Pricing ranges from
    $1,750 – 2,875/month

    Brookdale Jackson Oaks

    3131 N Highland Ave, Jackson, TN 38305
    • Independent Living
    • Assisted Living
    • Memory Care

    Friendly staff, clean, active community

    I toured this community and was impressed - the staff are friendly, responsive, and caring, the facility is clean and well-kept, and residents seemed active and engaged. Apartments are a good size, dining is restaurant-style with enjoyable meals, and there are abundant activities plus reliable housekeeping and maintenance; I would recommend it for families seeking one-building continuum of care.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.42·(76)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      4.3
    • Meals

      3.5
    • Amenities

      4.1
    • Value

      2.4

    Pros

    • Clean, well-maintained interior
    • Friendly, attentive care and support staff
    • Restaurant-style dining service
    • Generally positive meal quality and variety
    • Extensive activity programming (bingo, church, outings, music)
    • On-site rehabilitation/physical-therapy services
    • Multiple onsite amenities (salon, library, billiards)
    • Spacious apartment-style units with kitchenettes
    • One-building continuum-of-care model
    • Convenient location near shopping and family
    • Responsive maintenance and housekeeping
    • Social, community-oriented atmosphere

    Cons

    • Inconsistent billing and account management
    • Variable meal portioning, nutrition, and dietary accommodation
    • Gaps in clinical-incident response and family communication
    • Uneven staffing levels and shift coverage
    • Dining-staff conduct and noisy dining-room environment
    • Aging infrastructure and maintenance-process lapses
    • Inconsistent activity-schedule delivery
    • Contract and fee transparency concerns
    • Inconsistent clinical staffing qualifications and follow-through
    • Infection-control and health-safety lapses

    Summary of reviews

    Brookdale Jackson Oaks presents a mixed but largely community-centered profile. Strengths highlighted include a clean, well-kept facility with restaurant-style dining, spacious apartment-style units, and an active social environment. Families and residents frequently describe friendly, attentive care staff, solid housekeeping and maintenance responsiveness, and a broad set of onsite amenities such as a salon, library, billiards room, and on-site physical therapy. The single-building continuum-of-care model and convenient location near shopping are cited as practical advantages for families seeking proximity and long-term options.

    Care and staffing are described positively in many accounts, with staff called caring, helpful, and responsive; several reviewers praised nurses, aides, and admissions/tour staff for being informative and compassionate. At the same time, there are recurring operational concerns: uneven staffing levels (notably during some afternoon/evening shifts), inconsistencies in clinical staff qualifications and follow-through, and instances of delayed or insufficient communication with family members after clinical incidents. Prospective families should ask specifics about nurse-to-resident ratios, clinical oversight, and protocols for incident reporting and family communication.

    Dining is an area of both strength and variability. The facility offers restaurant-style service, dessert and coffee, and multiple meal options with several reviewers noting appealing presentation and balanced menus. Conversely, others raised concerns about portion sizes, nutrition balance (heavy on starches, limited vegetables), limited dietary accommodations, noisy dining-room conditions, and inconsistent dining-staff conduct. Prospective residents with specific dietary needs should confirm menu customization options and observe a meal service to evaluate portioning and atmosphere.

    Activities programming and social life receive consistent praise for variety—bingo, church services, musical programs, group outings, and exercise classes are documented—creating an engaged community for socially oriented residents. However, some accounts describe uneven delivery of scheduled activities and a desire for broader programming; activity staffing and schedule consistency are reasonable topics to clarify during a tour.

    Facility and management patterns show both timely maintenance and instances of aging infrastructure or slower capital repairs. Reviewers mention prompt responses to routine maintenance requests alongside isolated problems that required escalation. Management and billing practices show a notable pattern of concern: inconsistent billing, unexplained charges, and insufficient follow-up on account disputes were cited frequently enough to recommend careful review of contract language and fee policies before signing. There are also isolated but serious concerns about infection-control practices and contract transparency that merit direct inquiry.

    Overall, Brookdale Jackson Oaks appears to offer a socially active, well-amenitized environment with many attentive staff members and useful onsite clinical services. The principal areas for verification during a visit are staffing patterns and clinical oversight, dining accommodations and meal consistency, billing and contract clarity, and the facility’s infection-control protocols. Asking for written policies, current staffing ratios, sample menus for special diets, recent maintenance logs, and a clear explanation of fees will help families weigh the facility’s strengths against the operational concerns noted by others.

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    Location

    Map showing location of Brookdale Jackson Oaks

    Brookdale Jackson Oaks is located at 3131 N Highland Ave, Jackson, TN, 38305.

    About Brookdale Jackson Oaks

    Brookdale Jackson Oaks works as a continuing care retirement community where folks can find options for independent living, assisted living, memory care, and even nursing home services all in one spot, and people coming in will notice there are many different kinds of living spaces, like studios, one-bedrooms, two-bedrooms, and villas, which lets them pick what suits them best depending on what kind of care or independence they're after. Staff stays on-site twenty-four hours a day, seven days a week, to help with emergencies, and they also step in for things like grooming, bathing, dressing, medication reminders, and even getting around the building, so folks don't have to worry if they need a little extra help during the day or at night, and everything's set up to encourage independence while giving peace of mind for safety with alert systems and keypad entries at the doors. The community has common living rooms, dining spaces, memory care bedrooms designed to be calming and safe, hobby rooms for memory care residents, and secure covered porches where everybody can relax. People can enjoy different activities, too, like billiards, indoor common areas with fireplaces and natural light, events organized by staff, plus options for on-site and off-site worship, which gives the place a busy, social feeling although privacy and quiet time are easy to find, especially with outdoor patios and spots set aside for small gatherings. The facility includes an on-site salon with hair care services, spa-like bathrooms with walk-in tubs, and laundry service, which helps folks keep things simple without a lot of chores. There's a pet-friendly policy, and meals are served in dining rooms with staff handling dietary needs, so people can avoid the worries of cooking or going to the grocery store. The memory care section is secured and carefully set up to help folks with dementia or Alzheimer's keep their routines and avoid confusion or wandering, offering extra supervision and support along with activities to stimulate the mind, while independent living means less hassle and more chance for socializing or pursuing hobbies. Complimentary transportation is available for getting around town or heading out for group excursions, and the staff organizes social, educational, and entertaining activities to help people stay active and connected, plus there's support for aging in place, hospice, and respite care, which makes transitions smoother if care needs change. Brookdale Jackson Oaks keeps a steady stream of news updates like Member Spotlight and Small Business of the Month, so there's always a sense of what's happening not only inside the facility but around the local Jackson area, showing a connection to the community's life and industries, and folks can join a membership program with extras like a Member Directory and access to special programs focused on education, leadership, government affairs, and small business support. The place aims to match different levels of care to each person's needs with flexible, tailored care plans and a structured schedule if wanted, so people can feel comfortable and supported as they age, and there's always someone around when help is wanted.

    About Brookdale

    Brookdale Jackson Oaks is managed by Brookdale.

    Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.

    The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.

    Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.

    The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.

    Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.

    People often ask...

    Brookdale Jackson Oaks offers competitive pricing, with rates starting at a cost of $1,750 per month.

    Brookdale Jackson Oaks offers independent living, assisted living, and memory care.

    There are 44 photos of Brookdale Jackson Oaks on Mirador.

    Yes, Brookdale Jackson Oaks allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 3131 N Highland Ave, Jackson, TN 38305.

    No, Brookdale Jackson Oaks does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Tennessee, the Department of Health licenses long-term care facilities and publishes board actions and disciplinary records, including consent orders and civil penalties.

    License number0537-00000328
    StatusLicensed
    Facility typeAssisted Care Living Facility
    License classLicensed
    Capacity77 residents
    LicenseeJames Clinton Hickerson
    EffectiveJuly 24th, 2009
    ExpiresMay 11th, 2027

    Inspection Reports

    1

    Reports

    1

    Citations

    0

    Complaints

    2

    Years

    05 Jun 2024Consent Order
    Identified a violation related to dietary services and issued a final order with a civil penalty.
    • Tenn. Comp. R. & Regs. 0720-26-.07(7)(c)(5)Dietary services

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Brookdale Jackson Oaks. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brookdale Jackson Oaks directly. There is no cost for this service. We are compensated by the community you select.

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