Overall sentiment in the reviews for Greystone Healthcare Center is highly polarized: many families and residents praise individual caregivers, therapists, and specific teams for exemplary, compassionate, and clinically effective care, while a significant number of reviews report serious systemic problems including neglect, mismanagement, and safety lapses. The facility appears to produce outstanding outcomes for some short-term rehab and respiratory patients—reviews frequently highlight successful therapy (PT/OT), respiratory weaning, and measurable patient improvements in mobility, speech clarity, and swallowing. Multiple reviewers singled out individual staff members (nurses, CNAs, respiratory therapists, social workers, and business office/admissions personnel by name) as caring, attentive, and professional. Positive reports emphasize a team-based approach, personalized attention, 24/7 skilled respiratory coverage, and dignity in end-of-life care. Several accounts describe clean, pleasant first-floor areas and attractive grounds, contributing to a homelike atmosphere for some residents.
Despite those positives, recurring and serious negative themes emerge across many reviews. Staffing shortages and turnover are repeated complaints; families describe frequent call-offs, short staffing, and situations where call lights were ignored or delayed responses left residents unattended for extended periods. Several reviews allege negligent or abusive care: residents left soiled for hours, rough or slapping handling by CNAs, failures in trach or catheter care leading to infections, and at least one fall resulting in a femur fracture. Medication management problems are a major concern in multiple accounts—late or missed meds, disputed administration (including Ativan), and even allegations of medication falsification. Infection incidents (MRSA, UTIs, pneumonia) and multiple hospital transfers are reported and linked by family members to inadequate in-facility medical attention.
Administrative and managerial issues are a strong pattern in the negative reviews. Families report unprofessional, dismissive, or distracted administrators, allegations of HIPAA violations and filming, and instances where staff reprimanded family members for speaking up. Several reviews describe poor communication from management, lack of physician oversight, and problems obtaining timely answers about clinical conditions. There are also reports of formal complaints and fines, characterization of a 1-star Medicaid facility in at least one review, and recommendations from some families to avoid or even shut the facility down. These systemic concerns are often tied to a perception that residents’ welfare is not prioritized by leadership.
Facility-level concerns are inconsistent: while many reviewers praise cleanliness and odor-free units, others report the opposite—ammonia or urine smells on some floors, moldy-smelling showers, plumbing leaks, no hot water, filthy bathrooms, and rooms described as dirty. Personal property management is a frequent complaint: dentures, hearing aids, glasses, and clothing are reported lost or not returned correctly; laundry errors and items locked away are also cited. The COVID-era experience added stress for some families—patients moved to a COVID floor with limited access, no in-room phone lines, and reduced family contact. Dining and activity programming show mixed reports: some say meals were nutritious and activities were robust, while others describe empty dining rooms, no assistance with meals, and lack of activities.
The reviews show stark variability—many families recount exceptional, attentive care and successful rehabilitations, often naming staff who made a clear positive difference, while others recount neglect, unsafe conditions, and poor responses to medical needs. This split suggests that resident experience at Greystone may depend heavily on which unit, which shift, and which staff members are involved. For prospective residents and families, the pattern warrants caution: verify staffing ratios, ask about weekend and night coverage, inquire specifically about respiratory and nursing oversight if relevant, request information on infection control and medication administration auditing, and check how personal belongings and laundry are tracked. When possible, speak directly with the social work team and specific nurses, tour multiple floors (not just the main entrance areas), and obtain written responses about how the facility addresses the consistent complaints raised (loss of items, response times to call lights, privacy protections, and incident reporting). The facility demonstrates strong pockets of clinical and compassionate excellence, but the volume and severity of negative reports indicate substantial variability and systemic issues that families must investigate before deciding on placement.
