Overall sentiment across the reviews is highly polarized: a substantial portion of reviewers praise Durham-Hensley Health & Rehab for excellent, attentive care, good rehab outcomes, cleanliness, and a family-like atmosphere, while a different set of reviews detail serious safety concerns, clinical lapses, and administrative problems. Many families report very positive experiences—staff described as caring, kind, and attentive; rehabilitation teams that facilitate successful transitions home; regular physical therapy; clear and updated care plans; good meals; daily activities; and a clean, pleasant facility in a scenic rural setting. Several reviewers explicitly state they would place their loved ones there and strongly recommend the facility, noting long-standing ownership (70 years) and low staff turnover as positive stability factors.
However, an important cluster of reviews raises severe and specific concerns about patient safety, clinical care consistency, and facility operations. Reported issues include minimal weekend staffing and lack of weekend medical coverage, inconsistent or absent rehabilitation therapy for some patients (one report of only 3 sessions in 11 days), and failure to provide a discharge plan. More alarming clinical incidents are cited: oxygen equipment allegedly left unplugged, nurses not checking on patients, a patient fall, withdrawal symptoms not properly managed, injections given without consent, and dementia patients treated poorly. Families also report that their concerns were ignored or dismissed and that some supervisors were untruthful. These are not isolated, vague complaints but concrete allegations that, if accurate, indicate potential risk to resident safety.
Administrative and systemic concerns appear repeatedly in the negative reviews. Multiple reports point to questionable billing practices, including suggestions of fraudulent billing and delaying discharge for billing reasons. Some reviewers mention poor responsiveness from staff, failed sitter coverage, and a low observed staff-to-patient ratio (an explicit report of 1 CNA to 32 patients). Facility maintenance concerns are present in a minority of reviews (an old building and a wet/soggy basement), though many other reviewers describe the facility as spotless and free of unpleasant odors. COVID-era visitation restrictions were also mentioned as an unpleasant factor, although that reflects broader pandemic policy rather than facility-specific care quality.
Taken together, the pattern suggests variability in experience that may be related to staffing levels, shift coverage (weekends versus weekdays), individual staff or supervisor behavior, and possibly differing expectations or needs among residents (e.g., intensive medical monitoring or specialized dementia care). Many reviewers describe excellent, attentive day-to-day care and successful rehab outcomes, while other reviewers describe dangerous lapses and administrative practices that undermine trust. This contrast could indicate intermittent operational issues—for example, strong weekday staffing and therapy programs but thin coverage on weekends or during particular shifts, or inconsistent training/oversight leading to isolated but serious failures.
For prospective residents and families, the reviews recommend careful, specific vetting. Ask the facility for written information about weekend medical coverage, staffing ratios (particularly CNAs per shift), typical therapy frequency and goals for rehabilitation programs, consent practices for procedures and injections, fall-prevention protocols, discharge planning processes, and billing practices. Request to see proof of therapy schedules and staffing rosters for the dates/times most relevant to your loved one (including weekends and nights). When possible, tour the building in person to assess cleanliness and maintenance and speak directly with rehabilitation staff and nursing supervisors about individualized care plans. The strong positive testimonials indicate Durham-Hensley can and does deliver high-quality, compassionate care for many residents, but the serious safety and administrative complaints reported by other families are significant and warrant direct clarification before placement.
