues suggest systemic operational problems beyond isolated staff behavior.
The facility’s environment and amenities receive mixed remarks. The newer section and grounds are described as attractive and comfortable by some reviewers, with pleasant dining areas and outdoor spaces. However, other reviewers report poor odors (urine smell), overcrowded conditions in older parts of the facility, very warm rooms (one cited 87°F), double or shared rooms, and inconsistent cleanliness. Dining receives polarized feedback — while some praise enjoyable meals and adequate dining areas, many others complain that food is cold, tasteless, or of poor quality. This polarity suggests variable performance across units, shifts, or time periods.
Therapy services are a relative bright spot for many reviewers: on-site physical therapy, a dedicated therapy area, and skilled therapists are frequently credited with helping patients recover. Yet, multiple families reported limited or no weekend therapy and minimal rehabilitation over weekends, leaving patients idle from Friday to Monday. This inconsistency undermines rehabilitation continuity and may reflect staffing or scheduling constraints.
Overall sentiment among reviewers is starkly divided. Some families call Manna Post-Acute “one of the nicer places” and would recommend it, praising staff who showed compassion and effective clinical care; others strongly urge avoidance, describing the facility as dangerous, neglectful, or inhumane and recounting deaths or near-fatal medication errors. The pattern is one of high variability: excellent care and individual staff members providing exceptional service exist alongside recurring reports of systemic understaffing, safety lapses, administration failures, and inconsistent quality.
For prospective families or referral sources, the reviews suggest careful, detailed due diligence before placement. Recommended actions would include: in-person visits to the specific unit where the resident would be housed (to assess cleanliness, odors, and temperature), asking for current staffing ratios and weekend therapy schedules, speaking with therapy and nursing staff directly about fall-prevention protocols and alarm systems, confirming policies on medication administration and communication after incidents, and requesting copies of medical records and admission/consent documents up front. Given the documented variability, outcomes are likely to depend heavily on which unit, shift, and individual staff members are involved. The presence of strongly positive named staff is encouraging, but the frequency and severity of negative reports warrant caution and follow-up on the specific safety and administrative concerns outlined above.
