Overall sentiment in the reviews for Dominion Senior Living of Crossville is strongly positive, dominated by repeated praise for the staff, the quality of memory care, and the facility’s appearance and cleanliness. The most frequent and emphatic theme is the compassion and attentiveness of caregivers: reviewers describe staff as caring, kind, patient, and family-like. Multiple accounts note staff going above and beyond ordinary duties (e.g., buying slippers for a resident, personalized reminders for dementia, keeping families regularly updated), and reviewers repeatedly highlight strong staff teamwork and professionalism. Memory care is called out as a particular strength — described as structured, top-notch, understanding, and improving residents’ quality of life — and the layout (memory care on one floor) and dementia-specific supports (memory boxes, loving reminders) are seen as benefits.
Facility and environment receive consistent acclaim. The building and grounds are described as beautiful, well-kept, and home-like, with attractive interiors and garden or country views from many rooms. Cleanliness and housekeeping are repeatedly praised, with multiple reviewers noting no odors and well-maintained common areas, dining room, and enclosed courtyard. Security and safety features are positively mentioned (enclosed courtyard, secure areas, safety-focused room adjustments), and many reviewers feel that residents are safe and well cared for. Room features such as large windows and private room options are appreciated, though a few reviewers note that some private rooms are small.
Programming and activities are another commonly cited strength: arts and crafts (including oil painting and card making), music and entertainment, games, Bingo, exercise classes, puzzles, outings and country drives, beauty services, and holiday events all appear frequently in the reviews. Many families credit these offerings with promoting companionship and a fulfilling lifestyle. However, there is some inconsistency reported: several reviewers noted that activities have been limited due to pandemic restrictions or that activity schedules are inconsistent at times, with fewer offerings in some periods. Still, multiple reviewers praised the wellness director and activity staff and recommended the community for its engaging programming.
Dining feedback is generally positive but mixed. Numerous reviewers appreciated the restaurant-style dining area, variety of choices, and flexibility to accommodate individual dietary needs. Breakfast is often singled out positively, while lunch and dinner are described as more variable — some reviewers report soups and salads they did not enjoy, and others describe dinners as hit-or-miss. Several reviewers stated that dining had been improving, and many praised staff responsiveness to meal requests.
Communication and management receive favorable mentions: families report good communication, helpful management, and supportive staff who make transitions easier (including respite care and easy move-in). Long-tenured residents and staff, along with reports of trustworthy leadership, contribute to an overall impression of stability. Hospice support and end-of-life care are explicitly noted as compassionate and well-handled.
Important concerns and negative patterns do appear, though they are much less frequent than the positive remarks. A minority of reviewers raised serious safety and medication-related allegations: reports include falls, an alleged increase in medication dosage (specific mention of 300 mg), accompanying loss of function and aggression in one account, and an assertion of a patient death coupled with a recommendation that the facility be shut down. Because these are serious claims they stand in contrast to the predominant positive reviews and should be treated as isolated but significant complaints. Other recurring negatives are more prosaic: staffing shortages or the need to hire more staff, occasional inattentive medical oversight (including a comment about an inattentive doctor), and concerns about resident social isolation in later periods. Affordability and initial entry cost are mentioned as barriers by some families. COVID-19-related policies and activity limitations, as well as concerns about staff vaccination policies, are additional issues raised by a portion of reviewers.
In summary, the reviews paint a picture of a well-maintained, attractive community with a highly praised, compassionate staff and a strong memory care program. Most families report positive resident experiences, individualized attention, robust social programming, and good communication from management. Prospective residents and families should note that while the dominant experience appears to be excellent care and a warm community, there are isolated but serious complaints about medication and safety that warrant direct discussion during a tour. Practical things to verify in person include staffing levels and ratios, the facility’s medication management and incident history, vaccination policies, fall prevention practices, cost/fees, and current activity schedules. Overall, Dominion Senior Living of Crossville is described by many reviewers as a safe, loving, and engaging place that provides meaningful, person-centered care, especially for those needing memory support, while a small number of concerns indicate topics families should review carefully during their evaluation.
