Overall sentiment in the reviews for Millennium Post Acute Rehabilitation is highly mixed but trends toward serious concerns about nursing care quality and facility operations, tempered by repeated, strong praise for the therapy department and certain individual staff members or onboarding processes. Two clear and contrasting patterns emerge: (1) a frequently lauded therapy program (PT/OT/respiratory) and an engaging, supportive orientation/onboarding experience, and (2) chronic operational problems centered on staffing, basic nursing care, cleanliness, safety, and communication that lead many reviewers to explicitly warn others to avoid the facility.
Care quality and patient safety: A large proportion of reviewers report neglectful nursing care—examples include residents left in urine or stool for hours, failure to bathe or change briefs, bedsores and wounds not treated per physician orders, missed or delayed medications, broken beds/bedrails, and residents falling while waiting for assistance. Several reviewers described falls that resulted in ER visits, allegations of elder abuse or medical malpractice, and at least one report of a resident who died under circumstances family members attribute to neglect. These are not isolated comments: the volume and consistency of similar accounts (bedsores, long call-bell delays, inadequate wound care) indicate systemic problems affecting resident safety and basic care standards.
Staffing, turnover, and culture: Many reviews cite severe understaffing—some specify extremely high resident-to-CNA ratios (20–25:1)—and frequent staff turnover as root causes for delayed assistance, poor hygiene care, and mistakes. This staffing pressure appears linked to staff burnout and negative attitudes noted by families and some employees. Nonetheless, reviewers repeatedly single out particular CNAs, nurses, therapists, and trainers as compassionate, hardworking, and willing to go above and beyond when staffing permits. The result is a very uneven resident experience driven by who is on duty. Several reviewers allege that management policies prioritize staff retention or convenience over patient needs, and multiple reports claim leadership is unresponsive, unreachable, or provides inconsistent information.
Therapy, respiratory, and clinical specialty strengths: By contrast with nursing complaints, the therapy department receives consistent high praise. PT/OT staff are frequently called “the best in the area,” credited with meaningful rehabilitation outcomes, and described as a key reason families would recommend the facility for short-term rehab. The facility's subacute respiratory capabilities (trach/vent care and 24/7 respiratory therapist) are noted as strengths in a smaller subset of reviews, indicating that Millennium can provide high-level, specialized care when resources and staff are in place.
Facilities, cleanliness, and safety hazards: Multiple reviews describe poor cleanliness—dirty bedding, floors not swept, unsanitary bathrooms, and lingering odors. There are also troubling reports about construction/renovation issues: work halted but leaving hanging window frames, exposed wood, and other safety hazards along with alleged safety-code violations. Equipment failures (broken beds, inoperative call buttons) and delayed maintenance reports compound safety concerns. That said, some reviewers describe the building as clean and organized, highlighting again the unevenness of experiences across units and shifts.
Dining, hospitality, and activities: Dining receives mostly negative feedback—meals described as cold, stale, or “jail-like,” with some reports that residents do not receive assistance to eat. Conversely, activities and hospitality are praised by other reviewers: an active calendar of events, weekly celebrations, and social engagement are mentioned as positive elements by families and staff. This split suggests that while social programming and certain hospitality functions can be well-run, core clinical services and meal quality are less consistent.
Management, communication, and administration: Communication with families and clinical coordination are frequently criticized. Examples include lost or delayed records, misinformation from social workers or care managers, delayed discharge planning, failure to provide DME, billing errors, and lost personal items. Several reviews contain direct accusations of falsified documentation and manipulation of positive reviews. In contrast, onboarding and HR receive many positive comments—new hires report informative, fun, and organized orientation run by specific trainers—and some reviewers describe approachable leadership and an open, family-like atmosphere. This split indicates managerial strengths in staffing development and HR but weaknesses in clinical oversight, complaint resolution, and transparency with families.
Notable patterns and recommendations: The most significant pattern is the dichotomy between excellent therapy/rehab services and inconsistent or poor nursing/homecare services. Prospective residents and families should weigh the facility’s strong rehabilitation and respiratory capabilities against repeated reports of understaffing, missed basic care, safety hazards, and poor communication. For short-term rehabilitation patients whose primary need is therapy and who can tolerate some risk, Millennium’s therapy team may provide good outcomes. For long-term placement, patients with high nursing care needs, or vulnerable residents dependent on consistent hygiene, wound care, medication administration, and fall prevention, the quantity and severity of negative reports are concerning.
Actionable areas for the facility (as suggested by reviewers): urgently address staffing levels and scheduling to reduce call-bell delays; improve clinical oversight for wound care and medication administration; resolve outstanding safety hazards from stalled renovations and ensure compliance with safety codes; strengthen laundry, housekeeping, and dietary services; and increase transparency and responsiveness to families, including better discharge planning and honest communication. Simultaneously, preserve and support the high-performing therapy teams and the strong orientation/HR practices that reviewers consistently praise.
In summary, Millennium Post Acute Rehabilitation presents a mixed picture: a facility with notable strengths in therapy, respiratory care, and staff training contrasted with systemic problems in nursing care, staffing, cleanliness, and safety for some residents. The variance in experiences is large—some families report excellent, attentive care and rehabilitation success while others report neglect, injury, or worse. Families should visit in person, ask specific questions about staffing ratios on the intended unit and shift, inspect cleanliness and safety conditions, review recent inspection reports for code violations, and seek concrete assurances about wound care, fall prevention, medication administration, and discharge planning before deciding on placement.
