Etowah Health Care Center

    409 Grady Rd, Etowah, TN, 37331
    3.9 · 19 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    5.0

    Compassionate rehab near home recommended

    I'm very pleased with the compassionate, attentive staff and the excellent care my family received - my mom's rehab succeeded and she regained walking. The small-town location near the hospital kept us close to home and gave us peace of mind; my husband loves it. Highly recommended overall, though we noticed occasional staffing shortages.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.89 · 19 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.3
    • Meals

      3.9
    • Amenities

      3.9
    • Value

      3.9

    Pros

    • Successful rehab outcomes (residents regained mobility)
    • Kind, compassionate, and helpful staff
    • Attentive and responsive caregiving
    • Provides peace of mind to families
    • Close to home and near hospital (convenient location)
    • Positive reputation and high recommendations
    • Good option for respite and short-term care
    • Overall positive outcomes and family satisfaction

    Cons

    • Medication errors reported (wrong medicine)
    • Infrequent showers / hygiene concerns
    • Doctors not ordering or performing needed testing
    • Staff shortages
    • Inconsistent quality of care (some reviewers strongly dissatisfied)

    Summary review

    Overall sentiment in the provided reviews for Etowah Health Care Center skews positive but contains a small number of serious negative reports that create a mixed picture. Many reviewers describe successful rehabilitative stays, compassionate and attentive staff, and family members expressing relief and gratitude. Those positive reports emphasize regained function (for example, a mother regaining the ability to walk), peace of mind for relatives, and strong recommendations from local families. Several comments specifically call out the staff as kind, friendly, helpful, and attentive, and multiple reviewers note the facility’s proximity to home and to a hospital as a practical advantage.

    Care quality and outcomes are among the most frequently praised themes. Multiple summaries highlight successful rehab results and positive overall experiences, suggesting the facility is effective at short-term, goal-oriented care for many residents. Several reviewers explicitly say they were pleased with the service and felt their family members were well taken care of, and some identify the center as a good option for respite care or short stays. The facility’s local, small-town setting and near-hospital location are seen as additional positives that contribute to families’ willingness to recommend it.

    Staffing and interpersonal care receive consistent positive mentions. Words like compassionate, kind, helpful, and attentive appear repeatedly, and family members report that their relatives are happy and feel cared for. This pattern indicates that, for many residents, the day-to-day interactions with nursing and caregiving staff are a strong point of the center and a key driver of family satisfaction.

    However, the reviews also include important concerns that should not be overlooked. A subset of reviewers reported serious clinical issues: medication mistakes (specifically “wrong medicine”), infrequent showers (raising hygiene concerns), and physicians not conducting needed tests. One review described the experience as “horrible” and explicitly advised against the facility. Combined with mentions of staff shortages, these complaints point to potential systemic problems in clinical oversight, care consistency, and staffing levels. The presence of such safety-related issues — even if reported by a minority — significantly affects the overall risk profile and should prompt scrutiny by prospective residents and families.

    Management, coordination, and consistency are recurring underlying themes. While many positive comments suggest that frontline staff are caring and effective, the negative reports imply gaps in clinical management or communication among staff, doctors, and families. Issues like medication errors and missed testing often stem from breakdowns in processes or staffing constraints; the explicit mention of staff shortages in one review aligns with that hypothesis. The reviews do not provide direct details about administrative responsiveness or corrective actions taken after complaints, so it is not possible from these summaries to judge whether problems were isolated incidents or indicative of broader, ongoing issues.

    There is little to no information in these summaries about dining, activities, physical facilities (beyond location), or other quality-of-life features. Aside from a single hygiene-related complaint (infrequent showers), reviewers focus primarily on clinical care, rehabilitation outcomes, and staff demeanor. That absence of detail means prospective families should seek further information or a tour to evaluate dining quality, activity programming, room conditions, and other environmental factors not covered here.

    In summary, Etowah Health Care Center appears to provide effective rehabilitative services and compassionate day-to-day care for many residents, with numerous family members reporting positive outcomes, peace of mind, and high recommendations. At the same time, there are nontrivial reports of medication errors, inadequate personal care frequency, potential gaps in physician oversight, and staff shortages. These negative reports introduce inconsistency in the overall assessment: the facility can deliver very good care for some residents but has produced serious concerns for others. Prospective residents and their families should weigh the generally positive experiences against the reported safety and staffing issues, ask targeted questions about medication management and clinical oversight, and consider an in-person visit and up-to-date references before making a decision.

    Location

    Map showing location of Etowah Health Care Center

    About Etowah Health Care Center

    Etowah Health Care Center sits over at 409 Grady Rd in Etowah, Tennessee, and has served the community for about forty years, with 120 certified beds for residents who need skilled nursing or long-term care, or even memory care, assisted living, hospice, and rehabilitation, and they do a bit with short stays for recovery too, and you'll see staff like registered nurses, licensed practical nurses, certified nurse assistants, orthopedic surgeons, dentists, optometrists, and nurse technicians around, and the place welcomes pets too, which folks sometimes like, and residents get services like laundry, barber and beauty, housekeeping, maintenance, and support from staff who mostly speak English, with some therapy options like physical, occupational, and speech therapy when prescribed by a doctor. The center's open for general inquiries and the office weekdays from 8:30 am to 5:00 pm, but they aren't accepting new patients at the moment, and they do virtual tours for families who want to look around. For those needing education, they offer CNA training and have activities and programs that support community and learning like education seminars and a Facility Finder tool, and they follow guidelines from CDC and CMS for infection prevention, so you'll see things like hand hygiene and PPE and testing for COVID-19, and they have ways to manage visitation indoors, outdoors, or in special rooms, which sometimes change depending on infection rates.

    People should know the facility's nurse hours per resident per day sits at about 3.66, which is a little lower than Tennessee's average of 3.9, and the nurse turnover rate is 55.7%, which is higher than the state's 49.6% average, and over the recent years, state inspections documented 32 total deficiencies, some about infection control and others about keeping the place free of hazards or having complete care plans for every resident; the most recent standard inspection happened more than two years ago, less frequently than the recommended every 9 to 15 months, and there have been fines totaling a bit over $21,000 due to some of these inspection issues. Managerial control's been with Jeffrey Holt since January 2021, with Pete Prins as the administrator, and Southeastern Health Care Facilities operates Etowah Health Care Center, which holds membership with the Tennessee Health Care Association and the American Health Care Association, and the place carries a state license and follows privacy and nondiscrimination practices. The staff work to make things comfortable and a bit more like home, offering social activities, personal care, and amenities to improve the living experience, aiming to place residents and families at the center of care, though it's wise to look into the facility's inspection and staffing history if you're considering it.

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