Overall sentiment across the review summaries is strongly negative, with multiple reviewers reporting serious and repeated concerns about care quality, cleanliness, safety, staffing, and management. A consistent theme is neglect: residents are described as not being cared for in a timely or appropriate manner, basic personal care being refused, and medication lists not being kept up to date. Several reviewers describe staff as uncaring, unprofessional, or even abusive (including staff screaming at residents), and many note poor communication with families and difficulty reaching the facility by phone.
Health and safety hazards are prominent in the complaints. Reports include bodily waste (feces) present on floors, soiled mattresses with urine and missing sheets or mattress pads, rodent (rat) infestation, and bed bugs. Structural issues and maintenance failures are also reported, such as leaking roofs requiring buckets to catch rainwater, trip hazards, non-flush floors, and threshold problems — all of which pose direct safety risks for residents. These conditions, when coupled with claims that rooms are "closet-like," create a picture of a facility that is both physically neglected and inadequate for providing safe, dignified care.
Dining and daily living supports are also flagged as problematic. Multiple summaries cite cold meals and a severely limited menu (examples include peanut butter and jelly sandwiches served for supper), as well as the absence of advertised amenities such as a beauty salon. Reviewers also reported a lack of observed activities or programming for residents, which contributes to a sense of isolation and poor quality of life. Additionally, basic supplies such as toilet paper were reported to be unavailable in some instances.
Staffing and management issues are recurrent. Reported long staff shifts (13–15 hours), unresponsiveness to family concerns, misrepresentation by staff, and poor Covid visitation management suggest systemic staffing and administrative failures. Several reviewers stated that families were not welcomed, that residents were locked in rooms, and that phone and voicemail systems were unreliable — all of which point to breakdowns in both policies and daily operations. The combination of understaffing or overworked staff and allegations of indifference or hostility toward residents is cited repeatedly.
Taken together, the reviews indicate serious, multi-faceted problems at the facility that cover cleanliness, pest control, resident safety, nutrition, staff behavior, communication, and basic operational competence. While a couple of neutral-to-positive logistical notes appear (the facility is in a quiet rural area and is near town and stores), these do not offset the numerous and severe complaints about resident care and safety. The pattern of issues described — including infection and pest concerns, untreated bodily waste, inadequate personal hygiene and bedding, lack of timely medical/medication management, and pervasive communication failures — suggests systemic problems that reviewers believe warrant immediate remediation or regulatory attention.
