Overall sentiment in these reviews is strongly mixed but leans positive for staff behavior and interpersonal care, with several significant, recurring negative concerns that merit attention. The most consistent praise across reviews centers on the people who work at Beech Tree Post-Acute and Rehabilitation Center: nurses, CNAs, dietary staff, activities staff, and leadership are frequently described as caring, attentive, professional, and family-like. Many families report proactive and clear communication from staff and leadership, including regular updates, phone calls, and a sense that staff go above and beyond (bringing snacks, customizing meals, and providing hands-on help). The Director of Nursing and several specific team members receive repeated commendations, and multiple reviewers highlight strong therapy/rehab services, responsive maintenance, and an overall clean, well-kept facility in common areas such as the lobby, hallways, and dining room.
At the same time, these generally positive themes are counterbalanced by multiple serious negative allegations that appear across several reviews. Some reviewers allege neglectful care — examples include residents left in feces, reports of dehydration or inadequate nutrition, missed showers, unfilled water jugs, and patients being left wet. There are also troubling claims of theft or lost clothing and personal belongings. While it is not clear how widespread these incidents are relative to the total population served, their severity (including at least one complaint tied to a death and poor communication around that event) stands out and suggests the need for careful scrutiny by prospective residents and families.
Operational and facility issues are another recurring theme. Several families praise cleanliness and maintenance, but other reviews describe inconsistent housekeeping: soiled linen carts with odor, cobwebs, old/broken furniture, broken dressers, small shared rooms, and TVs with no remote or small screens. These contrasting reports suggest variability by unit, room, or timeframe. Staffing levels and turnover are mentioned frequently: many reviewers explicitly call out understaffing and high turnover, while others say the staff they encountered were excellent. Phone and communication infrastructure is a specific pain point — multiple reviews mention the main desk not answering, only one phone for the facility, and difficulty contacting loved ones, which can exacerbate family stress even when direct caregivers are responsive.
Dining and dietary services receive mixed reviews. Numerous comments praise the food, dietary responsiveness, large portions, special snacks, and willingness to customize meals or provide alternatives for dietary needs. Conversely, some residents and family members find regular meals bland or unappetizing, and a few reviewers specifically note that diabetic diets were not provided as expected. The overall pattern is that the dietary team appears able and willing to customize and accommodate, but consistency and taste meet variable satisfaction.
Activities and social programming are often highlighted as a strength: many say the activities department is excellent, that there are regular church services and social offerings, and that staff are intentional about engagement and daily walks. However, there are also reports that not all residents are taken to activities and that participation can be selective, implying uneven access to programming for some residents.
Infection control and policy issues appear in a handful of comments: some praise the facility’s safety focus and mask policy, while others note a 14-day staff mask requirement that they felt did not align with CDC guidance. A few reviews raised concerns about glove hygiene and general infection control practices. These mixed observations indicate good intentions toward safety, with occasional lapses or policies that reviewers question.
Taken together, the reviews portray Beech Tree as a facility with a core of dedicated, compassionate staff and many satisfied families, particularly appreciating communication, individualized attention, therapy services, and community atmosphere. However, the presence of multiple serious allegations (neglectful care, theft, missed personal care) combined with reports of understaffing, inconsistent housekeeping, and phone/communication failures creates a notable risk profile. For prospective residents and families the prudent approach is to weigh the strong positive reports about staff and therapy against the severity of the negative claims: visit in person multiple times, observe staff-resident interactions, inspect rooms and hygiene practices, ask for documentation on incident handling and staff turnover, confirm dietary and rehab plans in writing, and verify how the facility addresses reported lapses. Regular family presence or a designated family contact appears to improve oversight based on reviewer suggestions; ensuring clear communication lines with leadership and verifying the phone/visitor policies on arrival would also be advisable.
