Overall sentiment in the reviews is positive about the quality of care and the staff at Laurelbrook Nursing Home, while pointing to several facility and operational concerns. The most consistent praise centers on the staff: reviewers repeatedly describe nurses and aides as kind, caring, courteous, well-educated, and genuinely invested in residents' well-being. Multiple summaries call it an "excellent nursing home" with staff who "truly care for patients," and administrators are described as friendly. This strong emphasis on compassionate, attentive staff is the primary strength emerging from the reviews and appears to be a key reason people recommend the facility.
The physical setting and amenities also receive favorable mentions. Several reviewers highlight that Laurelbrook is a large, well-laid-out facility with plenty of space, including activity rooms, art and crafts rooms, and a central dining area. The property’s location — described as country or mountain-side, quiet, and with a deck that overlooks woods — is repeatedly cited as a positive feature that contributes to the community feel and pleasant environment. Safety features such as a locked-down campus are noted, which may reassure families focused on security.
At the same time, there are clear and recurring concerns about the building condition and some operational issues. Multiple reviews describe the facility as old or not updated, with repairs needed and some grungy furniture. Cleanliness reports are mixed: some reviewers call the building very clean, while others say it is "not super clean," indicating inconsistency in housekeeping or differences in expectations. These mixed signals suggest cleanliness and maintenance are uneven across time or areas of the facility.
Dining and medication practices are other areas of concern. Several reviews specifically criticize the food — one calls it "awful" and notes that no meat is served — which could be important for nutrition and resident satisfaction. There are also allegations of medication being given late. These operational shortcomings, if accurate and systemic, would be significant because they directly affect resident health and comfort.
Accessibility and availability issues appear as practical limitations. The facility is reported to have a waiting list and to be often full, which can make placement difficult. Cost is mentioned: one review lists a price of about $9,000 (presumably per month), though government aid availability is also noted, indicating some financial assistance options. A few reviewers note long travel times for visitors, which may affect family involvement and frequency of visits.
Activities and engagement are generally supported by the presence of activity rooms and crafts, but reviewers report that not all residents participate. This could reflect resident choice or challenges in engagement/transportation within the building. Finally, the positive note that some reviewers "enjoyed training" or saw staff training reflected in care suggests ongoing staff development, which aligns with the strong praise for personnel.
In summary, Laurelbrook Nursing Home appears to deliver strong, compassionate clinical care and a pleasant natural setting, with an attentive and professional staff and multiple activity-focused amenities. However, potential residents and families should weigh these strengths against concerns about the aging facility, inconsistent cleanliness, furniture and repair issues, food quality, medication timing, occupancy/waiting-list constraints, cost, and possible travel burdens. Prospective families would benefit from an in-person visit focused on current room conditions, dining options and menus, medication administration routines, and recent maintenance/cleaning records to confirm that the facility’s operational standards meet their expectations.
