Overall sentiment in the reviews is mixed-to-positive, with a strong majority of comments highlighting comfort, affordability, safety, and a quiet, community-oriented atmosphere. Multiple reviewers praised the apartment units themselves and the building layout: residents appreciate the peace and quiet, convenient parking, well-placed elevators, and reliable climate control that keeps summers cool and winters warm. Practical conveniences also receive positive mention — secure mail handling with notifications, prompt phone responses, and a responsive maintenance team contribute to a sense that routine needs are met without fuss. The presence of a lovely park behind the facility, an outdoor patio and garden, a bus stop out front, and a nearby church all reinforce the location's accessibility and appeal.
Management and staff impressions are nuanced but generally favorable regarding certain individuals. Several reviewers single out the apartment manager Ms. McGee and her assistant as helpful and caring, and describe management as responsive. This personal, hands-on management style appears to be a strong positive driver of resident satisfaction for those who stayed two years or more and described their stay as worthwhile, relaxing, and problem-free. Dining and social programming are other strengths: commenters mention delicious meals, entertaining staff, activities and games, and an inclusive atmosphere that helps create a community feel. The facility is repeatedly described as clean, safe, affordable, and not fancy — a practical, modest option rather than a luxury one.
However, there are notable negative reports that temper the overall positivity. Several reviews accuse staff (notably beyond the named manager) of being rude or disrespectful, and one or more reviewers report zero communication from staff in certain situations. These criticisms suggest variability in staff performance — a pattern in which a well-regarded manager and assistant coexist with other employees whose behavior has caused friction. More serious are the allegations of age discrimination and at least one account of denied entry on the basis of age; one reviewer explicitly said they will be contacting HUD. Such claims raise potential legal and ethical concerns and represent a significant red flag for prospective residents and their families. Additionally, some residents find a few neighbors intrusive or overly nosy, which affects the otherwise quiet community feel for those individuals.
In summary, Whiteside's Faith Manor appears to offer a calm, affordable, and reasonably well-run living option with strong points in location, safety, cleanliness, social programming, and attentive management (particularly Ms. McGee). Prospective residents who prioritize affordability, peace, and basic, dependable services may find it a good fit. At the same time, the facility shows signs of inconsistent staff behavior and at least one serious complaint alleging age discrimination and poor communication; these issues warrant further inquiry. Visitors or families considering Faith Manor should ask direct questions about staff training, complaint resolution procedures, and any ongoing investigations or HUD involvement, and, if possible, speak to current residents about both the regular management team and other staff interactions to get a fuller picture.
