Overall sentiment across these reviews is predominantly positive about the quality of caregiving at Crossfield Place, with recurring praise for staff demeanor, clinical competence, and support during transitions of care. Several reviewers use words like patient, kind, loving, and knowledgeable to describe staff, and there are specific mentions of effective medication management and respectful handling of hospice transitions. Family members and observers expressed gratitude and reported that residents seem happy, suggesting strong interpersonal care and resident well-being as core strengths.
Staff performance and clinical care stand out as the most consistent strengths. Multiple comments highlight patient, compassionate interactions and confidence in medication handling. The facility’s ability to support difficult transitions — including hospice care — was singled out positively, which indicates both clinical capability and emotional support for residents and families during end-of-life care. Praise for safety and the general sense that residents are content reinforce the impression that day-to-day caregiving is reliable and trusted by those who wrote the reviews.
Physical facilities and upkeep show mixed feedback. Some reviewers described the environment as super clean, while at least one reviewer noted an odor in the living room and specific carpet cleanliness issues. There are also comments that certain building additions feel cobbled together and that the overall look was "not impressive" to one or more reviewers. These observations point to a generally well-maintained facility from some perspectives, but with localized concerns about common-area odors, carpeting, and the aesthetic integration of newer or altered spaces.
Activities and amenities receive limited but notable positive mention: the presence of on-site animals such as goats and a horse was highlighted and likely contributes to resident engagement and a homelike atmosphere. Beyond that, the reviews do not provide much detail about dining, scheduled activities, or program variety, so there is insufficient information to draw firm conclusions about those areas.
Management and responsiveness appear favorable in terms of interpersonal support and transitions, but the mixed comments about cleanliness and building appearance suggest opportunities for operational improvement. The fact that at least one reviewer chose another facility implies that the physical presentation or first impressions can be an important decision factor for prospective residents and families, even when clinical care is strong.
In summary, Crossfield Place is portrayed as a facility with notable strengths in compassionate, competent staff; effective medication management; and supportive transitions including hospice. Residents are generally described as happy and safe, and some reviewers praise the cleanliness. The main areas of concern are physical/appearance issues — specifically an odor in a living room, carpet cleanliness problems, and the perception that some additions look cobbled together — which have affected first impressions for at least one prospective family. Prospective residents and families would likely find very good caregiving and a warm culture here, but should visit in person to evaluate the physical environment and any cleanliness or odor issues to ensure it meets their expectations.
