Overall sentiment across the reviews is mixed but leans positive on facility quality and the compassion of many frontline caregivers, while highlighting persistent operational issues related to staffing, consistency of care, and management follow-through. The facility is repeatedly described as beautiful, new, immaculately maintained, single-level, and secure. Many reviewers praise the physical plant (fresh smell, spotless common areas), amenities, and a Farm-to-Table dining program; multiple comments say residents feel at home and enjoy a strong community atmosphere with friendships and daily activities that promote engagement.
Staff and direct care receive strong praise from a large number of reviewers: caregivers are characterized as loving, respectful, compassionate, and devoted. Several families report individualized care plans, dignity-preserving care, and a team that helps make transitions smoother. Specific practical supports such as morning preparation, bedtime assistance, laundry and room cleaning, and attentive dining service are mentioned positively. Lantern memory care is repeatedly called out as providing excellent physical care, and some reviewers explicitly recommend Lantern for memory care. The organization has positives on administrative continuity for some (notably ownership noted for 20+ years) and an cited deficiency-free state survey bolsters the perception of regulatory compliance for at least a period of time.
Despite many strong endorsements, there are clear and significant concerns. A recurrent theme is staffing instability: high turnover, frequent changes, understaffing, and the need for constant oversight by families. These staffing issues are linked in reviews to inconsistent care delivery—examples include missed medication administration, missed meals or only snacks provided at times, and occasional cleaning/linen lapses. Several reviewers describe management turnover and training struggles that undermine consistent service. Some families reported hygiene failures during an outbreak (norovirus lockdown), which they felt reflected inadequate infection control or operational readiness. There are also repeated comments that promises made by staff or management were not fulfilled, leaving families frustrated.
Dining and programming are generally praised but with important caveats: many reviewers compliment the food, Farm-to-Table program, and variety of activities (bus rides, events, daily programs), while a minority call the food unacceptable or note that the memory-care neighborhoods lack sufficient social contact and activities. This points to uneven resident experience—some units and shifts appear well-supported while others fall short. Cost is another consistent concern; multiple reviews call out a "pricey" tag and question value-for-money, with at least one reviewer explicitly attributing problems to corporate cost-cutting or priorities.
In summary, Morning Pointe of Franklin appears to offer a high-quality physical environment and many genuinely caring staff who create a warm, family-like atmosphere for residents. The Lantern memory-care unit is praised for physical care, though there are complaints about social programming for memory-impaired residents. Major risks noted by reviewers are operational: staffing shortages and turnover, inconsistent care (including serious incidents like missed meds/meals), occasional deficiencies in housekeeping or infection response, management turnover, and perceived mismatch between cost and consistent service level. Prospective families should weigh the strong positive reports about staff compassion and the facility against the documented variability in day-to-day operations; asking specific questions about staffing ratios, recent state survey results, infection-control protocols, dementia-programming, medication administration procedures, and examples of recent improvements (noted by some in 2024) would help clarify current performance and fit for an individual resident’s needs.
