Dover Care Center

    537 Spring St, Dover, TN, 37058
    4.3 · 10 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousStaff member
    4.0

    Great care; friendly staff; pests

    I work here and the care and activities are excellent - staff are friendly and helpful and it really is a wonderful place to work. That said, some residents seem depressed and there's a roach problem; overall it's pretty good.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.30 · 10 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      4.5
    • Meals

      4.3
    • Amenities

      4.3
    • Value

      4.3

    Pros

    • Attentive patient care
    • Engaging activities and programs
    • Friendly, helpful and nice staff
    • Positive workplace for employees

    Cons

    • Pest problem (roaches)
    • Depressing atmosphere among residents
    • Potential concerns about facility cleanliness and maintenance

    Summary review

    Overall sentiment in these review summaries is mixed but leans positive with clear strengths and a few significant concerns. Several reviews highlight quality caregiving and an active program of activities, and multiple comments praise the staff as friendly, helpful, and pleasant to work with. One reviewer explicitly calls the facility a "wonderful place to work," which suggests that at least some employees find the environment supportive and that staff morale or workplace conditions may be a strength.

    Care quality: Reviewers explicitly state that there is care for patients, indicating that clinical or daily-care needs are being met to reviewers' satisfaction. The phrasing implies attentive, reliable care rather than detailed clinical assessments, so the takeaway is that families or observers perceive the facility as capable of providing necessary patient care.

    Staff and workplace culture: Comments about staff being "friendly," "helpful," and "nice," together with a statement that the place is a "wonderful place to work," point to strong interpersonal strengths. These remarks suggest staff are personable and accessible to residents and visitors and that employees may feel supported. That combination of resident-facing friendliness and positive employee sentiment is a significant positive theme across the summaries.

    Activities and resident life: "Wonderful activities" and "engaging activities" are mentioned, indicating an active programming schedule that reviewers value. This is an important positive for quality of life and suggests the facility offers recreational or social options for residents.

    Facilities, cleanliness, and pests: The most serious negative theme is a reported roach problem. That specific pest concern raises questions about facility cleanliness, sanitation, and maintenance practices. Even a single mention of roaches is notable because it directly affects resident health, regulatory compliance, and public perception. Relatedly, reviewers’ concerns imply potential gaps in housekeeping or building maintenance that should be addressed promptly.

    Resident atmosphere and wellbeing: One summary describes residents as "depressing," which suggests concerns about resident mood, social connectedness, or the emotional environment. That comment may reflect the subjective experience of a reviewer and could be caused by resident health status, group morale, or inadequate engagement for certain residents despite the positive comments about activities. The juxtaposition of "wonderful activities" and a "depressing" resident atmosphere indicates a possible mismatch between programming and the needs of some residents, or that other factors (health levels, staffing ratios at specific times, or physical environment) negatively impact overall resident mood.

    Gaps and missing information: Review summaries do not mention dining, specific clinical outcomes, visiting policies, safety incidents, or management responsiveness. There is limited quantitative context (frequency or timeline of issues), so it is unclear whether the pest problem or resident atmosphere concerns are isolated incidents or recurring problems. Likewise, while staff-related comments are positive, details about staffing levels and turnover are absent.

    Overall assessment and recommendations: In sum, these reviews paint a picture of a facility with clear strengths in attentive caregiving, friendly staff, and engaging activities, and with at least some positive employee sentiment. However, the reported roach problem and comments about a depressing resident atmosphere are meaningful negatives that prospective residents, family members, or regulators should investigate further. Recommended next steps for decision-makers would be to ask management about pest-control measures and recent inspection reports, request more detailed references about resident quality of life and mood, and, if possible, tour the facility at different times to observe cleanliness, staff–resident interactions, and activity participation firsthand.

    Location

    Map showing location of Dover Care Center

    About Dover Care Center

    Dover Care Center sits under the ownership of Medical Rehabilitation Centers, LLC, and has ties with Lexington Health Management, with Walter Watts leading management since February 2023, and the facility is part of Exceptional Living Centers, offering nursing and long-term care as a skilled nursing facility. The Center has 88 certified beds and provides residents with various care types like short-term rehabilitation, long-term chronic care, and hospice care, ensuring round-the-clock supervision and a team that includes certified nurses, licensed medical staff, nursing assistants, and physical therapists focused on individual care. Dover Care Center uses unique names for different services and facilities, and gives residents both private and shared rooms, with private bathrooms, air-conditioning, and options for fully furnished accommodations, while also supplying telephone, internet, cable, and Wi-Fi alongside a 24-hour emergency call system. Residents can expect housekeeping, linen services, meal preparation, medication management, daily activities, help with personal care, mobility support, and transport arrangements for medical visits. The center features post-surgery recovery services, daily recreational activities, and specialized therapy programs-physical, occupational, and speech therapy-tailored for recovery, improved independence, and managing complex medical issues like post-acute respiratory and cardiac needs. Its comprehensive clinical team provides 3.32 nurse hours per resident per day, which is a bit less than the state's average of 3.9 hours, and the nurse turnover rate stands at 47.5%, which is slightly under the state mean. Dover Care Center has short-stay rehab suites with amenities like flat-screen TVs and state-of-the-art therapy equipment, and has structured daily activity plans to encourage engagement and well-being. The facility does have a history of cited deficiencies-15 most recently-including failures to report suspected abuse, neglect, or theft on time, slow response to violations, infection control problems, and safety concerns, with at least one inspection showing a deficiency in infection prevention, and standard inspections have faced delays, with none done in over two years despite rules recommending reviews every 9 to 15 months. Dover Care Center says it puts effort into a culture of caring, aiming for a safe environment with protected areas to help prevent wandering, and works to give each resident a supportive place and a sense of dignity, with personalized care plans and staff trained to respond to changing medical needs. The center holds both Medicare and Medicaid certification and strives to support comfort and safety in simple, homelike surroundings for people with a range of medical and daily living needs.

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