Overall sentiment across the reviews for Union Post Acute is highly mixed, with strong, repeated praise for the facility's rehabilitation services and many individual staff members, contrasted with serious and recurring concerns about nursing care, safety, and management. A large portion of reviewers highlight excellent physical and occupational therapy — describing therapists as diligent, motivating, and instrumental in returning patients home. Multiple reviewers explicitly state they would choose Union Post Acute for rehab again, crediting therapy teams for significant functional gains and independence. Several staff members and departments are named positively (for example, case manager Robin, Mitzi, Heather, Ashley Greene, Deb, Andrea, Joey Conrad, Charlotte, Clarissa), and many patients and families describe warm, compassionate interactions, good follow-up after discharge, and a homelike, peaceful facility atmosphere.
Despite these positives, a substantial number of reviews allege severe shortcomings in nursing care and frontline assistance. Specific, alarming reports include patients being left in soiled linens or feces for hours, being left in bathrooms for extended periods, missed baths and meals, lack of sheets, and incidents of rough or angry staff behavior. Reviewers recount emergencies — falls, respiratory distress, and eventual 911 calls or hospital transfers — sometimes alleging delayed escalation or evaluation. These accounts suggest episodes of neglect and possible abuse that materially harmed patient safety. Many reviews also describe inconsistent care quality: some days and shifts are excellent, while others are characterized as negligent or inattentive, implying uneven staffing, supervision, or training.
Safety and discharge planning emerge as another major theme. Several reviewers report unsafe or premature discharges — including being sent home when still unable to sit up or function independently — which allegedly led to readmissions. Others describe minimal rehab time (example: 45 minutes per day) or inadequate post-stroke rehabilitation. These reports point to inconsistent clinical decision-making and poor discharge coordination. Conversely, many families credit the facility with effective discharge planning and successful transitions, underscoring a wide variability in outcomes that appears tied to which staff or teams a patient encounters.
Infection control, communication, and management practices are additional areas of conflict. Some reviews allege COVID-related misreporting, confusing test results, lack of PPE during quarantines, and no staff vaccine mandate or adherence to CDC guidance. Communication problems are frequently mentioned: phone hangups, unresponsive social workers and nurses, and corporate office delays that frustrate families. At the same time, some reviewers praise case managers for clear updates and responsiveness. Billing and administrative issues also recur — reports of aggressive billing pressure for bed payment, confusing or incorrect invoices, and unprofessional billing staff — though at least one reviewer noted the billing manager successfully resolved an issue.
The facility environment and ancillary services receive mixed marks. Many reviews describe Union Post Acute as clean, comfortable, and having good meals; a number of reviewers singled out the dietary team and specific meals as pleasing. Activity staff were also praised in some accounts for making residents feel loved and engaged. However, other reviewers cite poor meals, lack of activities, foul smells, pest sightings (roaches, mice), and rooms likened to jail cells. These contradictory descriptions reinforce the pattern of inconsistent experience across different wings, shifts, or time periods.
In summary, the dominant patterns across reviews are (1) a strong and effective rehabilitation program with many dedicated therapists and some standout staff who achieve positive outcomes; and (2) significant variability in nursing and frontline care quality, with numerous reports of neglect, hygiene lapses, safety incidents, and poor communication that raise serious concerns. Potential residents and families should weigh the facility’s demonstrated rehabilitation strengths against reported risks in basic nursing care, safety oversight, infection control, and administrative reliability. When considering Union Post Acute, it would be prudent to ask specific questions about staffing levels, nursing supervision, discharge planning processes, infection-control policies, and recent inspection or complaint history, and to request to speak with case management and therapy teams directly. If a stay is pursued, families may want to establish clear communication expectations, visit frequently when policies allow, and monitor the patient closely for timely response to needs and adherence to care plans.
