Overall sentiment across the reviews is mixed but leans strongly positive about the caregiving staff and clinical outcomes, with recurring administrative, infrastructure, and communication concerns. A dominant theme is repeated praise for front-line caregivers: CNAs, nurses, therapists, dietary staff, and administrators are frequently described as compassionate, caring, and professional. Many reviewers highlight exemplary teamwork, patient-centered care, and individualized attention. Specific employees are named positively, including a nurse practitioner, a CNA named Karen Jones, and kitchen manager Sonya, suggesting several standout caregivers who made strong impressions. Rehab and therapy services receive frequent commendation for helping residents regain strength and return home, and multiple reviewers note strong outcomes from the rehab team. The facility atmosphere is often described as joyful and supportive, with activities such as Bingo, concerts, singing, and church services contributing to resident well-being.
Despite strong praise for staff and clinical services, reviews repeatedly call out administrative and logistical shortcomings. Several reviewers experienced unresponsiveness from office staff, lack of returned calls, and delays in admissions and bed notification. In a few serious instances reviewers reported denied admissions based on insurance, hospital notifications of denial, and even allegations of financial impropriety that required attorney involvement; one review mentioned a mother dying while at the facility and subsequent legal/financial concerns. Communication around deaths and documentation has at least one report of errors with a death certificate and distrust in how cause-of-death information was handled. These issues point to inconsistent administrative processes and occasional breakdowns in transparency.
Staffing and responsiveness are another mixed area. Many reviews praise staff dedication and improved management morale, while others report understaffing, high patient loads, long nurse response times, and slow panic-button responses. These operational strains translate into long waits for assistance, limited one-on-one time, and caregiver exhaustion in some reports. Related complaints also include medication processing errors and other staff mistakes, which reviewers identify as serious quality-of-care concerns. Some reviewers describe interpersonal problems among staff, including cliques and reports of lazy or rude nurses, though other reviews emphasize teamwork and positive leadership. This suggests variability in staff performance and the impact of shifting leadership or staffing levels.
Facility conditions and accommodations draw mixed feedback as well. Several reviewers say the facility is very clean, odor-free, and well maintained, but others note building repair needs, worn furniture described as thrift-store quality, and uncomfortably hard beds. Room-related issues are specific and recurring: cramped shared rooms, small closets, shared bathrooms with no shower in some rooms, and instances of no TV in a room or TV on constantly in shared spaces. These physical limitations can decrease privacy and comfort for long-term residents. Dining receives praise for cafeteria staff and good food in many reviews, yet a number of comments report average or cold meals. Activity programming is generally a positive, with multiple mentions of concerts, church services, Bingo, and social engagement.
Visiting policies and infection-control practices are another area of discord. Some reviewers appreciate management's COVID precautions, while others describe visitor policies as inconsistent, overly restrictive, or not followed through (for example requiring face shields that are not provided). This inconsistency discouraged visitation for at least a few families and fed perceptions of poor customer service. On the managerial front, several reviews applaud a leadership turnaround, strong administrators, and improvements in staff morale, indicating that management has taken positive steps in some areas. Conversely, other reviewers characterize management as money-focused or unhelpful, particularly around admissions and billing concerns.
In summary, Signature HealthCARE of Cleveland earns strong endorsement for compassionate bedside care, effective rehabilitation services, and a team-oriented culture led by several dedicated staff members. Families frequently report that residents are treated like family and that therapy and nursing care enable meaningful recoveries. However, the facility also shows notable weaknesses: inconsistent administration and communication, occasional serious allegations around finance and documentation, variable staffing levels leading to response-time and workload problems, and mixed reports on facility maintenance and room comfort. Prospective residents and families should weigh the facility's clear strengths in hands-on care and rehab against the documented administrative and infrastructure concerns. When considering this facility, ask targeted questions about current staffing ratios, response times to call buttons, how admissions and billing are handled, recent management changes, visitor policies, and room configuration and maintenance to ensure the aspects most important to your loved one are addressed.
